Texas ›Lubbock

Carillon INC

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1717 A Norfolk Ave, Lubbock, TX 79416 (opens Google Maps) · Lubbock County · (806) 281-6114· 100 certified beds · avg 83 residents/day · certified since Dec 17, 2003 · Medicare only — not Medicaid certified

Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →

Part of chain: LIFE CARE SERVICES (43 facilities, chain avg rating 4.1★)

3/5
Health inspection rating (on-site)
inspected Jun 17, 2026
1
Serious findings on record
most recent Jan 27, 2024
$57,321
Fines, last 3 years
5.46
Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, pattern · Jan 27, 2024 · F-0697 · triggered by a complaint

The facility did not provide safe and appropriate pain management for a resident who needed it.

Why it matters: Untreated pain causes needless suffering and can lead to depression, poor sleep, and declining health.

Severity (K): Immediate jeopardy to resident health or safety was cited. The scope was a pattern: more than a limited occurrence, without being widespread. Scope describes the extent of the deficiency, not whether it happened on previous inspections.

Corrected: Feb 19, 2024 (Deficient, Provider has date of correction)

Inspection findings in the public record

Showing the latest 3 of 19 inspection findings. Open the full record below to read every finding.

  1. E · Potential for more than minimal harm, pattern

    The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. F-0585

  2. E · Potential for more than minimal harm, pattern

    The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812

  3. E · Potential for more than minimal harm, pattern

    The facility did not dispose of garbage and refuse properly. F-0814

View all 19 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

DateSeverityWhat the facility was cited for
Jun 17, 2026E · Potential for more than minimal harm, patternThe facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · F-0585
Jun 17, 2026E · Potential for more than minimal harm, patternThe facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Jun 17, 2026E · Potential for more than minimal harm, patternThe facility did not dispose of garbage and refuse properly. · F-0814
Jun 17, 2026E · Potential for more than minimal harm, patternThe facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Jun 17, 2026D · Potential for more than minimal harm, isolatedThe facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578
Jun 17, 2026D · Potential for more than minimal harm, isolatedThe facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. · F-0640
Jun 17, 2026D · Potential for more than minimal harm, isolatedThe facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759
Apr 25, 2025E · Potential for more than minimal harm, patternThe facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint · F-0585
Apr 25, 2025D · Potential for more than minimal harm, isolatedThe facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint · F-0812
Apr 25, 2025D · Potential for more than minimal harm, isolatedThe facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint · F-0880
Feb 28, 2025D · Potential for more than minimal harm, isolatedThe facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint · F-0755
Feb 28, 2025D · Potential for more than minimal harm, isolatedThe facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint · F-0761
Oct 25, 2024D · Potential for more than minimal harm, isolatedThe facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint · F-0656
Oct 25, 2024D · Potential for more than minimal harm, isolatedThe facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint · F-0677
Mar 21, 2024D · Potential for more than minimal harm, isolatedThe facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656
Mar 21, 2024D · Potential for more than minimal harm, isolatedThe facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758
Jan 27, 2024▲ K · Immediate jeopardy, patternThe facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint · F-0697
Jan 27, 2024E · Potential for more than minimal harm, patternThe facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609
Jan 27, 2024E · Potential for more than minimal harm, patternThe facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (3 → 7).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01
All citationsSerious citations (G–L)
2024
All citations: 7
Serious citations (G–L): 1
2025
All citations: 5
Serious citations (G–L): 0
2026
All citations: 7
Serious citations (G–L): 0

All bars start at zero. Exact values and supporting details remain below.

YearCitationsSerious (G–L)Worst severity that year
202471K ▲
202550E
202670E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

1 fine totaling $57,321.

Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.

DateTypeAmount / length
Jan 27, 2024Fine$57,321

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01
This facilityTexas averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 5.46
Texas average: 3.46
U.S. average: 3.95
Registered Nurse hours
This facility: 0.57
Texas average: 0.44
U.S. average: 0.69
Weekend total nurse staffing
This facility: 4.93
Texas average: 3.04
U.S. average: 3.50

All bars start at zero. Exact values and supporting details remain below.

MeasureThis facilityTexas avgU.S. avgWhere it stands
Total nurse staffing (hours per resident per day)5.463.463.95top 3% in Texas; top 8% in the U.S.
Registered Nurse hours0.570.440.69top 18% in Texas; bottom 48% in the U.S.
Weekend total nurse staffing4.933.043.50top 3% in Texas; top 7% in the U.S.
Weekend RN hours (not acuity-adjusted)0.450.340.48top 18% in Texas; top 39% in the U.S.
Total nursing staff turnover (%)65.855.345.8bottom 24% in Texas; bottom 9% in the U.S.
RN turnover (%)78.354.642.9bottom 21% in Texas; bottom 6% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.66, RN 0.49, weekend 4.21.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.66 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Carillon INC. CMS inspection and staffing records do not tell us what this home will charge you.

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Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

  • Request the room type, effective date and itemized daily rate in writing.
  • Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
  • Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Corporation

Owner / managerTypeRoleStakeSince
Carillon, INC.Organization5% or Greater Direct Ownership Interest100%12/30/2009
Breedlove, BillyIndividualCorporate DirectorNOT APPLICABLE02/27/2020
Culberson, JohnIndividualOperational/Managerial ControlNOT APPLICABLE04/01/2023
Culberson, JohnIndividualADP of the SNFNOT APPLICABLE04/09/2025
Fulton, KyleIndividualCorporate DirectorNOT APPLICABLE01/25/2023
Hatch, LeslieIndividualCorporate DirectorNOT APPLICABLE04/18/2019
Klein, TrentonIndividualOperational/Managerial ControlNOT APPLICABLE02/26/2025
Klein, TrentonIndividualADP of the SNFNOT APPLICABLE04/07/2025
Life Care Services LLCOrganizationOperational/Managerial ControlNOT APPLICABLE02/03/2003
Life Care Services LLCOrganizationADP of the SNFNOT APPLICABLE04/30/2025
Owens, JohnIndividualCorporate DirectorNOT APPLICABLE06/19/2022
Powell, DianneIndividualCorporate DirectorNOT APPLICABLE10/18/2021
Roddy, PamelaIndividualOperational/Managerial ControlNOT APPLICABLE10/16/2019
Skinner, DerekIndividualOperational/Managerial ControlNOT APPLICABLE08/01/2018
Skinner, DerekIndividualADP of the SNFNOT APPLICABLE04/09/2025
Turner, LaneIndividualCorporate DirectorNOT APPLICABLE02/27/2020
U.s. BankOrganization5% or Greater Security InterestNOT APPLICABLE07/01/2016
Wilkerson, DavidIndividualCorporate DirectorNOT APPLICABLE01/19/2023

All 18 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Life Care Services — 43 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

Listed by state, then facility name — not a ranking. Showing 8 of the 42 others, continuing from this facility's own place in that list.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

  • "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
  • "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
  • "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
  • "Can I see where garbage is stored and how often it's removed?"
  • "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
  • "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
  • "How do you make sure resident assessments are completed and submitted to the state on time?"
  • "What is your current medication error rate, and what have you changed to bring errors down?"

Also worth asking anywhere

  • "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
  • "Can I see the plan of correction for the findings in your most recent state inspection?"
  • "CMS reports 66% total nursing staff turnover here — who on the care team has been with you longest?"
  • "The ownership record on file lists 18 owning or managing parties — who makes the decisions about staffing levels?"
  • "Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 14 within 20 miles)

FacilityDistanceCityOverallInspectionFlags
Whisperwood Nursing & Rehabilitation Center0.2 miLubbock, TX★☆☆☆☆2/5abuse
The Plaza at Lubbock1.2 miLubbock, TX★★★☆☆2/5
Mi Casita Nursing and Rehabilitation1.7 miLubbock, TX★★★☆☆4/5
The Mildred & Shirley L. Garrison Geriatric Educat1.7 miLubbock, TX★★☆☆☆1/5abuse
Mesquite Post Acute Care1.8 miLubbock, TX★☆☆☆☆1/5
Southern Specialty Rehab & Nursing1.9 miLubbock, TX★☆☆☆☆1/5
Lubbock Health Care Center2.0 miLubbock, TX★★★☆☆4/5
Lakeside Rehabilitation and Care Center2.1 miLubbock, TX★☆☆☆☆2/5
Avir at Lubbock2.7 miLubbock, TX★☆☆☆☆1/5abuseSFF
Crown Point Health Suites4.2 miLubbock, TX★★★★★4/5
Hansford County Hospital District DBA Lakeridge Nu4.5 miLubbock, TX★★☆☆☆3/5
Avir at Heritage Oaks4.5 miLubbock, TX★☆☆☆☆2/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Lubbock, TX — 15 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Lubbock →

Facility data as of CMS processing date 2026-08-01. CCN 675997.

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