Norriton Square Nursing and Rehabilitation Center

Name: Norriton Square Nursing and Rehabilitation Center
Address: 1700 PINE STREET, Norristown, PA, 19401, US
Telephone: 6102397100

1700 Pine Street, Norristown, PA 19401 · Montgomery County · 99 certified beds · avg 92 residents/day · certified since Sep 10, 1996

Abuse citation flag (CMS)

Part of chain: GENESIS HEALTHCARE (184 facilities, chain avg rating 2.4★)

The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.18

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (39)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 16, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Jan 23, 2026	F · Potential for harm, facility-wide	The facility did not have enough support staff to safely and effectively run its food and nutrition service.
Jan 23, 2026	E · Potential for harm, repeated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Jan 23, 2026	E · Potential for harm, repeated	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Jan 23, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jan 23, 2026	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Jan 23, 2026	D · Potential for harm, one-off	The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have.
Jan 23, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 23, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jan 23, 2026	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Sep 4, 2025	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Sep 4, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Sep 4, 2025	D · Potential for harm, one-off	The facility did not train its staff on dementia care and on recognizing and reporting abuse, neglect, and exploitation. · from a complaint
Jul 2, 2025	E · Potential for harm, repeated	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. · from a complaint
Jul 2, 2025	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Mar 20, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Mar 20, 2025	D · Potential for harm, one-off	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
Feb 11, 2025	E · Potential for harm, repeated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Feb 11, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Feb 11, 2025	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Feb 11, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Feb 11, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Feb 11, 2025	D · Potential for harm, one-off	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Feb 11, 2025	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 11, 2025	D · Potential for harm, one-off	The facility employed staff who were not licensed, certified, or registered as required by state law.
Feb 11, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 11, 2025	D · Potential for harm, one-off	The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention.
Sep 10, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Apr 5, 2024	E · Potential for harm, repeated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Apr 5, 2024	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
Apr 5, 2024	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Apr 5, 2024	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds.
Apr 5, 2024	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Apr 5, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Apr 5, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 5, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 5, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Apr 5, 2024	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 5, 2024	D · Potential for harm, one-off	The facility was not properly licensed, or did not operate in compliance with federal, state, and local laws, regulations, and accepted professional standards.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (10 → 9).

Year	Citations	Worst severity that year
2024	12	E
2025	17	E
2026	10	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Pennsylvania avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.18	3.94	3.95	bottom 21% in Pennsylvania; bottom 21% in the U.S.
Registered Nurse hours	0.67	0.80	0.69	top 47% in Pennsylvania; top 40% in the U.S.
Weekend total nurse staffing	2.94	3.58	3.50	bottom 24% in Pennsylvania; bottom 28% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.47	0.56	0.48	top 46% in Pennsylvania; top 37% in the U.S.
Total nursing staff turnover (%)	46.5	44.5	45.8	bottom 44% in Pennsylvania; bottom 46% in the U.S.
RN turnover (%)	42.1	39.9	42.9	bottom 44% in Pennsylvania; bottom 49% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.45, RN 0.72, weekend 3.19. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Fc-Gen Operations Investment LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Gen Operations I LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Gen Operations II LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Healthcare INC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Healthcare LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Operations LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Pa Holdings LLC	Organization	5% or Greater Direct Ownership Interest	100%	02/02/2015
GHC Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Sun Healthcare Group INC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Whitman, Arnold	Individual	5% or Greater Indirect Ownership Interest	—	02/02/2015
Berg, Michael	Individual	Corporate Officer	NOT APPLICABLE	03/02/2015
Bridgeford, Laura	Individual	Corporate Officer	NOT APPLICABLE	06/01/2024
Fuller, Reauchean	Individual	Operational/Managerial Control	NOT APPLICABLE	02/20/2023
Fuller, Reauchean	Individual	ADP of the SNF	NOT APPLICABLE	02/20/2025
Genesis Administrative Services LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2019
Ginsberg, Susan	Individual	Operational/Managerial Control	NOT APPLICABLE	02/20/2023
Ginsberg, Susan	Individual	ADP of the SNF	NOT APPLICABLE	02/20/2025
Mendelson, Avi	Individual	Corporate Officer	NOT APPLICABLE	04/01/2024
Powerback Rehabilitation LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2019

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How is your kitchen staffed, and have meals ever been delayed because of staffing?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you help residents maintain their daily living skills, and how do you measure whether it's working?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Onyx Wellness Center	0.4 mi	Norristown, PA	★☆☆☆☆	1/5
Ivory Wellness Center	0.6 mi	Norristown, PA	★★☆☆☆	2/5
Markley Rehabilitation and Healthcare Center	0.7 mi	Norristown, PA	★★★☆☆	2/5
Suburban Woods Health & Reha	1.2 mi	Norristown, PA	★★★★★	4/5
Aristacare at Meadow Springs	2.0 mi	Plymouth Meeting, PA	★☆☆☆☆	1/5	abuse
King of Prussia Skilled Nursing and Rehabilitation	3.7 mi	King of Prussia, PA	★★☆☆☆	2/5
Rehab at Shannondell	4.1 mi	Audubon, PA	★★★★☆	4/5
Montgomery Subacute and Respiratory Center	4.5 mi	Plymouth Meeting, PA	★★★★☆	4/5
Willowbrooke Ctskdcarectr Atnormandy Farms Estates	4.7 mi	Blue Bell, PA	★★★★★	5/5
Willowbrooke Court Skilled Care Center at Brittany	5.4 mi	Lansdale, PA	★★★★★	5/5
Health Center at the Hill at Whitemarsh, the	5.5 mi	Lafayette Hill, PA	★★★★★	5/5
Meadowood	5.5 mi	Lansdale, PA	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Norristown →

Facility data as of CMS processing date 2026-08-01. CCN 396009.

The Care File

Visit checklist — Norriton Square Nursing and Rehabilitation Center

1700 Pine Street, Norristown, PA 19401 · 6102397100

Health inspection rating 2/5 · CMS overall 2/5 · ▲ FEDERAL ABUSE CITATION FLAG· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How is your kitchen staffed, and have meals ever been delayed because of staffing?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you help residents maintain their daily living skills, and how do you measure whether it's working?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 396009 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)