Life Care Center of Cleveland

Name: Life Care Center of Cleveland
Address: 3530 KEITH ST NW, Cleveland, TN, 37311, US
Telephone: 4234763254

3530 Keith St NW, Cleveland, TN 37311 · Bradley County · 142 certified beds · avg 91 residents/day · certified since Dec 19, 1989

Part of chain: LIFE CARE CENTERS OF AMERICA (194 facilities, chain avg rating 3.4★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.46

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (16)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 17, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 17, 2025	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 17, 2025	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Dec 17, 2025	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Dec 17, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Dec 17, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Dec 17, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 30, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 30, 2022	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Mar 30, 2022	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 14, 2019	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 14, 2019	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Aug 14, 2019	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Aug 14, 2019	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Aug 14, 2019	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Aug 14, 2019	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (3 → 7).

Year	Citations	Worst severity that year
2019	6	F
2022	3	D
2025	7	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Tennessee avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.46	3.62	3.95	bottom 49% in Tennessee; bottom 35% in the U.S.
Registered Nurse hours	0.66	0.57	0.69	top 27% in Tennessee; top 41% in the U.S.
Weekend total nurse staffing	2.94	3.15	3.50	bottom 44% in Tennessee; bottom 28% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.50	0.39	0.48	top 21% in Tennessee; top 33% in the U.S.
Total nursing staff turnover (%)	32.9	48.9	45.8	top 11% in Tennessee; top 20% in the U.S.
RN turnover (%)	35.7	43.2	42.9	top 36% in Tennessee; top 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.73, RN 0.70, weekend 3.16. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 3/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Cross, Cindy	Individual	Corporate Officer	NOT APPLICABLE	04/21/1994
Fletcher, Todd	Individual	Corporate Director	NOT APPLICABLE	05/01/2021
Fletcher, Todd	Individual	Corporate Officer	NOT APPLICABLE	11/02/2020
Henry, Terry	Individual	Corporate Officer	NOT APPLICABLE	08/16/1999
Lay, Lisa	Individual	Corporate Director	NOT APPLICABLE	04/24/2017
Lay, Lisa	Individual	Corporate Officer	NOT APPLICABLE	02/08/2018
Lee, Joshua	Individual	W-2 Managing Employee	NOT APPLICABLE	06/26/2021
Life Care Centers of America, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	03/01/1985
Preston, Forrest	Individual	Corporate Director	NOT APPLICABLE	01/06/1976
Preston, Forrest	Individual	Corporate Officer	NOT APPLICABLE	01/06/1976
Swanker, Richard	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Swanker, Richard	Individual	Corporate Officer	NOT APPLICABLE	04/01/2011
Thurmond, Joan	Individual	Corporate Officer	NOT APPLICABLE	09/21/2000
Ziegler, James	Individual	Corporate Director	NOT APPLICABLE	09/18/2001
Ziegler, James	Individual	Corporate Officer	NOT APPLICABLE	08/16/1999

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Bradley Health Care & Rehab	0.6 mi	Cleveland, TN	★☆☆☆☆	2/5
Signature Healthcare of Cleveland	1.4 mi	Cleveland, TN	★★★☆☆	2/5
Tennessee State Veterans Home- Cleveland	3.1 mi	Cleveland, TN	★★☆☆☆	2/5	abuse
Life Care Center of Ooltewah	12.6 mi	Ooltewah, TN	★★★★☆	4/5
Life Care Center of Collegedale	13.6 mi	Collegedale, TN	★★★★☆	3/5
Chattanooga Health and Rehab Center	16.7 mi	Chattanooga, TN	★☆☆☆☆	2/5
The Health Center at Standifer Place	17.4 mi	Chattanooga, TN	★★★★☆	4/5
Soddy-Daisy Health Care Center	17.4 mi	Soddy-Daisy, TN	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Cleveland →

Facility data as of CMS processing date 2026-08-01. CCN 445244.

The Care File

Visit checklist — Life Care Center of Cleveland

3530 Keith St NW, Cleveland, TN 37311 · 4234763254

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 445244 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)