Sante of North Scottsdale

Name: Sante of North Scottsdale
Address: 17490 NORTH 93RD STREET, Scottsdale, AZ, 85255, US
Telephone: 4805885386

17490 North 93rd Street, Scottsdale, AZ 85255 · Maricopa County · 72 certified beds · avg 68 residents/day · certified since Mar 20, 2012

Part of chain: SANTE (5 facilities, chain avg rating 4.4★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.89

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (18)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 8, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Dec 5, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Dec 5, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Oct 24, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Sep 13, 2024	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Sep 13, 2024	E · Potential for harm, repeated	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Sep 13, 2024	E · Potential for harm, repeated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Sep 13, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 13, 2024	D · Potential for harm, one-off	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand.
Sep 13, 2024	D · Potential for harm, one-off	The facility did not give residents reasonable access to and privacy in using ways to communicate, such as phones, mail, and email. Residents have the right to stay in touch with the outside world privately.
Sep 13, 2024	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Sep 13, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Aug 24, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jul 8, 2022	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 8, 2022	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Jul 8, 2022	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Jul 8, 2022	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Jul 8, 2022	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (1 → 8).

Year	Citations	Worst severity that year
2022	5	E
2023	1	D
2024	11	E
2025	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.89	3.97	3.95	top 15% in Arizona; top 15% in the U.S.
Registered Nurse hours	1.15	0.69	0.69	top 10% in Arizona; top 11% in the U.S.
Weekend total nurse staffing	4.25	3.50	3.50	top 17% in Arizona; top 17% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.93	0.49	0.48	top 7% in Arizona; top 7% in the U.S.
Total nursing staff turnover (%)	58.4	45.2	45.8	bottom 15% in Arizona; bottom 19% in the U.S.
RN turnover (%)	80.0	43.6	42.9	bottom 4% in Arizona; bottom 6% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.19, RN 1.22, weekend 4.52. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: —/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Gallow, Marsha	Individual	5% or Greater Indirect Ownership Interest	—	02/10/2012
Hansen, Charles	Individual	5% or Greater Indirect Ownership Interest	—	11/24/2010
Kayhan, Ashley	Individual	5% or Greater Indirect Ownership Interest	—	02/10/2012
Leach Family Revocable Trust Dated 2/25/24	Organization	5% or Greater Indirect Ownership Interest	—	12/06/2022
Mickeleit Family Revocable Trust	Organization	5% or Greater Indirect Ownership Interest	—	01/01/2021
Munch Family Irrevocable Trust	Organization	5% or Greater Indirect Ownership Interest	—	05/01/2011
Munch Tooke, LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/10/2012
Munch, Michael	Individual	5% or Greater Indirect Ownership Interest	—	11/24/2010
RDW Arizona LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/10/2012
Sante Ab LLC	Organization	5% or Greater Indirect Ownership Interest	—	05/01/2015
Sante P4 LLC	Organization	5% or Greater Indirect Ownership Interest	—	01/01/2015
Sante P5 LLC	Organization	5% or Greater Indirect Ownership Interest	—	05/01/2016
Sante Scottsdale LLC	Organization	5% or Greater Direct Ownership Interest	100%	11/24/2010
Schaefer, Jacob	Individual	5% or Greater Indirect Ownership Interest	—	03/29/2011
Short, Jacqueline	Individual	5% or Greater Indirect Ownership Interest	—	01/01/2022
Short, Sterling	Individual	5% or Greater Indirect Ownership Interest	—	01/01/2022
SP Re Scottsdale LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/10/2012
SP TRC Scottsdale LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/10/2012
Sterling & Jacqueline Holdings,llc	Organization	5% or Greater Indirect Ownership Interest	—	01/01/2022
Tooke, Arthur	Individual	5% or Greater Indirect Ownership Interest	—	05/01/2011

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you explain health changes and treatment options to residents and their families?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
VI at Grayhawk, a VI and Plaza Companies Community	2.9 mi	Scottsdale, AZ	★★★★★	5/5
Shea Post Acute Rehabilitation Center	4.0 mi	Scottsdale, AZ	★★★★★	5/5
Life Care Center of Scottsdale	4.2 mi	Scottsdale, AZ	★★★★★	4/5
VI at Silverstone, a VI and Plaza Companies Commun	4.6 mi	Scottsdale, AZ	★★☆☆☆	1/5
Advance Health Care of Scottsdale	4.7 mi	Scottsdale, AZ	★★★★★	4/5
Phoenix Mountain Post Acute	6.3 mi	Phoenix, AZ	★★★☆☆	2/5
Life Care Center of Paradise Valley	6.9 mi	Phoenix, AZ	★★★☆☆	2/5	abuse
Ridgecrest Post Acute	6.9 mi	Phoenix, AZ	★★★★★	4/5
Arizona State Veteran Home-Phx	7.7 mi	Phoenix, AZ	★★☆☆☆	1/5	abuse
Acacia Health Center	7.9 mi	Phoenix, AZ	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Scottsdale →

Facility data as of CMS processing date 2026-08-01. CCN 035286.

The Care File

Visit checklist — Sante of North Scottsdale

17490 North 93rd Street, Scottsdale, AZ 85255 · 4805885386

Health inspection rating 2/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you explain health changes and treatment options to residents and their families?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035286 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)