Heartland Health Care Center - Greenville East

Name: Heartland Health Care Center - Greenville East
Address: 601 Sulphur Springs Road, Greenville, SC, 29617, US
Telephone: 8642462721

601 Sulphur Springs Road, Greenville, SC 29617 · Greenville County · 132 certified beds · avg 126 residents/day · certified since Sep 1, 1976

SFF Candidate

Part of chain: PACS GROUP (274 facilities, chain avg rating 2.9★)

1/5

Health inspection rating (on-site)

Serious findings on record

$12,418

Fines, last 3 years

3.20

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, facility-wide · Jan 15, 2026 · F-0727 · triggered by a complaint

The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.

Why it matters: Registered nurses handle the most complex care decisions — without enough RN coverage, serious health changes can be missed.

Severity (L): A life-threatening or extremely dangerous situation existed throughout the facility. The single most serious citation CMS can issue.

Corrected: Feb 3, 2026 (Deficient, Provider has date of correction)

▲ Immediate jeopardy, facility-wide · Jan 15, 2026 · F-0835 · triggered by a complaint

The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents.

Why it matters: Poor administration often shows up as understaffing, supply shortages, and care problems across the whole facility.

Severity (L): A life-threatening or extremely dangerous situation existed throughout the facility. The single most serious citation CMS can issue.

Corrected: Feb 3, 2026 (Deficient, Provider has date of correction)

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 18, 2026	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 18, 2026	F · Potential for harm, facility-wide	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Jun 18, 2026	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Jun 18, 2026	D · Potential for harm, one-off	The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes.
Jun 18, 2026	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Jun 18, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 18, 2026	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Jun 18, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 15, 2026	▲ L · Immediate jeopardy, facility-wide	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing. · from a complaint
Jan 15, 2026	▲ L · Immediate jeopardy, facility-wide	The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents. · from a complaint
Apr 11, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 31, 2023	D · Potential for harm, one-off	The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign.
May 31, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (1 → 8).

Year	Citations	Serious (G–L)	Worst severity that year
2023	2	0	D
2025	1	0	F
2026	10	2	L ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $12,418.

Date	Type	Amount / length
Jan 15, 2026	Fine	$12,418

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	South Carolina avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.20	4.08	3.95	bottom 9% in South Carolina; bottom 21% in the U.S.
Registered Nurse hours	0.57	0.67	0.69	top 48% in South Carolina; bottom 48% in the U.S.
Weekend total nurse staffing	2.56	3.55	3.50	bottom 1% in South Carolina; bottom 11% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.34	0.41	0.48	top 50% in South Carolina; bottom 40% in the U.S.
Total nursing staff turnover (%)	51.8	45.9	45.8	bottom 33% in South Carolina; bottom 32% in the U.S.
RN turnover (%)	45.8	42.1	42.9	bottom 40% in South Carolina; bottom 42% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.07, RN 0.55, weekend 2.46. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Providence Group NH, LLC	Organization	5% or Greater Indirect Ownership Interest	—	09/13/2023
SC Master Tenant, LLC	Organization	5% or Greater Direct Ownership Interest	100%	09/13/2023
Apt, Frederick	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Jergensen, Joshua	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Millet, Mark	Individual	W-2 Managing Employee	NOT APPLICABLE	09/13/2023
Mitchell, John	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How many hours a day is a registered nurse physically in the building, including weekends?"
"What were the findings behind this administration citation, and what has leadership changed since?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you inspect and maintain essential equipment, and how quickly are repairs made?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"Are staff on every shift trained and certified in CPR, and how do they know each resident's resuscitation wishes?"
"How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
The Arboretum at the Woodlands	3.3 mi	Greenville, SC	★★★★★	5/5
Greenville Post Acute	3.4 mi	Greenville, SC	★★☆☆☆	2/5
West Village Post Acute	3.7 mi	Greenville, SC	★★☆☆☆	2/5
Magnolia Manor - Greenville	4.2 mi	Greenville, SC	★★☆☆☆	2/5
Presbyterian Home of SC - Foothills	8.1 mi	Easley, SC	★★☆☆☆	2/5
Powdersville Post-Acute	8.2 mi	Easley, SC	★★★☆☆	3/5
Patewood Post Acute	8.3 mi	Greenville, SC	★★★★☆	3/5
The Gables of Pelham Skilled Nursing & Rehab	8.5 mi	Greenville, SC	★☆☆☆☆	2/5
Fleetwood Post Acute	8.8 mi	Easley, SC	★★☆☆☆	2/5
Linville Court at the Cascades Verdae	8.9 mi	Greenville, SC	★★★★★	5/5
Promedica Skilled Nursing and Reh- Greenville West	9.3 mi	Greenville, SC	★★★★★	4/5
NHC Healthcare - Greenville	9.9 mi	Greer, SC	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Greenville →

Facility data as of CMS processing date 2026-08-01. CCN 425106.

The Care File

Visit checklist — Heartland Health Care Center - Greenville East

601 Sulphur Springs Road, Greenville, SC 29617 · 8642462721

Health inspection rating 1/5 · CMS overall 2/5 · SFF Candidate· Fines (3y): $12,418

Most serious findings on record:

▲ Jan 15, 2026 (F-0727, Immediate jeopardy, facility-wide): The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
▲ Jan 15, 2026 (F-0835, Immediate jeopardy, facility-wide): The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents.

Questions for the administrator:

☐ "How many hours a day is a registered nurse physically in the building, including weekends?"
☐ "What were the findings behind this administration citation, and what has leadership changed since?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you inspect and maintain essential equipment, and how quickly are repairs made?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "Are staff on every shift trained and certified in CPR, and how do they know each resident's resuscitation wishes?"
☐ "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 425106 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)