South Park East
225 Southwest 35th Street, Oklahoma City, OK 73109 · Oklahoma County · 47 certified beds · avg 39 residents/day · certified since Feb 19, 2004
Abuse citation flag (CMS)
Part of chain: PHOENIX HEALTHCARE (6 facilities, chain avg rating 2.7★)
The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Sep 10, 2025 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Oct 28, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (19)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 8, 2026 | F · Potential for harm, facility-wide | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. |
| May 8, 2026 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| May 8, 2026 | E · Potential for harm, repeated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| May 8, 2026 | E · Potential for harm, repeated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| May 8, 2026 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| May 8, 2026 | E · Potential for harm, repeated | The facility did not regularly inspect bed frames, mattresses, and bed rails for safety, or the rails and mattresses were not attached safely to the frames. |
| May 8, 2026 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| May 8, 2026 | D · Potential for harm, one-off | The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way. |
| Sep 10, 2025 | ▲ J · Immediate jeopardy, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Sep 10, 2025 | E · Potential for harm, repeated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Sep 10, 2025 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint |
| Sep 10, 2025 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint |
| Feb 23, 2024 | E · Potential for harm, repeated | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| Feb 23, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Feb 23, 2024 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Feb 23, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Feb 23, 2024 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Feb 23, 2024 | D · Potential for harm, one-off | The facility did not observe each nurse aide's job performance or provide regular training as required. |
| Feb 23, 2024 | D · Potential for harm, one-off | The facility did not have an agreement with an approved laboratory to provide lab services, even though it doesn't offer lab services on site. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 7 | 0 | E |
| 2025 | 4 | 1 | J ▲ |
| 2026 | 8 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $15,480.
| Date | Type | Amount / length |
|---|---|---|
| Sep 10, 2025 | Fine | $15,480 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Oklahoma avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.96 | 4.58 | 3.95 | top 29% in Oklahoma; top 14% in the U.S. |
| Registered Nurse hours | 0.41 | 0.41 | 0.69 | top 43% in Oklahoma; bottom 24% in the U.S. |
| Weekend total nurse staffing | 4.52 | 4.16 | 3.50 | top 29% in Oklahoma; top 12% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.23 | 0.28 | 0.48 | bottom 43% in Oklahoma; bottom 18% in the U.S. |
| Total nursing staff turnover (%) | 64.3 | 55.5 | 45.8 | bottom 27% in Oklahoma; bottom 11% in the U.S. |
| RN turnover (%) | 50.0 | 53.6 | 42.9 | top 41% in Oklahoma; bottom 39% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.00, RN 0.33, weekend 3.64. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Cain, Larry | Individual | 5% or Greater Direct Ownership Interest | — | 09/29/2004 |
| Phoenix Healthcare LLC | Organization | 5% or Greater Direct Ownership Interest | — | 09/29/2004 |
| Davis, Dena | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/18/2025 |
| Floyd, Shanna | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/14/2010 |
| Floyd, Shanna | Individual | ADP of the SNF | NOT APPLICABLE | 06/14/2010 |
| Forvis Mazars LLP | Organization | Operational/Managerial Control | NOT APPLICABLE | 10/14/2004 |
| Forvis Mazars LLP | Organization | ADP of the SNF | NOT APPLICABLE | 07/15/2025 |
| Hermance, Terry | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/22/2023 |
| Hermance, Terry | Individual | ADP of the SNF | NOT APPLICABLE | 07/15/2025 |
| Midwest Land & Investment Company | Organization | ADP of the SNF | NOT APPLICABLE | 11/01/2005 |
| Phoenix Healthcare LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 09/29/2004 |
| Phoenix Healthcare LLC | Organization | ADP of the SNF | NOT APPLICABLE | 07/15/2025 |
| Phoenix Rehab LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 09/29/2004 |
| Ramming, Lacie | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/19/2025 |
| Ramming, Lacie | Individual | ADP of the SNF | NOT APPLICABLE | 07/15/2025 |
| Young, Cathy | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/24/2009 |
| Young, Cathy | Individual | ADP of the SNF | NOT APPLICABLE | 04/24/2009 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How often are beds and bed rails inspected, and who does those checks?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Emerald Care Center Southwest LLC | 1.4 mi | Oklahoma City, OK | ★☆☆☆☆ | 1/5 | |
| Capitol Hill Skilled Nursing and Therapy | 2.5 mi | Oklahoma City, OK | ★★★☆☆ | 3/5 | |
| South Pointe Rehabilitation and Care Center | 2.9 mi | Oklahoma City, OK | ★☆☆☆☆ | 1/5 | SFF |
| Accel at Crystal Park | 3.0 mi | Oklahoma City, OK | ★☆☆☆☆ | 1/5 | |
| Brookwood Skilled Nursing and Therapy | 3.4 mi | Oklahoma City, OK | ★☆☆☆☆ | 1/5 | |
| Mid-Del Skilled Nursing and Therapy | 4.1 mi | Del City, OK | ★★★★☆ | 4/5 | |
| Fairmont Skilled Nursing and Therapy | 4.7 mi | Oklahoma City, OK | ★★☆☆☆ | 2/5 | abuse |
| Park Place Healthcare and Rehab | 4.8 mi | Oklahoma City, OK | —/5 | SFF | |
| Kingwood Skilled Nursing and Therapy | 4.8 mi | Oklahoma City, OK | ★★★★☆ | 3/5 | |
| Meadowlake Estates | 4.9 mi | Oklahoma City, OK | ★☆☆☆☆ | 1/5 | |
| Thunder Care and Rehabilitation | 5.1 mi | Moore, OK | ★☆☆☆☆ | 1/5 | abuse |
| Cross Timbers Nursing and Rehabilitation | 5.8 mi | Midwest City, OK | ★☆☆☆☆ | 1/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 375452.