Arizona ›Surprise

Sante of Surprise

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14775 West Yorkshire Drive, Surprise, AZ 85374 (opens Google Maps) · Maricopa County · (623) 594-5050· 70 certified beds · avg 68 residents/day · certified since Oct 24, 2011 · Medicare only — not Medicaid certified

Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →

Part of chain: SANTE (5 facilities, chain avg rating 4.4★)

4/5
Health inspection rating (on-site)
inspected May 28, 2026
0
Serious findings on record
$0
Fines, last 3 years
4.15
Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 10 inspection findings. Open the full record below to read every finding.

  1. E · Potential for more than minimal harm, pattern

    The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. F-0684

  2. D · Potential for more than minimal harm, isolated

    The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint F-0761

  3. D · Potential for more than minimal harm, isolated

    The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition. F-0638

View all 10 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

DateSeverityWhat the facility was cited for
May 28, 2026E · Potential for more than minimal harm, patternThe facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
May 28, 2026D · Potential for more than minimal harm, isolatedThe facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint · F-0761
Jul 3, 2024D · Potential for more than minimal harm, isolatedThe facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition. · F-0638
Jul 3, 2024D · Potential for more than minimal harm, isolatedThe facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677
Jul 3, 2024D · Potential for more than minimal harm, isolatedThe facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
Jul 3, 2024D · Potential for more than minimal harm, isolatedThe facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689
Jul 3, 2024D · Potential for more than minimal harm, isolatedThe facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint · F-0695
Jul 3, 2024D · Potential for more than minimal harm, isolatedThe facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757
Jul 3, 2024D · Potential for more than minimal harm, isolatedThe facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Feb 24, 2023D · Potential for more than minimal harm, isolatedThe facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 2).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01
All citationsSerious citations (G–L)
2023
All citations: 1
Serious citations (G–L): 0
2024
All citations: 7
Serious citations (G–L): 0
2026
All citations: 2
Serious citations (G–L): 0

All bars start at zero. Exact values and supporting details remain below.

YearCitationsSerious (G–L)Worst severity that year
202310D
202470D
202620E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01
This facilityArizona averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 4.15
Arizona average: 3.97
U.S. average: 3.95
Registered Nurse hours
This facility: 1.02
Arizona average: 0.69
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.47
Arizona average: 3.50
U.S. average: 3.50

All bars start at zero. Exact values and supporting details remain below.

MeasureThis facilityArizona avgU.S. avgWhere it stands
Total nurse staffing (hours per resident per day)4.153.973.95top 27% in Arizona; top 34% in the U.S.
Registered Nurse hours1.020.690.69top 14% in Arizona; top 15% in the U.S.
Weekend total nurse staffing3.473.503.50top 35% in Arizona; top 44% in the U.S.
Weekend RN hours (not acuity-adjusted)0.730.490.48top 17% in Arizona; top 15% in the U.S.
Total nursing staff turnover (%)41.845.245.8top 36% in Arizona; top 41% in the U.S.
RN turnover (%)45.043.642.9bottom 48% in Arizona; bottom 44% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.56, RN 1.12, weekend 3.80.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.56 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 4/5 · long-stay residents: —/5 · short-stay residents: 4/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Sante of Surprise. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

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Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Corporation

Owner / managerTypeRoleStakeSince
Hansen, CharlesIndividual5% or Greater Direct Ownership Interest—09/19/2011
Munch Tooke, LLCOrganization5% or Greater Direct Ownership Interest—09/19/2011
Munch, MichaelIndividual5% or Greater Direct Ownership Interest—09/19/2011
RDW Arizona LLCOrganization5% or Greater Direct Ownership Interest—09/19/2011
Schaefer, JacobIndividual5% or Greater Direct Ownership Interest—01/01/2022
SP Re Surprise LLCOrganization5% or Greater Direct Ownership Interest—09/19/2011
SP Surprise LLCOrganization5% or Greater Direct Ownership Interest—09/19/2011
Sterling & Jacqueline Holdings,llcOrganization5% or Greater Direct Ownership Interest—01/01/2022
Tooke, ArthurIndividual5% or Greater Direct Ownership Interest—09/19/2011
Wasser & Winters CoOrganization5% or Greater Direct Ownership Interest—09/19/2011
Winters, JessIndividual5% or Greater Direct Ownership Interest—09/19/2011
Ingels, ShannonIndividualContracted Managing EmployeeNOT APPLICABLE10/01/2021

All 12 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Sante — 5 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

Listed by state, then facility name — not a ranking.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

  • "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
  • "Can you show me how medications are stored and secured on the units, including controlled drugs?"
  • "How do you track that every resident's quarterly assessment happens on time?"
  • "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
  • "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
  • "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
  • "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
  • "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"

Also worth asking anywhere

  • "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
  • "Can I see the plan of correction for the findings in your most recent state inspection?"
  • "CMS reports 42% total nursing staff turnover here — who on the care team has been with you longest?"
  • "Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 29 within 20 miles)

FacilityDistanceCityOverallInspectionFlags
Sun Health Grandview Care Center0.2 miSun City West, AZ★★★★★5/5
Surprise Health and Rehabilitation Center0.8 miSurprise, AZ★★★★★4/5
Sun West Choice Healthcare & Rehab1.1 miSun City West, AZ★★★★★4/5
Sun City Post Acute5.8 miSun City, AZ★★★★☆3/5
Lake Pleasant Post Acute Rehabilitation Center5.8 miPeoria, AZ★★★★☆3/5
Sunview Respiratory and Rehabilitation6.4 miYoungtown, AZ★★☆☆☆1/5abuseSFF
Boswell Transitional Care of Cascadia6.5 miSun City, AZ★★★★★4/5
Freedom Plaza Care Center7.8 miPeoria, AZ★★★★★5/5
Peoria Post Acute and Rehabilitation7.9 miPeoria, AZ★★★★☆4/5
Az - Rio Vista Post Acute and Rehabilitation8.7 miPeoria, AZ★★★★★4/5
Immanuel Campus of Care8.8 miPeoria, AZ★★★☆☆2/5abuse
Center at Arrowhead, LLC9.3 miGlendale, AZ★★★★★4/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Maricopa, AZ — 77 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Surprise →

Facility data as of CMS processing date 2026-08-01. CCN 035282.

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