Life Care Center of Ooltewah

Name: Life Care Center of Ooltewah
Address: 5911 SNOW HILL ROAD, Ooltewah, TN, 37363, US
Telephone: 4235310600

5911 Snow Hill Road, Ooltewah, TN 37363 · Hamilton County · 120 certified beds · avg 77 residents/day · certified since Apr 30, 2013

Part of chain: LIFE CARE CENTERS OF AMERICA (194 facilities, chain avg rating 3.4★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.78

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (6)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 14, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Dec 14, 2022	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Dec 14, 2022	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Sep 25, 2019	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Sep 26, 2018	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Sep 26, 2018	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (1 → 3).

Year	Citations	Worst severity that year
2018	2	D
2019	1	D
2022	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Tennessee avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.78	3.62	3.95	top 31% in Tennessee; top 50% in the U.S.
Registered Nurse hours	0.95	0.57	0.69	top 7% in Tennessee; top 18% in the U.S.
Weekend total nurse staffing	3.06	3.15	3.50	top 48% in Tennessee; bottom 34% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.61	0.39	0.48	top 11% in Tennessee; top 22% in the U.S.
Total nursing staff turnover (%)	51.1	48.9	45.8	bottom 47% in Tennessee; bottom 34% in the U.S.
RN turnover (%)	43.5	43.2	42.9	bottom 46% in Tennessee; bottom 46% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.25, RN 1.06, weekend 3.44. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Developers Investment Company INC	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/31/1991
Preston, Forrest	Individual	Indirect Ownership Interest	NOT APPLICABLE	12/31/1991
Borja, Ashley	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/16/2020
Borja, Ashley	Individual	Operational/Managerial Control	NOT APPLICABLE	01/16/2020
Borja, Ashley	Individual	ADP of the SNF	NOT APPLICABLE	03/10/2025
Cross, Cindy	Individual	Corporate Officer	NOT APPLICABLE	03/08/2012
Developers Investment Company INC	Organization	Operational/Managerial Control	NOT APPLICABLE	02/07/2013
Fletcher, Todd	Individual	Operational/Managerial Control	NOT APPLICABLE	12/13/2024
Henry, Terry	Individual	Corporate Officer	NOT APPLICABLE	03/08/2012
Lay, Lisa	Individual	Corporate Director	NOT APPLICABLE	04/24/2017
Lay, Lisa	Individual	Corporate Officer	NOT APPLICABLE	02/09/2018
Life Care Affiliates II	Organization	Operational/Managerial Control	NOT APPLICABLE	12/31/1991
Life Care Affiliates II	Organization	General Partnership Interest	NOT APPLICABLE	12/31/1991
Life Care Affiliates II	Organization	ADP of the SNF	NOT APPLICABLE	03/16/2012
Life Care Centers of America, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	03/08/2012
Life Care Centers of America, INC.	Organization	ADP of the SNF	NOT APPLICABLE	03/10/2025
Murphy, Joshua	Individual	Operational/Managerial Control	NOT APPLICABLE	09/16/2021
Murphy, Joshua	Individual	ADP of the SNF	NOT APPLICABLE	03/10/2025
Ooltewah Medical Investors LP	Organization	Operational/Managerial Control	NOT APPLICABLE	02/07/2013
Ooltewah Medical Investors LP	Organization	ADP of the SNF	NOT APPLICABLE	03/16/2012

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you keep residents' medical records accurate, complete, and secure?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Life Care Center of Collegedale	3.0 mi	Collegedale, TN	★★★★☆	3/5
Chattanooga Health and Rehab Center	4.3 mi	Chattanooga, TN	★☆☆☆☆	2/5
The Health Center at Standifer Place	4.7 mi	Chattanooga, TN	★★★★☆	4/5
Tennessee State Veterans Home- Cleveland	10.1 mi	Cleveland, TN	★★☆☆☆	2/5	abuse
Life Care Center of Hixson	10.1 mi	Hixson, TN	★☆☆☆☆	1/5
Life Care Center of East Ridge	10.6 mi	Chattanooga, TN	★★★☆☆	3/5
NHC Healthcare, Chattanooga	11.5 mi	Chattanooga, TN	★★★★☆	3/5
Soddy-Daisy Health Care Center	11.7 mi	Soddy-Daisy, TN	★★★☆☆	3/5
Life Care Center of Cleveland	12.6 mi	Cleveland, TN	★★☆☆☆	2/5
Signature Healthcare of Cleveland	12.7 mi	Cleveland, TN	★★★☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Ooltewah →

Facility data as of CMS processing date 2026-08-01. CCN 445511.

The Care File

Visit checklist — Life Care Center of Ooltewah

5911 Snow Hill Road, Ooltewah, TN 37363 · 4235310600

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 445511 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)