The Arboretum at the Woodlands
50 Arboretum Way, Greenville, SC 29617 · Greenville County · 30 certified beds · avg 29 residents/day · certified since Nov 25, 2009
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (3)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Oct 24, 2024 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. |
| Oct 24, 2024 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Feb 2, 2024 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 3 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | South Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.92 | 4.08 | 3.95 | top 7% in South Carolina; top 4% in the U.S. |
| Registered Nurse hours | 1.65 | 0.67 | 0.69 | top 4% in South Carolina; top 3% in the U.S. |
| Weekend total nurse staffing | 5.43 | 3.55 | 3.50 | top 4% in South Carolina; top 4% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.84 | 0.41 | 0.48 | top 8% in South Carolina; top 10% in the U.S. |
| Total nursing staff turnover (%) | 37.8 | 45.9 | 45.8 | top 27% in South Carolina; top 31% in the U.S. |
| RN turnover (%) | 33.3 | 42.1 | 42.9 | top 38% in South Carolina; top 33% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.75, RN 1.60, weekend 5.27. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5
Who owns this facility
Non profit - Other
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Brackett, James | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2021 |
| Brackett, James | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2021 |
| Brackett, James | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2021 |
| Cannaday, Troy | Individual | Corporate Officer | NOT APPLICABLE | 07/30/2009 |
| Cannaday, Troy | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2014 |
| Todd, Kelly | Individual | Corporate Officer | NOT APPLICABLE | 08/17/2009 |
| Todd, Kelly | Individual | ADP of the SNF | NOT APPLICABLE | 08/17/2009 |
| Upstate Senior Living, INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 07/30/2009 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Heartland Health Care Center - Greenville East | 3.3 mi | Greenville, SC | ★★☆☆☆ | 1/5 | SFF |
| Greenville Post Acute | 5.0 mi | Greenville, SC | ★★☆☆☆ | 2/5 | |
| West Village Post Acute | 6.8 mi | Greenville, SC | ★★☆☆☆ | 2/5 | |
| Magnolia Manor - Greenville | 7.0 mi | Greenville, SC | ★★☆☆☆ | 2/5 | |
| River Falls Post Acute | 9.2 mi | Marietta, SC | ★★★☆☆ | 4/5 | |
| The Gables of Pelham Skilled Nursing & Rehab | 9.5 mi | Greenville, SC | ★☆☆☆☆ | 2/5 | |
| Patewood Post Acute | 9.7 mi | Greenville, SC | ★★★★☆ | 3/5 | |
| NHC Healthcare - Greenville | 10.5 mi | Greer, SC | ★★★★★ | 5/5 | |
| Linville Court at the Cascades Verdae | 10.5 mi | Greenville, SC | ★★★★★ | 5/5 | |
| Presbyterian Home of SC - Foothills | 11.0 mi | Easley, SC | ★★☆☆☆ | 2/5 | |
| Fleetwood Post Acute | 11.0 mi | Easley, SC | ★★☆☆☆ | 2/5 | |
| Promedica Skilled Nursing and Reh- Greenville West | 11.0 mi | Greenville, SC | ★★★★★ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 425394.