Tennessee State Veterans Home- Cleveland
1940 Westland Drive, Cleveland, TN 37311 · Bradley County · 108 certified beds · avg 102 residents/day · certified since Feb 16, 2024
Abuse citation flag (CMS)
Part of chain: TENNESSEE STATE VETERANS' HOME (5 facilities, chain avg rating 3.2★)
The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Jan 22, 2026 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Mar 1, 2026 (Deficient, Provider has date of correction)
All citations in the current public record (5)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 22, 2026 | ▲ G · Actual harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Jan 22, 2026 | D · Potential for harm, one-off | The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings. |
| Jan 22, 2026 | D · Potential for harm, one-off | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| Jan 22, 2026 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Jan 22, 2026 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2026 | 5 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $13,520.
| Date | Type | Amount / length |
|---|---|---|
| Jan 22, 2026 | Fine | $13,520 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Tennessee avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.52 | 3.62 | 3.95 | top 4% in Tennessee; top 7% in the U.S. |
| Registered Nurse hours | 0.62 | 0.57 | 0.69 | top 32% in Tennessee; top 45% in the U.S. |
| Weekend total nurse staffing | 4.75 | 3.15 | 3.50 | top 4% in Tennessee; top 9% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.34 | 0.39 | 0.48 | bottom 49% in Tennessee; bottom 41% in the U.S. |
| Total nursing staff turnover (%) | 56.1 | 48.9 | 45.8 | bottom 28% in Tennessee; bottom 23% in the U.S. |
| RN turnover (%) | 42.9 | 43.2 | 42.9 | bottom 50% in Tennessee; bottom 49% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.03, RN 0.57, weekend 4.33. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 2/5
Who owns this facility
Government - State
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Bledsoe, Courtney | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/11/2022 |
| Bledsoe, Courtney | Individual | ADP of the SNF | NOT APPLICABLE | 03/20/2026 |
| Fleming, Adam | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/20/2024 |
| Harries, Edward | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/11/2010 |
| Jackson, Robert | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/21/2024 |
| Jackson, Robert | Individual | ADP of the SNF | NOT APPLICABLE | 06/21/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
- "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Life Care Center of Cleveland | 3.1 mi | Cleveland, TN | ★★☆☆☆ | 2/5 | |
| Bradley Health Care & Rehab | 3.6 mi | Cleveland, TN | ★☆☆☆☆ | 2/5 | |
| Signature Healthcare of Cleveland | 3.9 mi | Cleveland, TN | ★★★☆☆ | 2/5 | |
| Life Care Center of Ooltewah | 10.1 mi | Ooltewah, TN | ★★★★☆ | 4/5 | |
| Life Care Center of Collegedale | 10.7 mi | Collegedale, TN | ★★★★☆ | 3/5 | |
| Chattanooga Health and Rehab Center | 13.9 mi | Chattanooga, TN | ★☆☆☆☆ | 2/5 | |
| The Health Center at Standifer Place | 14.8 mi | Chattanooga, TN | ★★★★☆ | 4/5 | |
| Soddy-Daisy Health Care Center | 16.7 mi | Soddy-Daisy, TN | ★★★☆☆ | 3/5 | |
| Life Care Center of Hixson | 18.4 mi | Hixson, TN | ★☆☆☆☆ | 1/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 445543.