Otterbein Franklin Seniorlife Comm Res & Com Care
1070 W Jefferson St, Franklin, IN 46131 · Johnson County · 208 certified beds · avg 127 residents/day · certified since Oct 3, 2008
Part of chain: OTTERBEIN SENIORLIFE (20 facilities, chain avg rating 3.2★)
3/5
Health inspection rating (on-site)
0
Serious findings on record
$21,825
Fines, last 3 years
3.81
Nurse hours/resident/day (adjusted)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (17)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Dec 4, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Oct 20, 2025 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint |
| Aug 21, 2025 | E · Potential for harm, repeated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. |
| Aug 21, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 21, 2025 | D · Potential for harm, one-off | The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. |
| Jul 23, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| May 14, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Apr 9, 2025 | D · Potential for harm, one-off | The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint |
| Apr 9, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Apr 9, 2025 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint |
| Sep 26, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jul 31, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jul 31, 2024 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Jul 31, 2024 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Jul 31, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Sep 1, 2023 | D · Potential for harm, one-off | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. |
| Sep 1, 2023 | D · Potential for harm, one-off | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 3).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 0 | D |
| 2024 | 5 | 0 | E |
| 2025 | 10 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $21,825.
| Date | Type | Amount / length |
|---|---|---|
| Sep 24, 2025 | Fine | $21,825 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Indiana avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.81 | 3.42 | 3.95 | top 22% in Indiana; top 48% in the U.S. |
| Registered Nurse hours | 0.53 | 0.62 | 0.69 | bottom 43% in Indiana; bottom 42% in the U.S. |
| Weekend total nurse staffing | 3.63 | 3.01 | 3.50 | top 13% in Indiana; top 36% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.32 | 0.47 | 0.48 | bottom 26% in Indiana; bottom 35% in the U.S. |
| Total nursing staff turnover (%) | 51.0 | 45.9 | 45.8 | bottom 32% in Indiana; bottom 34% in the U.S. |
| RN turnover (%) | 47.8 | 40.4 | 42.9 | bottom 35% in Indiana; bottom 39% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.63, RN 0.50, weekend 3.45. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Church related
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Hancock Regional Hospital | Organization | 5% or Greater Direct Ownership Interest | 100% | 04/14/2013 |
| App, Lynn | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2011 |
| Bartlett, Victoria | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2021 |
| Bayliff, Becky | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2021 |
| Beck, Jenny | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2024 |
| Bixler, Kirk | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Bond, Maria | Individual | Managing Control - Governing Body | NOT APPLICABLE | 07/01/2021 |
| Brownson, William | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2012 |
| Burke, Daniel | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2021 |
| Clark, Timothy | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/14/2013 |
| Coleman, Robert | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2022 |
| Daugherty, Joshua | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2020 |
| Felker, Dean | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/14/2013 |
| Fraley, Ralph | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2021 |
| Franklin United Methodist Home, INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 04/01/2013 |
| Franklin United Methodist Home, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 04/01/2013 |
| Functional Pathways of Tennessee LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 12/01/2018 |
| Functional Pathways of Tennessee LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/08/2025 |
| Glosser, Heidi | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2020 |
| Hash, Dennins | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
- "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Franklin Meadows | 0.6 mi | Franklin, IN | ★★★★☆ | 4/5 | |
| Hickory Creek at Franklin | 0.9 mi | Franklin, IN | ★★★★★ | 5/5 | |
| Homeview Center of Franklin | 1.5 mi | Franklin, IN | ★★★★★ | 5/5 | |
| Compass Park | 1.5 mi | Franklin, IN | ★★★★★ | 5/5 | |
| Aspen Trace Health & Living Community | 8.3 mi | Greenwood, IN | ★★★★★ | 5/5 | |
| Greenwood Village South | 8.6 mi | Greenwood, IN | ★★★★★ | 5/5 | |
| Greenwood Healthcare Center | 10.3 mi | Greenwood, IN | ★★★☆☆ | 3/5 | |
| Greenwood Health and Living Community | 10.7 mi | Greenwood, IN | ★★★☆☆ | 3/5 | |
| University Heights Health and Living Community | 11.3 mi | Indianapolis, IN | ★★★★☆ | 4/5 | |
| Greenwood Meadows | 11.6 mi | Greenwood, IN | ★★★★★ | 4/5 | |
| Southpointe Healthcare Center | 12.3 mi | Indianapolis, IN | ★★★★★ | 5/5 | |
| Rosegate Village | 12.3 mi | Indianapolis, IN | ★★★★☆ | 4/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 155771.