New Hampshire ›Keene

Covenant Living of Keene

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100 Wyman Rd, Keene, NH 03431 (opens Google Maps) · Cheshire County · (603) 352-3235· 20 certified beds · avg 19 residents/day · certified since Jun 23, 2023 · Medicare only — not Medicaid certified

Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →

Part of chain: COVENANT LIVING (15 facilities, chain avg rating 4.4★)

3/5
Health inspection rating (on-site)
inspected Jun 4, 2026
0
Serious findings on record
$0
Fines, last 3 years
6.27
Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 6 inspection findings. Open the full record below to read every finding.

  1. F · Potential for more than minimal harm, widespread

    The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880

  2. E · Potential for more than minimal harm, pattern

    The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. F-0881

  3. D · Potential for more than minimal harm, isolated

    The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. F-0756

View all 6 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

DateSeverityWhat the facility was cited for
Jun 4, 2026F · Potential for more than minimal harm, widespreadThe facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Jun 25, 2025E · Potential for more than minimal harm, patternThe facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. · F-0881
Jun 25, 2025D · Potential for more than minimal harm, isolatedThe facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756
Jun 25, 2025B · Potential for minimal harm, patternThe facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657
Jun 11, 2024D · Potential for more than minimal harm, isolatedThe facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758
Jun 11, 2024B · Potential for minimal harm, patternThe facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (3 → 1).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01
All citationsSerious citations (G–L)
2024
All citations: 2
Serious citations (G–L): 0
2025
All citations: 3
Serious citations (G–L): 0
2026
All citations: 1
Serious citations (G–L): 0

All bars start at zero. Exact values and supporting details remain below.

YearCitationsSerious (G–L)Worst severity that year
202420D
202530E
202610F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01
This facilityNew Hampshire averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 6.27
New Hampshire average: 4.11
U.S. average: 3.95
Registered Nurse hours
This facility: 2.14
New Hampshire average: 0.82
U.S. average: 0.69
Weekend total nurse staffing
This facility: 5.34
New Hampshire average: 3.67
U.S. average: 3.50

All bars start at zero. Exact values and supporting details remain below.

MeasureThis facilityNew Hampshire avgU.S. avgWhere it stands
Total nurse staffing (hours per resident per day)6.274.113.95top 4% in New Hampshire; top 3% in the U.S.
Registered Nurse hours2.140.820.69top 1% in New Hampshire; top 1% in the U.S.
Weekend total nurse staffing5.343.673.50top 8% in New Hampshire; top 4% in the U.S.
Weekend RN hours (not acuity-adjusted)0.840.550.48top 10% in New Hampshire; top 10% in the U.S.
Total nursing staff turnover (%)46.944.145.8bottom 36% in New Hampshire; bottom 45% in the U.S.
RN turnover (%)14.340.942.9top 3% in New Hampshire; top 7% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.32, RN 1.82, weekend 4.52.Comparing with Medicare Care Compare? Care Compare shows the raw figure (5.32 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 3/5 · long-stay residents: 1/5 · short-stay residents: 4/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Covenant Living of Keene. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

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Before you compare prices

  • Request the room type, effective date and itemized daily rate in writing.
  • Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
  • Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Corporation

Owner / managerTypeRoleStakeSince
Buettner, KathyIndividualCorporate DirectorNOT APPLICABLE07/01/2020
Burdett, GreggIndividualW-2 Managing EmployeeNOT APPLICABLE09/17/2018
Christensen, PamelaIndividualCorporate DirectorNOT APPLICABLE07/01/2021
Covenant Living Communities & ServicesOrganizationOperational/Managerial ControlNOT APPLICABLE02/08/2022
Creaney, JanetIndividualCorporate OfficerNOT APPLICABLE07/24/2020
Cunliffe, TerriIndividualW-2 Managing EmployeeNOT APPLICABLE05/22/2015
Cunliffe, TerriIndividualCorporate OfficerNOT APPLICABLE05/22/2015
Cunliffe, TerriIndividualOperational/Managerial ControlNOT APPLICABLE05/22/2015
Flewellen, LoreneIndividualCorporate OfficerNOT APPLICABLE04/29/2022
Hoffman, JanetIndividualCorporate DirectorNOT APPLICABLE07/01/2021
Justie, JeannieIndividualW-2 Managing EmployeeNOT APPLICABLE09/20/2020
Justie, JeannieIndividualCorporate OfficerNOT APPLICABLE09/20/2020
Justie, JeannieIndividualOperational/Managerial ControlNOT APPLICABLE09/20/2020
Kincannon, KurtIndividualCorporate DirectorNOT APPLICABLE07/01/2018
Malzahn, ElizabethIndividualW-2 Managing EmployeeNOT APPLICABLE05/22/2014
Manlove, MattIndividualCorporate OfficerNOT APPLICABLE07/24/2020
Martin, RobertIndividualCorporate DirectorNOT APPLICABLE07/01/2018
Means, JenniferIndividualCorporate DirectorNOT APPLICABLE07/01/2021
Partin, KarynIndividualW-2 Managing EmployeeNOT APPLICABLE03/14/2022
Peterson, LoannIndividualCorporate DirectorNOT APPLICABLE07/01/2020

Showing 20 of 23 parties CMS has on file for this facility; 3 are not displayed. The full list is in the CMS Ownership dataset.

Other facilities in the same chain

CMS lists this facility under the chain Covenant Living — 15 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

Listed by state, then facility name — not a ranking. Showing 8 of the 14 others, continuing from this facility's own place in that list.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

  • "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
  • "Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
  • "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
  • "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
  • "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
  • "Who completes resident assessments here, and how do you check them for accuracy?"

Also worth asking anywhere

  • "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
  • "Can I see the plan of correction for the findings in your most recent state inspection?"
  • "CMS reports 47% total nursing staff turnover here — who on the care team has been with you longest?"
  • "The ownership record on file lists 23 owning or managing parties — who makes the decisions about staffing levels?"
  • "Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (within 20 miles)

FacilityDistanceCityOverallInspectionFlags
Keene Center, Genesis Healthcare2.2 miKeene, NH★★★☆☆3/5
Langdon Place of Keene3.2 miKeene, NH★★★★★5/5
Alpine Healthcare Center4.2 miKeene, NH★☆☆☆☆1/5
Cheshire County Home6.6 miWestmoreland, NH★★★★☆3/5
Applewood Center14.4 miWinchester, NH★★★★★5/5
Pine Heights at Brattleboro Center for Nursing & R14.5 miBrattleboro, VT★★★★★4/5
Thompson House Nursing Home14.5 miBrattleboro, VT★☆☆☆☆1/5SFF
Vernon Green Nursing Home16.7 miVernon, VT★★★☆☆2/5abuse
Jaffrey Rehabilitation and Nursing Center20.0 miJaffrey, NH★☆☆☆☆1/5

Compare this facility with the 3 closest →

All facilities in Keene →

Facility data as of CMS processing date 2026-08-01. CCN 305103.

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