Pocopson Home
1695 Lenape Road, West Chester, PA 19382 · Chester County · 275 certified beds · avg 152 residents/day · certified since Apr 1, 1977
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Feb 14, 2024 · F-0604 · triggered by a complaint
The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Why it matters: Unneeded restraints can cause injuries, muscle loss, and deep emotional distress.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Mar 8, 2024 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Feb 14, 2024 · F-0656 · triggered by a complaint
The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Why it matters: Without a complete, working care plan, important needs can slip through the cracks and no one is accountable for results.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Mar 8, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (5)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 22, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Feb 14, 2024 | ▲ G · Actual harm, one-off | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · from a complaint |
| Feb 14, 2024 | ▲ G · Actual harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| Feb 14, 2024 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Feb 14, 2024 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 5 | 2 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $16,036.
| Date | Type | Amount / length |
|---|---|---|
| Feb 14, 2024 | Fine | $8,018 |
| Feb 14, 2024 | Fine | $8,018 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Pennsylvania avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.79 | 3.94 | 3.95 | top 6% in Pennsylvania; top 5% in the U.S. |
| Registered Nurse hours | 0.77 | 0.80 | 0.69 | top 36% in Pennsylvania; top 30% in the U.S. |
| Weekend total nurse staffing | 5.04 | 3.58 | 3.50 | top 7% in Pennsylvania; top 6% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.30 | 0.56 | 0.48 | bottom 22% in Pennsylvania; bottom 33% in the U.S. |
| Total nursing staff turnover (%) | 31.1 | 44.5 | 45.8 | top 17% in Pennsylvania; top 16% in the U.S. |
| RN turnover (%) | 0.0 | 39.9 | 42.9 | top 1% in Pennsylvania; top 1% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.53, RN 0.60, weekend 3.94. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 5/5 · short-stay residents: 1/5
Who owns this facility
Government - County
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Mancill, Thomas | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/31/2003 |
| McKenna, Jacqueline | Individual | W-2 Managing Employee | NOT APPLICABLE | 09/01/2013 |
| McKenna, Jacqueline | Individual | Corporate Director | NOT APPLICABLE | 09/01/2013 |
| McKenna, Jacqueline | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/01/2013 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your policy on physical restraints, and what alternatives do you try first?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Crosslands | 1.0 mi | Kennett Square, PA | ★★★★★ | 4/5 | |
| Kendal at Longwood | 3.6 mi | Kennett Square, PA | ★★★★★ | 5/5 | |
| West Chester Rehabilitation and Healthcare Center | 4.0 mi | West Chester, PA | ★★☆☆☆ | 2/5 | |
| Barclay Friends | 5.6 mi | West Chester, PA | ★★★★☆ | 4/5 | |
| Park Lane Post Acute LLC | 6.4 mi | West Chester, PA | ★★★★★ | 4/5 | |
| Continuing Care at Maris Grove | 7.0 mi | Glen Mills, PA | ★★★★★ | 4/5 | |
| Willowbrooke Court at Country House | 7.6 mi | Wilmington, DE | ★★★★★ | 5/5 | |
| Aventura at Pembrooke | 7.8 mi | West Chester, PA | ★☆☆☆☆ | 1/5 | |
| Brinton Manor Nursing and Rehabilitation Center | 8.0 mi | Glen Mills, PA | ★★★☆☆ | 3/5 | |
| St Martha Center for Rehabilitation & Healthcare | 8.2 mi | Downingtown, PA | ★★★★★ | 4/5 | |
| Exton Post Acute | 8.5 mi | Exton, PA | ★★★☆☆ | 2/5 | |
| Twin Pines Health Care Center | 8.5 mi | West Grove, PA | ★★★★☆ | 3/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 395384.