Park Manor of Humble
19414 McKay Drive, Humble, TX 77338 · Harris County · 125 certified beds · avg 97 residents/day · certified since Oct 23, 2003
Part of chain: HMG HEALTHCARE (31 facilities, chain avg rating 3.1★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Mar 14, 2024 · F-0551 · triggered by a complaint
The facility did not allow a resident's chosen representative — often a family member or someone with power of attorney — to exercise the resident's rights on their behalf. When a resident can't speak for themselves, their representative steps into that role.
Why it matters: Decisions about a resident's care could be made without the input of the person legally chosen to protect them.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Mar 15, 2024 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Mar 14, 2024 · F-0580 · triggered by a complaint
The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Why it matters: A family could learn about a serious injury or decline days later, after the chance to act has passed.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Mar 15, 2024 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Mar 14, 2024 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Mar 15, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (18)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 21, 2026 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| May 21, 2026 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint |
| Apr 9, 2026 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Apr 9, 2026 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Apr 9, 2026 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Feb 5, 2025 | E · Potential for harm, repeated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Feb 5, 2025 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Jan 24, 2025 | E · Potential for harm, repeated | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · from a complaint |
| Oct 15, 2024 | E · Potential for harm, repeated | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · from a complaint |
| May 12, 2024 | E · Potential for harm, repeated | The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings. · from a complaint |
| Mar 14, 2024 | ▲ J · Immediate jeopardy, one-off | The facility did not allow a resident's chosen representative — often a family member or someone with power of attorney — to exercise the resident's rights on their behalf. When a resident can't speak for themselves, their representative steps into that role. · from a complaint |
| Mar 14, 2024 | ▲ J · Immediate jeopardy, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint |
| Mar 14, 2024 | ▲ J · Immediate jeopardy, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Nov 14, 2023 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint |
| Nov 14, 2023 | D · Potential for harm, one-off | The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. · from a complaint |
| Nov 6, 2023 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Nov 6, 2023 | D · Potential for harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint |
| Nov 6, 2023 | D · Potential for harm, one-off | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · from a complaint |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (2 → 3).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 5 | 0 | D |
| 2024 | 5 | 3 | J ▲ |
| 2025 | 3 | 0 | E |
| 2026 | 5 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $181,138.
| Date | Type | Amount / length |
|---|---|---|
| Mar 14, 2024 | Fine | $181,138 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Texas avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.40 | 3.46 | 3.95 | top 43% in Texas; bottom 31% in the U.S. |
| Registered Nurse hours | 0.33 | 0.44 | 0.69 | bottom 36% in Texas; bottom 13% in the U.S. |
| Weekend total nurse staffing | 2.89 | 3.04 | 3.50 | bottom 48% in Texas; bottom 25% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.29 | 0.34 | 0.48 | bottom 49% in Texas; bottom 30% in the U.S. |
| Total nursing staff turnover (%) | 52.1 | 55.3 | 45.8 | top 50% in Texas; bottom 32% in the U.S. |
| RN turnover (%) | 50.0 | 54.6 | 42.9 | top 41% in Texas; bottom 39% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.29, RN 0.32, weekend 2.80. Staffing rating: 2/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Cibc Bank USA | Organization | 5% or Greater Direct Ownership Interest | — | 04/01/2018 |
| Forvis Mazars LLP | Organization | 5% or Greater Direct Ownership Interest | — | 04/01/2018 |
| Sabra Health Care Reit INC | Organization | 5% or Greater Direct Ownership Interest | — | 04/01/2018 |
| Zions Bancorporation | Organization | 5% or Greater Direct Ownership Interest | — | 04/01/2018 |
| Balsamo, Krystal | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2018 |
| Balsamo, Krystal | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2018 |
| Cannon, Craig | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/15/2021 |
| Cannon, Craig | Individual | ADP of the SNF | NOT APPLICABLE | 02/15/2021 |
| Culp, Roland | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2018 |
| Culp, Roland | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2018 |
| Daspit, Laurence | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2018 |
| Daspit, Laurence | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2018 |
| Dohn, William | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2018 |
| Dohn, William | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2018 |
| Healthmark Group LTD | Organization | ADP of the SNF | NOT APPLICABLE | 07/22/2025 |
| HM Group LLC | Organization | ADP of the SNF | NOT APPLICABLE | 07/22/2025 |
| HMG Healthcare LLC | Organization | ADP of the SNF | NOT APPLICABLE | 07/22/2025 |
| HMG Park Manor of Humble, L.L.C. | Organization | Operational/Managerial Control | NOT APPLICABLE | 03/31/2017 |
| Murrell, Edward | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2018 |
| Myles, Ardrila | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/24/2023 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you involve a resident's representative in care decisions, and how quickly are they consulted?"
- "If my family member falls or their condition changes, exactly when and how will I be notified?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "What is your current medication error rate, and what have you changed to bring errors down?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Crimson Heights Health & Wellness | 0.2 mi | Humble, TX | ★★★☆☆ | 2/5 | |
| Deerbrook Skilled Nursing and Rehab Center | 0.5 mi | Humble, TX | ★☆☆☆☆ | 1/5 | abuseSFF |
| Focused Care at Humble | 1.1 mi | Humble, TX | ★☆☆☆☆ | 1/5 | abuse |
| Oakmont Healthcare and Rehabilitation of Humble | 1.7 mi | Humble, TX | ★★☆☆☆ | 1/5 | |
| Fall Creek Rehabilitation and Healthcare Center | 4.3 mi | Humble, TX | ★☆☆☆☆ | 2/5 | |
| Kingwood Rehabilitation and Healthcare Center | 4.5 mi | Kingwood, TX | ★☆☆☆☆ | 1/5 | |
| The Heights on Valley Ranch | 8.3 mi | Porter, TX | ★★★★☆ | 4/5 | |
| The Heights of North Houston | 9.7 mi | Houston, TX | ★★☆☆☆ | 2/5 | |
| Park Manor of Cypress Station | 9.7 mi | Houston, TX | ★☆☆☆☆ | 1/5 | abuse |
| Paradigm Northwest | 10.3 mi | Houston, TX | ★☆☆☆☆ | 1/5 | |
| Villa Toscana at Cypress Woods | 11.4 mi | Houston, TX | ★☆☆☆☆ | 2/5 | |
| Avir at Veterans Memorial | 11.4 mi | Houston, TX | ★☆☆☆☆ | 1/5 | abuse |
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Facility data as of CMS processing date 2026-08-01. CCN 675991.