How to file a complaint about care →
No fines or payment denials in the published 3-year window.
40 Whitehall Road, Rochester, NH 03867 (opens Google Maps) · Strafford County · (603) 332-7711· 108 certified beds · avg 83 residents/day · certified since Aug 19, 1972 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: GENESIS HEALTHCARE (184 facilities, chain avg rating 2.4★)
New to these records? How to read an inspection report →
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Actual harm, isolated · Mar 24, 2023 · F-0689
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Mar 24, 2023 (Past Non-Compliance)
Showing the latest 3 of 15 inspection findings. Open the full record below to read every finding.
The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint F-0609
The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint F-0610
The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint F-0628
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 14, 2026 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| Jan 14, 2026 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610 |
| Jan 14, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint · F-0628 |
| Jan 14, 2026 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842 |
| Jun 6, 2025 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · F-0585 |
| Jun 6, 2025 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610 |
| Jun 6, 2025 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
| Jun 6, 2025 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Jun 6, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from. · F-0699 |
| Jun 6, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Apr 3, 2024 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Mar 24, 2023 | ▲ G · Actual harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Mar 24, 2023 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' personal and medical information private and confidential. · F-0583 |
| Mar 24, 2023 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Mar 24, 2023 | D · Potential for more than minimal harm, isolated | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. · F-0881 |
Citations from standard inspections increased between the last two inspection cycles (1 → 6).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 4 | 1 | G ▲ |
| 2024 | 1 | 0 | D |
| 2025 | 6 | 0 | D |
| 2026 | 4 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | New Hampshire avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.19 | 4.11 | 3.95 | bottom 22% in New Hampshire; bottom 21% in the U.S. |
| Registered Nurse hours | 0.55 | 0.82 | 0.69 | bottom 21% in New Hampshire; bottom 45% in the U.S. |
| Weekend total nurse staffing | 2.79 | 3.67 | 3.50 | bottom 19% in New Hampshire; bottom 20% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.29 | 0.55 | 0.48 | bottom 3% in New Hampshire; bottom 29% in the U.S. |
| Total nursing staff turnover (%) | 32.8 | 44.1 | 45.8 | top 13% in New Hampshire; top 19% in the U.S. |
| RN turnover (%) | 38.9 | 40.9 | 42.9 | top 45% in New Hampshire; top 45% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.20, RN 0.55, weekend 2.80.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.20 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 3/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Rochester Manor. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Fc-Gen Operations Investment LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 07/10/2015 |
| Gen Operations I LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 07/10/2015 |
| Gen Operations II LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 07/01/2015 |
| Genesis Healthcare INC | Organization | 5% or Greater Indirect Ownership Interest | — | 07/10/2015 |
| Genesis Healthcare LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 07/10/2015 |
| Skilled Healthcare LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 07/10/2015 |
| Summit Care LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 07/10/2015 |
| Summit Care Parent LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 07/10/2015 |
| Sun Healthcare Group INC | Organization | 5% or Greater Indirect Ownership Interest | — | 07/10/2015 |
| Whitman, Arnold | Individual | 5% or Greater Indirect Ownership Interest | — | 07/10/2015 |
| Berg, Michael | Individual | Corporate Officer | NOT APPLICABLE | 12/01/2015 |
| Bogdan, Gregory | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 03/14/2025 |
| Bridgeford, Laura | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2024 |
| Kirschner, Jonathan | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 03/14/2025 |
| McCracken, Kathleen | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/06/2024 |
| McCracken, Kathleen | Individual | ADP of the SNF | NOT APPLICABLE | 05/06/2024 |
| Mendelson, Avi | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2024 |
| Murray, Lauren | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 03/14/2025 |
| Rizkalla Hanna, Magued | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2018 |
| Rizkalla Hanna, Magued | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2018 |
All 20 owning or managing parties CMS has on file are shown — none excluded.
CMS lists this facility under the chain Genesis Healthcare — 184 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 183 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Birch Healthcare Center | 0.3 mi | Rochester, NH | ★★☆☆☆ | 3/5 | |
| Riverside Rest Home | 5.5 mi | Dover, NH | ★★★★★ | 4/5 | |
| Dover Center for Health & Rehabilitation | 6.7 mi | Dover, NH | ★★★★☆ | 4/5 | |
| Langdon Place of Dover | 9.4 mi | Dover, NH | ★★★★★ | 4/5 | |
| Pinnacle Health & Rehab at N Berwick | 10.8 mi | North Berwick, ME | ★★★★★ | 5/5 | |
| Saint Ann Rehabilitation and Nursing Center | 11.6 mi | Dover, NH | ★★★★☆ | 4/5 | |
| Pinnacle Health & Rehab at Sanford | 13.0 mi | Sanford, ME | ★★★★★ | 5/5 | |
| Summer Commons | 14.0 mi | Sanford, ME | ★★★★★ | 4/5 | |
| Durgin Pines | 17.1 mi | Kittery, ME | ★★★★★ | 5/5 | |
| Edgewood Centre (the) | 18.9 mi | Portsmouth, NH | ★★★☆☆ | 3/5 | |
| Cedar Healthcare Center | 19.2 mi | Portsmouth, NH | ★★★★★ | 5/5 |
Facility data as of CMS processing date 2026-08-01. CCN 305024.
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