Otterbein St Marys Retirement Community

Name: Otterbein St Marys Retirement Community
Address: 11230 STATE ROUTE 364, St Marys, OH, 45885, US
Telephone: 4193946330

11230 State Route 364, St Marys, OH 45885 · Auglaize County · 53 certified beds · avg 50 residents/day · certified since Feb 9, 1994

Part of chain: OTTERBEIN SENIORLIFE (20 facilities, chain avg rating 3.2★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.26

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Nov 14, 2023 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Dec 8, 2023 (Deficient, Provider has date of correction)

All citations in the current public record (24)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 3, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Jan 11, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Nov 14, 2023	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Nov 14, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Sep 14, 2023	E · Potential for harm, repeated	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Sep 14, 2023	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Sep 14, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Sep 14, 2023	D · Potential for harm, one-off	The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life.
Jun 10, 2021	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jun 10, 2021	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 10, 2021	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Jun 10, 2021	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Jun 10, 2021	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Jun 10, 2021	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Feb 21, 2019	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 21, 2019	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Feb 21, 2019	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Feb 21, 2019	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Feb 21, 2019	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Feb 21, 2019	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Feb 21, 2019	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Feb 21, 2019	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Feb 21, 2019	D · Potential for harm, one-off	The facility did not provide timely, quality laboratory tests to meet residents' needs.
Feb 21, 2019	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (6 → 4).

Year	Citations	Serious (G–L)	Worst severity that year
2019	10	0	F
2021	6	0	D
2023	6	1	G ▲
2024	2	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.26	3.45	3.95	bottom 45% in Ohio; bottom 25% in the U.S.
Registered Nurse hours	0.74	0.60	0.69	top 21% in Ohio; top 33% in the U.S.
Weekend total nurse staffing	2.91	3.07	3.50	bottom 46% in Ohio; bottom 26% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.40	0.42	0.48	top 45% in Ohio; top 48% in the U.S.
Total nursing staff turnover (%)	34.0	48.7	45.8	top 14% in Ohio; top 22% in the U.S.
RN turnover (%)	25.0	43.9	42.9	top 20% in Ohio; top 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.49, RN 0.79, weekend 3.11. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Otterbein Home	Organization	5% or Greater Indirect Ownership Interest	100%	12/01/2021
Otterbein LSC LLC	Organization	5% or Greater Direct Ownership Interest	100%	01/01/2016
App, Lynn	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2021
Baker, Steve	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	04/04/2025
Bartlett, Victoria	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2021
Bayliff, Becky	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2021
Borns, Deborah	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2017
Borns, Deborah	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2017
Brownson, William	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2021
Burke, Daniel	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2021
Coffin, Gordon	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2023
Coffin, Gordon	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2023
Coleman, Robert	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2021
Dues, Steve	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2013
Dues, Steve	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2013
Fraley, Ralph	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2021
Functional Pathways of Tennessee LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/01/2018
Functional Pathways of Tennessee LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/04/2025
Galbut, Abraham	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	04/04/2025
Galbut, Daniel	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	04/06/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you coordinate hospice care, and can residents stay here while receiving it?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Grande Lake Healthcare Center	2.8 mi	St Marys, OH	★★★☆☆	3/5
Vancrest of St Mary's	3.5 mi	St Marys, OH	★★★★★	5/5
Transitional Care Unit	3.6 mi	Saint Marys, OH	★★★★☆	4/5
Gardens at Celina	7.4 mi	Celina, OH	★★★★☆	4/5
Celina Manor	7.7 mi	Celina, OH	★★★★☆	4/5
Carecore at Minster	8.7 mi	Minster, OH	★★★☆☆	3/5
Briarwood Village	12.5 mi	Coldwater, OH	★☆☆☆☆	1/5
Wapakoneta Manor	12.5 mi	Wapakoneta, OH	★★★★☆	4/5
Gardens at St Henry the	13.3 mi	Saint Henry, OH	★★★★☆	4/5
Roselawn Manor	14.0 mi	Spencerville, OH	★★★★★	4/5
Colonial Nursing Center of Rockford	16.6 mi	Rockford, OH	★★★☆☆	2/5
Otterbein-Cridersville	17.1 mi	Cridersville, OH	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in St Marys →

Facility data as of CMS processing date 2026-08-01. CCN 365953.

The Care File

Visit checklist — Otterbein St Marys Retirement Community

11230 State Route 364, St Marys, OH 45885 · 4193946330

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Most serious findings on record:

▲ Nov 14, 2023 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you coordinate hospice care, and can residents stay here while receiving it?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 365953 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)