How to file a complaint about care →
No fines or payment denials in the published 3-year window.
954 Navco Road, Mobile, AL 36605 (opens Google Maps) · Mobile County · (251) 473-8684· 148 certified beds · avg 125 residents/day · certified since Jul 1, 1974 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: CROWNE HEALTH CARE (18 facilities, chain avg rating 4.2★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5 · how star ratings work →
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 8 inspection findings. Open the full record below to read every finding.
The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. F-0550
The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. F-0585
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. F-0686
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Sep 19, 2019 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Sep 19, 2019 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · F-0585 |
| Sep 19, 2019 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Sep 19, 2019 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755 |
| Aug 16, 2018 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Aug 16, 2018 | D · Potential for more than minimal harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692 |
| Aug 16, 2018 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Jun 22, 2017 | F · Potential for more than minimal harm, widespread | The facility did not store, cook, or serve food in a safe and clean way. · F-0371 |
Citations from standard inspections increased between the last two inspection cycles (3 → 4).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2017 | 1 | 0 | F |
| 2018 | 3 | 0 | D |
| 2019 | 4 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Alabama avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.85 | 4.43 | 3.95 | top 2% in Alabama; top 5% in the U.S. |
| Registered Nurse hours | 0.80 | 0.74 | 0.69 | top 33% in Alabama; top 27% in the U.S. |
| Weekend total nurse staffing | 4.75 | 3.73 | 3.50 | top 5% in Alabama; top 9% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.34 | 0.36 | 0.48 | top 46% in Alabama; bottom 41% in the U.S. |
| Total nursing staff turnover (%) | 25.7 | 46.9 | 45.8 | top 4% in Alabama; top 8% in the U.S. |
| RN turnover (%) | 6.3 | 39.5 | 42.9 | top 3% in Alabama; top 3% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.95, RN 0.68, weekend 4.02.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.95 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: 1/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Crowne Health Care of Mobile. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Crowne Operations, INC | Organization | 5% or Greater Direct Ownership Interest | — | 11/01/2003 |
| Jennifer Jones McInnish Family Dynasty Trust #1 | Organization | 5% or Greater Indirect Ownership Interest | — | 12/31/2016 |
| Richard Bryan Jones Family Dynasty Trust #1 | Organization | 5% or Greater Indirect Ownership Interest | — | 12/31/2016 |
| Crowne Management, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 12/10/2009 |
| Dunnam, Noel | Individual | Corporate Director | NOT APPLICABLE | 06/11/2015 |
| Dunnam, Noel | Individual | Corporate Officer | NOT APPLICABLE | 06/11/2015 |
| Jones, Richard | Individual | Corporate Director | NOT APPLICABLE | 06/11/2015 |
| Jones, Richard | Individual | Corporate Officer | NOT APPLICABLE | 06/11/2015 |
| Manning, Jones | Individual | W-2 Managing Employee | NOT APPLICABLE | 06/27/2022 |
| Manning, Marcus | Individual | Corporate Director | NOT APPLICABLE | 06/11/2015 |
| Wilder, John | Individual | Corporate Director | NOT APPLICABLE | 12/03/2003 |
All 11 owning or managing parties CMS has on file are shown — none excluded.
CMS lists this facility under the chain Crowne Health Care — 18 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 17 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Little Sisters of the Poor Sacred Heart Residence | 2.6 mi | Mobile, AL | ★★★★★ | 5/5 | |
| Ashland Place Health and Rehabilitation, LLC | 2.8 mi | Mobile, AL | ★★★☆☆ | 3/5 | |
| Lynwood Rehabilitation and Healthcare Center | 2.8 mi | Mobile, AL | ★★☆☆☆ | 2/5 | |
| Camellia Health and Rehabilitation Center | 2.9 mi | Mobile, AL | ★★★☆☆ | 3/5 | |
| Crowne Health Care of Springhill | 3.0 mi | Mobile, AL | ★★★★★ | 4/5 | |
| Springhill Senior Residence | 3.1 mi | Mobile, AL | ★★★★☆ | 4/5 | |
| Palm Gardens Health and Rehabilitation, LLC | 3.1 mi | Mobile, AL | ★★★★★ | 5/5 | |
| Allen Health and Rehabilitation | 3.2 mi | Mobile, AL | ★★★☆☆ | 3/5 | |
| Kensington Health and Rehabilitation | 4.2 mi | Mobile, AL | ★★★★★ | 5/5 | |
| Twin Oaks Rehabilitation and Healthcare Center | 4.7 mi | Mobile, AL | ★★★★☆ | 4/5 | |
| Knollwood Healthcare | 4.7 mi | Mobile, AL | —/5 | SFF | |
| Gulf Coast Health and Rehabilitation, LLC | 6.7 mi | Mobile, AL | ★★☆☆☆ | 2/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Mobile, AL — 17 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 015100.
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