Pottstown Skilled Nursing and Rehabilitation Cente

Name: Pottstown Skilled Nursing and Rehabilitation Cente
Address: 724 NORTH CHARLOTTE ST, Pottstown, PA, 19464, US
Telephone: 6103231837

724 North Charlotte St, Pottstown, PA 19464 · Montgomery County · 150 certified beds · avg 136 residents/day · certified since Feb 8, 1978

Part of chain: GENESIS HEALTHCARE (184 facilities, chain avg rating 2.4★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.84

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 1/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (23)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 29, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 29, 2026	D · Potential for harm, one-off	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
May 29, 2026	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
May 29, 2026	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
May 29, 2026	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
May 29, 2026	C · Minimal risk, facility-wide	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Feb 24, 2026	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Jan 21, 2026	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Jan 21, 2026	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · from a complaint
Sep 12, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Aug 12, 2025	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · from a complaint
Apr 10, 2025	E · Potential for harm, repeated	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Apr 10, 2025	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Apr 10, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Apr 10, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 10, 2025	D · Potential for harm, one-off	The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD).
Apr 10, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 10, 2025	C · Minimal risk, facility-wide	The facility did not post the names, addresses, and phone numbers of state agencies and advocacy groups, along with a notice that residents may file complaints with the state survey agency.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 6).

Year	Citations	Worst severity that year
2024	5	D
2025	9	E
2026	9	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Pennsylvania avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.84	3.94	3.95	bottom 4% in Pennsylvania; bottom 9% in the U.S.
Registered Nurse hours	0.45	0.80	0.69	bottom 17% in Pennsylvania; bottom 30% in the U.S.
Weekend total nurse staffing	2.49	3.58	3.50	bottom 4% in Pennsylvania; bottom 9% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.29	0.56	0.48	bottom 18% in Pennsylvania; bottom 29% in the U.S.
Total nursing staff turnover (%)	49.6	44.5	45.8	bottom 34% in Pennsylvania; bottom 38% in the U.S.
RN turnover (%)	56.7	39.9	42.9	bottom 20% in Pennsylvania; bottom 26% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.33, RN 0.53, weekend 2.92. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: 2/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Fc-Gen Operations Investment LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Gen Operations I LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Gen Operations II LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Genesis Healthcare INC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Genesis Healthcare LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Genesis Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Genesis PM Pa Operations LLC	Organization	5% or Greater Direct Ownership Interest	100%	11/15/2022
GHC Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Sun Healthcare Group INC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Whitman, Arnold	Individual	5% or Greater Indirect Ownership Interest	—	11/15/2022
Berg, Michael	Individual	Corporate Officer	NOT APPLICABLE	11/15/2022
Bridgeford, Laura	Individual	Corporate Officer	NOT APPLICABLE	04/01/2024
Feick, Dean	Individual	Operational/Managerial Control	NOT APPLICABLE	05/22/2023
Feick, Dean	Individual	ADP of the SNF	NOT APPLICABLE	05/22/2023
Mendelson, Avi	Individual	Corporate Officer	NOT APPLICABLE	04/01/2024
Morris, Diane	Individual	Operational/Managerial Control	NOT APPLICABLE	12/27/2023
Morris, Diane	Individual	ADP of the SNF	NOT APPLICABLE	12/27/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you make sure resident assessments are completed and submitted to the state on time?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Manatawny Center for Rehabilitation and Nursing	2.7 mi	Pottstown, PA	★★★☆☆	3/5
Sanatoga Center	3.2 mi	Pottstown, PA	★★★★☆	4/5
Frederick Living - Cedarwood	5.5 mi	Frederick, PA	★★★★★	5/5
Kadima Rehabilitation & Nursing at Pottstown	6.4 mi	Pottstown, PA	★☆☆☆☆	1/5
Southeastern Pennsylvania Veteran's Center	6.9 mi	Spring City, PA	★★★★★	3/5
Parkhouse Rehabilitation and Nursing Center	9.5 mi	Royersford, PA	★★☆☆☆	2/5
Phoenix Center for Rehabilitation and Nursing,the	11.6 mi	Phoenixville, PA	★★☆☆☆	1/5
Pennsburg Manor	11.6 mi	Pennsburg, PA	★★★★☆	4/5
Complete Care at Berkshire LLC	11.7 mi	Reading, PA	★★★★☆	3/5
Fairlane Gardens Nursing and Rehab at Reading	12.1 mi	Reading, PA	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Pottstown →

Facility data as of CMS processing date 2026-08-01. CCN 395402.

The Care File

Visit checklist — Pottstown Skilled Nursing and Rehabilitation Cente

724 North Charlotte St, Pottstown, PA 19464 · 6103231837

Health inspection rating 3/5 · CMS overall 1/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you make sure resident assessments are completed and submitted to the state on time?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 395402 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)