The Win Post-Acute

Name: The Win Post-Acute
Address: 410 NORTH WINCHESTER BOULEVARD, Santa Clara, CA, 95050, US
Telephone: 4082483736

410 North Winchester Boulevard, Santa Clara, CA 95050 · Santa Clara County · 133 certified beds · avg 131 residents/day · certified since Oct 1, 1969

Part of chain: SPYGLASS HEALTHCARE (9 facilities, chain avg rating 3.1★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.60

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · May 30, 2024 · F-0600 · triggered by a complaint

The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jun 24, 2024 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Jun 11, 2021 · F-0607

The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.

Why it matters: Without working prevention policies, mistreatment is more likely to happen and less likely to be caught.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

All citations in the current public record (35)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 24, 2026	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Jul 28, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
May 9, 2025	E · Potential for harm, repeated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 9, 2025	E · Potential for harm, repeated	The facility did not observe each nurse aide's job performance or provide regular training as required.
May 9, 2025	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
May 9, 2025	E · Potential for harm, repeated	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
May 9, 2025	E · Potential for harm, repeated	The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them.
May 9, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 9, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
May 9, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
May 9, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 9, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
May 9, 2025	B · Minimal risk, repeated	The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms.
May 30, 2024	▲ G · Actual harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Feb 8, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Feb 8, 2024	B · Minimal risk, repeated	The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms.
Sep 26, 2023	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Sep 26, 2023	D · Potential for harm, one-off	The facility did not provide the social services residents need — such as counseling, help with adjustment, or connecting to outside resources — to achieve the best possible quality of life. · from a complaint
Jun 11, 2021	▲ G · Actual harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Jun 11, 2021	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Jun 11, 2021	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Jun 11, 2021	E · Potential for harm, repeated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Jun 11, 2021	E · Potential for harm, repeated	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service.
Jun 11, 2021	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 11, 2021	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 11, 2021	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Jun 11, 2021	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Jun 11, 2021	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Jun 11, 2021	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Jun 11, 2021	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 11, 2021	D · Potential for harm, one-off	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Jun 11, 2021	D · Potential for harm, one-off	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Jun 11, 2021	D · Potential for harm, one-off	The facility did not dispose of garbage and refuse properly.
Jun 11, 2021	D · Potential for harm, one-off	The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms.
Jun 11, 2021	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 10).

Year	Citations	Serious (G–L)	Worst severity that year
2021	17	1	G ▲
2023	2	0	D
2024	3	1	G ▲
2025	12	0	E
2026	1	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.60	4.31	3.95	bottom 15% in California; bottom 42% in the U.S.
Registered Nurse hours	0.95	0.61	0.69	top 12% in California; top 18% in the U.S.
Weekend total nurse staffing	3.34	3.90	3.50	bottom 18% in California; bottom 49% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.94	0.51	0.48	top 8% in California; top 7% in the U.S.
Total nursing staff turnover (%)	45.6	36.7	45.8	bottom 23% in California; bottom 48% in the U.S.
RN turnover (%)	61.8	38.1	42.9	bottom 13% in California; bottom 19% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.01, RN 1.06, weekend 3.72. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation · changed ownership in the last 12 months

Owner / manager	Type	Role	Stake	Since
McCormack, Ryan	Individual	5% or Greater Indirect Ownership Interest	40%	08/01/2025
O'Shea, Brady	Individual	5% or Greater Indirect Ownership Interest	5%	08/01/2025
Spyglass Healthcare LLC	Organization	5% or Greater Direct Ownership Interest	100%	08/01/2025
Awerbuck, Matthew	Individual	Operational/Managerial Control	NOT APPLICABLE	08/01/2025
Awerbuck, Matthew	Individual	ADP of the SNF	NOT APPLICABLE	08/01/2025
Estanilla, Myrtle	Individual	Operational/Managerial Control	NOT APPLICABLE	08/01/2025
Estanilla, Myrtle	Individual	ADP of the SNF	NOT APPLICABLE	08/01/2025
Green, Christopher	Individual	Operational/Managerial Control	NOT APPLICABLE	08/01/2025
Green, Christopher	Individual	ADP of the SNF	NOT APPLICABLE	08/01/2025
Kikuta, Bradley	Individual	Operational/Managerial Control	NOT APPLICABLE	08/01/2025
Kikuta, Bradley	Individual	ADP of the SNF	NOT APPLICABLE	08/01/2025
Lagliba, Mark	Individual	Operational/Managerial Control	NOT APPLICABLE	08/01/2025
Lagliba, Mark	Individual	ADP of the SNF	NOT APPLICABLE	08/01/2025
Luistro, Roxanne	Individual	Operational/Managerial Control	NOT APPLICABLE	08/01/2025
Luistro, Roxanne	Individual	ADP of the SNF	NOT APPLICABLE	08/01/2025
McCormack, Ryan	Individual	Corporate Director	NOT APPLICABLE	08/01/2025
Oscherowitz, Avishai	Individual	Corporate Director	NOT APPLICABLE	08/01/2025
Oscherowitz, Avishai	Individual	ADP of the SNF	NOT APPLICABLE	08/01/2025
Sam, Soeun	Individual	Operational/Managerial Control	NOT APPLICABLE	08/01/2025
Sam, Soeun	Individual	ADP of the SNF	NOT APPLICABLE	08/01/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How often do you evaluate your nurse aides and what ongoing training do they receive?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Skyline Healthcare Center - San Jose	0.8 mi	San Jose, CA	★☆☆☆☆	1/5
O'Connor Hospital D/P SNF	0.8 mi	San Jose, CA	★★★★★	5/5
Courtyard Care Center	1.4 mi	San Jose, CA	★★★☆☆	3/5
White Blossom Care Center	2.0 mi	San Jose, CA	★★☆☆☆	1/5
A Grace Sub Acute & Skilled Care	2.2 mi	San Jose, CA	★★★★☆	3/5
Creekside Post-Acute	2.4 mi	San Jose, CA	★★★★★	4/5
Empress Care Center, LLC	2.5 mi	San Jose, CA	★★★★☆	2/5
The Redwoods Post-Acute	3.1 mi	San Jose, CA	★★★☆☆	2/5
Baywood Post Acute	3.6 mi	Campbell, CA	★★★☆☆	3/5
Santa Clara Post Acute	3.8 mi	Santa Clara, CA	★★★☆☆	2/5
Westwood Post Acute	3.9 mi	San Jose, CA	★★☆☆☆	1/5
San Jose Healthcare & Wellness Center	3.9 mi	San Jose, CA	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Santa Clara →

Facility data as of CMS processing date 2026-08-01. CCN 055645.

The Care File

Visit checklist — The Win Post-Acute

410 North Winchester Boulevard, Santa Clara, CA 95050 · 4082483736

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Most serious findings on record:

▲ May 30, 2024 (F-0600, Actual harm, one-off): The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
▲ Jun 11, 2021 (F-0607, Actual harm, one-off): The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How often do you evaluate your nurse aides and what ongoing training do they receive?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 055645 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)