Park Manor of Quail Valley
2350 Fm 1092, Missouri City, TX 77459 · Fort Bend County · 125 certified beds · avg 100 residents/day · certified since Nov 2, 2005
Part of chain: HMG HEALTHCARE (31 facilities, chain avg rating 3.1★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, repeated · Jun 24, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (K): A life-threatening or extremely dangerous situation affected several residents. Among the most serious findings an inspection can produce.
Corrected: Jun 25, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (24)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 24, 2025 | ▲ K · Immediate jeopardy, repeated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jun 24, 2025 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Jun 24, 2025 | D · Potential for harm, one-off | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. |
| Jun 24, 2025 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jun 24, 2025 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Jun 24, 2025 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Jun 24, 2025 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jun 24, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| May 22, 2025 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint |
| May 22, 2025 | D · Potential for harm, one-off | The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint |
| May 2, 2024 | D · Potential for harm, one-off | The facility did not keep residents' personal and medical information private and confidential. · from a complaint |
| May 2, 2024 | D · Potential for harm, one-off | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. · from a complaint |
| May 2, 2024 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · from a complaint |
| May 2, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| May 2, 2024 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint |
| May 2, 2024 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| May 2, 2024 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| May 2, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint |
| Feb 2, 2024 | E · Potential for harm, repeated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint |
| Feb 2, 2024 | E · Potential for harm, repeated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint |
| Feb 2, 2024 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Feb 2, 2024 | D · Potential for harm, one-off | The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint |
| Feb 16, 2023 | F · Potential for harm, facility-wide | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. |
| Feb 16, 2023 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (8 → 8).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 0 | F |
| 2024 | 12 | 0 | E |
| 2025 | 10 | 1 | K ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Texas avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.23 | 3.46 | 3.95 | bottom 43% in Texas; bottom 23% in the U.S. |
| Registered Nurse hours | 0.24 | 0.44 | 0.69 | bottom 14% in Texas; bottom 4% in the U.S. |
| Weekend total nurse staffing | 2.88 | 3.04 | 3.50 | bottom 46% in Texas; bottom 25% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.19 | 0.34 | 0.48 | bottom 20% in Texas; bottom 11% in the U.S. |
| Total nursing staff turnover (%) | 34.9 | 55.3 | 45.8 | top 11% in Texas; top 24% in the U.S. |
| RN turnover (%) | 50.0 | 54.6 | 42.9 | top 41% in Texas; bottom 39% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.33, RN 0.24, weekend 2.96. Staffing rating: 2/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Cibc Bank USA | Organization | 5% or Greater Direct Ownership Interest | — | 04/01/2018 |
| Forvis Mazars LLP | Organization | 5% or Greater Direct Ownership Interest | — | 04/01/2018 |
| Sabra Health Care Reit INC | Organization | 5% or Greater Direct Ownership Interest | — | 04/01/2018 |
| Balsamo, Krystal | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/13/2024 |
| Balsamo, Krystal | Individual | ADP of the SNF | NOT APPLICABLE | 05/13/2024 |
| Culp, Roland | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2012 |
| Culp, Roland | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2012 |
| Daspit, Laurence | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2012 |
| Daspit, Laurence | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2012 |
| Dohn, William | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/27/2019 |
| Dohn, William | Individual | ADP of the SNF | NOT APPLICABLE | 03/27/2019 |
| HMG Park Manor of Quail Valley, L.L.C. | Organization | Operational/Managerial Control | NOT APPLICABLE | 03/31/2017 |
| Joy, Susan | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/31/2012 |
| Joy, Susan | Individual | ADP of the SNF | NOT APPLICABLE | 05/31/2012 |
| Lege, Rodney | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/18/2020 |
| Lege, Rodney | Individual | ADP of the SNF | NOT APPLICABLE | 06/18/2020 |
| Murrell, Edward | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2018 |
| Pico, Ana | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2012 |
| Pico, Ana | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2012 |
| Prince, Derek | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2012 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Windsor Quail Valley Post-Acute Healthcare | 1.2 mi | Missouri City, TX | ★★★☆☆ | 3/5 | |
| Chelsea Gardens | 1.4 mi | Missouri City, TX | ★☆☆☆☆ | 2/5 | |
| Paradigm at First Colony | 1.4 mi | Missouri City, TX | ★☆☆☆☆ | 1/5 | |
| Ignite Medical Resort Sugar Land, LLC | 4.8 mi | Sugar Land, TX | ★☆☆☆☆ | 2/5 | |
| Sugar Land Health Care Center | 4.9 mi | Sugar Land, TX | ★★★☆☆ | 3/5 | |
| The Crescent | 5.1 mi | Sugar Land, TX | ★☆☆☆☆ | 1/5 | |
| Focused Care at Westwood | 6.7 mi | Houston, TX | ★★★☆☆ | 3/5 | |
| Houston Transitional Care | 7.2 mi | Houston, TX | ★★★☆☆ | 4/5 | |
| West Houston Rehabilitation and Healthcare Center | 7.3 mi | Houston, TX | ★☆☆☆☆ | 1/5 | |
| Paradigm at Westbury | 7.5 mi | Houston, TX | ★☆☆☆☆ | 1/5 | |
| Seven Acres Jewish Senior Care Services | 7.5 mi | Houston, TX | ★★★★☆ | 3/5 | |
| Focused Care at Beechnut | 7.6 mi | Houston, TX | ★★☆☆☆ | 1/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 676073.