How to file a complaint about care →

1 fine totaling $21,825.

Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.63, RN 0.50, weekend 3.45.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.63 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Church related

Showing 20 of 44 parties CMS has on file for this facility; 24 are not displayed. The full list is in the CMS Ownership dataset.

Other facilities in the same chain

CMS lists this facility under the chain Otterbein Seniorlife — 20 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Avalon by Otterbein at Perrysburg — Perrysburg, OH · overall 3/5
• Green Hills Center — West Liberty, OH · overall 3/5
• Otterbein at Granville — Granville, OH · overall 5/5
• Otterbein at Maineville — Maineville, OH · overall 3/5
• Otterbein Gahanna — Gahanna, OH · overall 2/5
• Otterbein Lebanon Retirement Community — Lebanon, OH · overall 5/5
• Otterbein Loveland — Loveland, OH · overall 1/5
• Otterbein Middletown — Franklin, OH · overall 4/5

Listed by state, then facility name — not a ranking. Showing 8 of the 19 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
• "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
• "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
• "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
• "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
• "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
• "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
• "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"

Also worth asking anywhere

• "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 51% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 44 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

All facilities in Franklin →