Ridgeview Terrace of Life Care

Name: Ridgeview Terrace of Life Care
Address: 165 COFFEY LANE PO BOX 26, Rutledge, TN, 37861, US
Telephone: 8658285295

165 Coffey Lane Po Box 26, Rutledge, TN 37861 · Grainger County · 132 certified beds · avg 77 residents/day · certified since Oct 1, 1992

Part of chain: LIFE CARE CENTERS OF AMERICA (194 facilities, chain avg rating 3.4★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.28

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (11)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 29, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
May 29, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
May 29, 2025	D · Potential for harm, one-off	The facility did not have a policy covering how food brought in by family and visitors is used and stored safely. · from a complaint
May 29, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 13, 2022	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Apr 13, 2022	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Apr 13, 2022	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Apr 13, 2022	D · Potential for harm, one-off	The facility did not provide the right treatment and services for residents with dementia or signs of dementia. Dementia care requires specific approaches, training, and patience.
Apr 13, 2022	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 13, 2022	D · Potential for harm, one-off	The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life.
Apr 13, 2022	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 4).

Year	Citations	Serious (G–L)	Worst severity that year
2022	7	0	D
2025	4	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Tennessee avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.28	3.62	3.95	bottom 33% in Tennessee; bottom 25% in the U.S.
Registered Nurse hours	0.73	0.57	0.69	top 19% in Tennessee; top 33% in the U.S.
Weekend total nurse staffing	2.88	3.15	3.50	bottom 40% in Tennessee; bottom 25% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.41	0.39	0.48	top 36% in Tennessee; top 47% in the U.S.
Total nursing staff turnover (%)	23.3	48.9	45.8	top 2% in Tennessee; top 5% in the U.S.
RN turnover (%)	30.8	43.2	42.9	top 28% in Tennessee; top 30% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.27, RN 0.73, weekend 2.87. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Cross, Cindy	Individual	Corporate Officer	NOT APPLICABLE	04/21/1994
Fletcher, Todd	Individual	Corporate Director	NOT APPLICABLE	05/01/2021
Fletcher, Todd	Individual	Corporate Officer	NOT APPLICABLE	11/02/2020
Fletcher, Todd	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2021
Henderson, Jennifer E.	Individual	Managing Control - Governing Body	NOT APPLICABLE	07/21/2016
Henderson, Jennifer E.	Individual	Operational/Managerial Control	NOT APPLICABLE	07/21/2016
Henderson, Jennifer E.	Individual	ADP of the SNF	NOT APPLICABLE	02/25/2026
Henry, Terry	Individual	Corporate Officer	NOT APPLICABLE	08/16/1999
Lay, Lisa	Individual	Corporate Director	NOT APPLICABLE	04/24/2017
Lay, Lisa	Individual	Corporate Officer	NOT APPLICABLE	02/09/2018
Lay, Lisa	Individual	Operational/Managerial Control	NOT APPLICABLE	04/24/2017
Life Care Centers of America, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	04/01/1994
Life Care Centers of America, INC.	Organization	ADP of the SNF	NOT APPLICABLE	01/31/2006
Preston, Aubrey	Individual	Operational/Managerial Control	NOT APPLICABLE	11/27/2024
Preston, Forrest	Individual	Corporate Director	NOT APPLICABLE	01/06/1976
Preston, Forrest	Individual	Corporate Officer	NOT APPLICABLE	01/06/1976
Preston, Forrest	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/1994
Preston, Forrest	Individual	ADP of the SNF	NOT APPLICABLE	01/31/2006
Solomon, Jennifer	Individual	Managing Control - Governing Body	NOT APPLICABLE	05/01/2019
Solomon, Jennifer	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2019

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who completes resident assessments here, and how do you check them for accuracy?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"What are your rules for bringing in my family member's favorite foods, and how are they stored?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"What specific dementia training do your staff receive, and how do you handle difficult moments without medication?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Life Care Center of Jefferson City	11.1 mi	Jefferson City, TN	★★★☆☆	3/5
Life Care Center of Morristown	11.2 mi	Morristown, TN	★★★★★	4/5
Jefferson City Health and Rehab Center	11.5 mi	Jefferson City, TN	★★★☆☆	3/5
The Heritage Center	12.4 mi	Morristown, TN	★★★☆☆	2/5
Buchanan Place	12.5 mi	New Tazewell, TN	★★☆☆☆	2/5
Claiborne Health and Rehabilitation Center	12.6 mi	Tazewell, TN	★★★☆☆	3/5
Willow Ridge Center	14.6 mi	Maynardville, TN	★★★☆☆	3/5
Jefferson County Nursing Home	17.9 mi	Dandridge, TN	★★★☆☆	4/5

Compare this facility with the 3 closest →

All facilities in Rutledge →

Facility data as of CMS processing date 2026-08-01. CCN 445300.

The Care File

Visit checklist — Ridgeview Terrace of Life Care

165 Coffey Lane Po Box 26, Rutledge, TN 37861 · 8658285295

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What are your rules for bringing in my family member's favorite foods, and how are they stored?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "What specific dementia training do your staff receive, and how do you handle difficult moments without medication?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 445300 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)