How to file a complaint about care →
No fines or payment denials in the published 3-year window.
14775 West Yorkshire Drive, Surprise, AZ 85374 (opens Google Maps) · Maricopa County · (623) 594-5050· 70 certified beds · avg 68 residents/day · certified since Oct 24, 2011 · Medicare only — not Medicaid certified
Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →
Part of chain: SANTE (5 facilities, chain avg rating 4.4★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 10 inspection findings. Open the full record below to read every finding.
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. F-0684
The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint F-0761
The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition. F-0638
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 28, 2026 | E · Potential for more than minimal harm, pattern | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| May 28, 2026 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint · F-0761 |
| Jul 3, 2024 | D · Potential for more than minimal harm, isolated | The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition. · F-0638 |
| Jul 3, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Jul 3, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Jul 3, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Jul 3, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint · F-0695 |
| Jul 3, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757 |
| Jul 3, 2024 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Feb 24, 2023 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
Citations from standard inspections decreased between the last two inspection cycles (7 → 2).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 1 | 0 | D |
| 2024 | 7 | 0 | D |
| 2026 | 2 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Arizona avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.15 | 3.97 | 3.95 | top 27% in Arizona; top 34% in the U.S. |
| Registered Nurse hours | 1.02 | 0.69 | 0.69 | top 14% in Arizona; top 15% in the U.S. |
| Weekend total nurse staffing | 3.47 | 3.50 | 3.50 | top 35% in Arizona; top 44% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.73 | 0.49 | 0.48 | top 17% in Arizona; top 15% in the U.S. |
| Total nursing staff turnover (%) | 41.8 | 45.2 | 45.8 | top 36% in Arizona; top 41% in the U.S. |
| RN turnover (%) | 45.0 | 43.6 | 42.9 | bottom 48% in Arizona; bottom 44% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.56, RN 1.12, weekend 3.80.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.56 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: —/5 · short-stay residents: 4/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Sante of Surprise. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Hansen, Charles | Individual | 5% or Greater Direct Ownership Interest | — | 09/19/2011 |
| Munch Tooke, LLC | Organization | 5% or Greater Direct Ownership Interest | — | 09/19/2011 |
| Munch, Michael | Individual | 5% or Greater Direct Ownership Interest | — | 09/19/2011 |
| RDW Arizona LLC | Organization | 5% or Greater Direct Ownership Interest | — | 09/19/2011 |
| Schaefer, Jacob | Individual | 5% or Greater Direct Ownership Interest | — | 01/01/2022 |
| SP Re Surprise LLC | Organization | 5% or Greater Direct Ownership Interest | — | 09/19/2011 |
| SP Surprise LLC | Organization | 5% or Greater Direct Ownership Interest | — | 09/19/2011 |
| Sterling & Jacqueline Holdings,llc | Organization | 5% or Greater Direct Ownership Interest | — | 01/01/2022 |
| Tooke, Arthur | Individual | 5% or Greater Direct Ownership Interest | — | 09/19/2011 |
| Wasser & Winters Co | Organization | 5% or Greater Direct Ownership Interest | — | 09/19/2011 |
| Winters, Jess | Individual | 5% or Greater Direct Ownership Interest | — | 09/19/2011 |
| Ingels, Shannon | Individual | Contracted Managing Employee | NOT APPLICABLE | 10/01/2021 |
All 12 owning or managing parties CMS has on file are shown — none excluded.
CMS lists this facility under the chain Sante — 5 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Sun Health Grandview Care Center | 0.2 mi | Sun City West, AZ | ★★★★★ | 5/5 | |
| Surprise Health and Rehabilitation Center | 0.8 mi | Surprise, AZ | ★★★★★ | 4/5 | |
| Sun West Choice Healthcare & Rehab | 1.1 mi | Sun City West, AZ | ★★★★★ | 4/5 | |
| Sun City Post Acute | 5.8 mi | Sun City, AZ | ★★★★☆ | 3/5 | |
| Lake Pleasant Post Acute Rehabilitation Center | 5.8 mi | Peoria, AZ | ★★★★☆ | 3/5 | |
| Sunview Respiratory and Rehabilitation | 6.4 mi | Youngtown, AZ | ★★☆☆☆ | 1/5 | abuseSFF |
| Boswell Transitional Care of Cascadia | 6.5 mi | Sun City, AZ | ★★★★★ | 4/5 | |
| Freedom Plaza Care Center | 7.8 mi | Peoria, AZ | ★★★★★ | 5/5 | |
| Peoria Post Acute and Rehabilitation | 7.9 mi | Peoria, AZ | ★★★★☆ | 4/5 | |
| Az - Rio Vista Post Acute and Rehabilitation | 8.7 mi | Peoria, AZ | ★★★★★ | 4/5 | |
| Immanuel Campus of Care | 8.8 mi | Peoria, AZ | ★★★☆☆ | 2/5 | abuse |
| Center at Arrowhead, LLC | 9.3 mi | Glendale, AZ | ★★★★★ | 4/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Maricopa, AZ — 77 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 035282.
This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).
May we use Google Analytics cookies to measure visits and pages viewed? Optional — every feature works without them. Privacy details