Chattanooga Health and Rehab Center

Name: Chattanooga Health and Rehab Center
Address: 8249 STANDIFER GAP ROAD, Chattanooga, TN, 37421, US
Telephone: 4238921716

8249 Standifer Gap Road, Chattanooga, TN 37421 · Hamilton County · 127 certified beds · avg 79 residents/day · certified since Jun 29, 1988

Part of chain: VERTICAL HEALTH SERVICES (15 facilities, chain avg rating 1.9★)

2/5

Health inspection rating (on-site)

Serious findings on record

$6,509

Fines, last 3 years

3.08

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (22)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Aug 6, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 6, 2025	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Aug 6, 2025	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Aug 6, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Aug 6, 2025	D · Potential for harm, one-off	The facility did not dispose of garbage and refuse properly.
Aug 6, 2025	B · Minimal risk, repeated	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
May 22, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 22, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
May 22, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
May 22, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
May 22, 2024	D · Potential for harm, one-off	The facility did not dispose of garbage and refuse properly.
May 22, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Oct 2, 2023	F · Potential for harm, facility-wide	The facility did not honor residents' right to manage their own money and financial affairs. · from a complaint
Oct 2, 2023	F · Potential for harm, facility-wide	The facility did not properly hold, secure, and manage residents' personal money that was deposited with it for safekeeping. Facilities holding residents' funds must keep careful, honest accounts. · from a complaint
Oct 2, 2023	F · Potential for harm, facility-wide	The facility did not properly notify residents about the balance of money it holds for them, or failed to return those funds when a resident was discharged, evicted, or died. · from a complaint
Oct 2, 2023	F · Potential for harm, facility-wide	The facility did not have a proper governing body legally responsible for its policies and operations, or that body failed to appoint a properly licensed administrator to manage the facility. · from a complaint
Jul 21, 2021	F · Potential for harm, facility-wide	The facility did not have a written plan describing how it runs its quality improvement program — the ongoing process of finding problems in care and fixing them.
Jul 21, 2021	E · Potential for harm, repeated	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Jul 21, 2021	E · Potential for harm, repeated	The facility admitted a resident without a doctor's order, or did not make sure each resident stayed under a doctor's ongoing care.
Jul 21, 2021	E · Potential for harm, repeated	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Jul 21, 2021	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Jul 21, 2021	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (6 → 6).

Year	Citations	Worst severity that year
2021	6	F
2023	4	F
2024	6	F
2025	6	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $6,509.

Date	Type	Amount / length
Oct 2, 2023	Fine	$6,509

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Tennessee avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.08	3.62	3.95	bottom 21% in Tennessee; bottom 17% in the U.S.
Registered Nurse hours	0.48	0.57	0.69	bottom 44% in Tennessee; bottom 35% in the U.S.
Weekend total nurse staffing	2.59	3.15	3.50	bottom 19% in Tennessee; bottom 12% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.19	0.39	0.48	bottom 9% in Tennessee; bottom 10% in the U.S.
Total nursing staff turnover (%)	77.6	48.9	45.8	bottom 1% in Tennessee; bottom 3% in the U.S.
RN turnover (%)	0.0	43.2	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.22, RN 0.51, weekend 2.71. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 1/5 · short-stay residents: 3/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
VHS TN Opco Holdings LLC	Organization	5% or Greater Direct Ownership Interest	100%	11/13/2024
Heisser, Randy	Individual	Operational/Managerial Control	NOT APPLICABLE	11/13/2024
Heisser, Randy	Individual	ADP of the SNF	NOT APPLICABLE	11/13/2024
Linville, Amy	Individual	Operational/Managerial Control	NOT APPLICABLE	11/13/2024
Linville, Amy	Individual	ADP of the SNF	NOT APPLICABLE	11/13/2024
Miller, William	Individual	Corporate Officer	NOT APPLICABLE	11/13/2024
Miller, William	Individual	ADP of the SNF	NOT APPLICABLE	11/13/2024
Vertical Health Services LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/19/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Can I see where garbage is stored and how often it's removed?"
"How do you inspect and maintain essential equipment, and how quickly are repairs made?"
"How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
The Health Center at Standifer Place	2.0 mi	Chattanooga, TN	★★★★☆	4/5
Life Care Center of Collegedale	3.5 mi	Collegedale, TN	★★★★☆	3/5
Life Care Center of Ooltewah	4.3 mi	Ooltewah, TN	★★★★☆	4/5
Life Care Center of East Ridge	6.5 mi	Chattanooga, TN	★★★☆☆	3/5
NHC Healthcare, Chattanooga	8.5 mi	Chattanooga, TN	★★★★☆	3/5
NHC Healthcare Ft Oglethorpe	9.3 mi	Fort Oglethorpe, GA	★★★★★	4/5
Pruitthealth - Fort Oglethorpe	9.7 mi	Fort Oglethorpe, GA	★★★☆☆	3/5
Life Care Center of Hixson	10.3 mi	Hixson, TN	★☆☆☆☆	1/5
Siskin Subacute West	10.6 mi	Chattanooga, TN	★★★★★	5/5
Center for Advanced Rehab at Parkside, the	11.0 mi	Rossville, GA	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Chattanooga →

Facility data as of CMS processing date 2026-08-01. CCN 445205.

The Care File

Visit checklist — Chattanooga Health and Rehab Center

8249 Standifer Gap Road, Chattanooga, TN 37421 · 4238921716

Health inspection rating 2/5 · CMS overall 1/5· Fines (3y): $6,509

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Can I see where garbage is stored and how often it's removed?"
☐ "How do you inspect and maintain essential equipment, and how quickly are repairs made?"
☐ "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 445205 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)