Crosslands
1660 East Street Road, Kennett Square, PA 19348 · Chester County · 60 certified beds · avg 46 residents/day · certified since Sep 26, 1977
Part of chain: KENDAL (5 facilities, chain avg rating 4.4★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Jan 9, 2025 · F-0656
The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Why it matters: Without a complete, working care plan, important needs can slip through the cracks and no one is accountable for results.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Mar 7, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (8)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 20, 2026 | D · Potential for harm, one-off | The facility hired someone with an official finding of abuse, neglect, exploitation, or theft against them. Facilities are not allowed to employ people with such findings. |
| Feb 20, 2026 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). |
| Jan 9, 2025 | ▲ G · Actual harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jan 9, 2025 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. |
| Jan 9, 2025 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Jan 22, 2024 | E · Potential for harm, repeated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Jan 22, 2024 | E · Potential for harm, repeated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint |
| Dec 28, 2023 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (3 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 1 | 0 | D |
| 2024 | 2 | 0 | E |
| 2025 | 3 | 1 | G ▲ |
| 2026 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $12,735.
| Date | Type | Amount / length |
|---|---|---|
| Jan 9, 2025 | Fine | $12,735 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Pennsylvania avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 6.94 | 3.94 | 3.95 | top 2% in Pennsylvania; top 2% in the U.S. |
| Registered Nurse hours | 1.77 | 0.80 | 0.69 | top 5% in Pennsylvania; top 3% in the U.S. |
| Weekend total nurse staffing | 6.15 | 3.58 | 3.50 | top 2% in Pennsylvania; top 2% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.82 | 0.56 | 0.48 | top 16% in Pennsylvania; top 11% in the U.S. |
| Total nursing staff turnover (%) | 20.0 | 44.5 | 45.8 | top 2% in Pennsylvania; top 3% in the U.S. |
| RN turnover (%) | 12.5 | 39.9 | 42.9 | top 6% in Pennsylvania; top 6% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.58, RN 1.42, weekend 4.94. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Beaver, Seth | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/03/2017 |
| Beaver, Seth | Individual | ADP of the SNF | NOT APPLICABLE | 01/03/2017 |
| Berardi, Michele | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/14/2011 |
| Berardi, Michele | Individual | ADP of the SNF | NOT APPLICABLE | 11/14/2011 |
| Citizens Bank of Pennsylvania | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 12/01/2010 |
| Citizens Bank of Pennsylvania | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 12/01/2010 |
| Citizens Bank of Pennsylvania | Organization | ADP of the SNF | NOT APPLICABLE | 06/16/2025 |
| Evans, Patricia | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/13/2023 |
| Evans, Patricia | Individual | Corporate Director | NOT APPLICABLE | 06/13/2023 |
| Evans, Patricia | Individual | Corporate Officer | NOT APPLICABLE | 03/11/2025 |
| Grove, David | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/13/2021 |
| Grove, David | Individual | Corporate Director | NOT APPLICABLE | 04/13/2021 |
| Grove, David | Individual | Corporate Officer | NOT APPLICABLE | 04/13/2021 |
| Helle, Jennifer | Individual | Managing Control - Governing Body | NOT APPLICABLE | 11/12/2024 |
| Helle, Jennifer | Individual | Corporate Director | NOT APPLICABLE | 11/12/2024 |
| Homayouni, Sam | Individual | Corporate Director | NOT APPLICABLE | 06/05/2026 |
| Homayouni, Sam | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/04/2026 |
| Homayouni, Sam | Individual | ADP of the SNF | NOT APPLICABLE | 06/04/2026 |
| Huxtable, Jonathan | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/01/2023 |
| Huxtable, Jonathan | Individual | Corporate Director | NOT APPLICABLE | 10/01/2023 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How do you screen job applicants for past findings of abuse, neglect, or theft before hiring?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Pocopson Home | 1.0 mi | West Chester, PA | ★★★★★ | 4/5 | |
| Kendal at Longwood | 3.3 mi | Kennett Square, PA | ★★★★★ | 5/5 | |
| West Chester Rehabilitation and Healthcare Center | 4.7 mi | West Chester, PA | ★★☆☆☆ | 2/5 | |
| Barclay Friends | 6.3 mi | West Chester, PA | ★★★★☆ | 4/5 | |
| Continuing Care at Maris Grove | 6.5 mi | Glen Mills, PA | ★★★★★ | 4/5 | |
| Willowbrooke Court at Country House | 6.6 mi | Wilmington, DE | ★★★★★ | 5/5 | |
| Park Lane Post Acute LLC | 7.2 mi | West Chester, PA | ★★★★★ | 4/5 | |
| Stonegates | 7.5 mi | Greenville, DE | ★★★★☆ | 3/5 | |
| Brinton Manor Nursing and Rehabilitation Center | 7.6 mi | Glen Mills, PA | ★★★☆☆ | 3/5 | |
| Willowbrooke Court at Cokesbury Village | 7.7 mi | Hockessin, DE | ★★★★★ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 395388.