Thompson House Nursing Home
80 Maple Street, Brattleboro, VT 05301 · Windham County · 43 certified beds · avg 39 residents/day · certified since Jul 1, 1995
SFF Candidate
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 1/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, repeated · Dec 9, 2025 · F-0919 · triggered by a complaint
The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
Why it matters: A resident who falls or needs help in a bathroom without a working call button may be stranded and unable to summon aid.
Severity (K): A life-threatening or extremely dangerous situation affected several residents. Among the most serious findings an inspection can produce.
Corrected: Jan 7, 2026 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Dec 9, 2025 · F-0656 · triggered by a complaint
The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Why it matters: Without a complete, working care plan, important needs can slip through the cracks and no one is accountable for results.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Jan 7, 2026 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Dec 9, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Jan 7, 2026 (Deficient, Provider has date of correction)
All citations in the current public record (7)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Dec 9, 2025 | ▲ K · Immediate jeopardy, repeated | The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. · from a complaint |
| Dec 9, 2025 | ▲ J · Immediate jeopardy, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| Dec 9, 2025 | ▲ J · Immediate jeopardy, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jan 8, 2025 | E · Potential for harm, repeated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Sep 20, 2023 | F · Potential for harm, facility-wide | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. |
| Sep 20, 2023 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Sep 20, 2023 | E · Potential for harm, repeated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 3 | 0 | F |
| 2025 | 4 | 3 | K ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $112,499.
| Date | Type | Amount / length |
|---|---|---|
| Dec 9, 2025 | Fine | $112,499 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Vermont avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.58 | 4.34 | 3.95 | top 45% in Vermont; top 21% in the U.S. |
| Registered Nurse hours | 0.90 | 0.82 | 0.69 | top 36% in Vermont; top 20% in the U.S. |
| Weekend total nurse staffing | 3.91 | 3.76 | 3.50 | top 42% in Vermont; top 26% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.52 | 0.52 | 0.48 | top 48% in Vermont; top 31% in the U.S. |
| Total nursing staff turnover (%) | 56.1 | 55.4 | 45.8 | top 39% in Vermont; bottom 23% in the U.S. |
| RN turnover (%) | 40.0 | 39.9 | 42.9 | top 45% in Vermont; top 46% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.95, RN 0.98, weekend 4.22. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 3/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Abell, Peter | Individual | Corporate Director | NOT APPLICABLE | 05/15/2019 |
| Dickey, Kari | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2021 |
| Dickey, Kari | Individual | ADP of the SNF | NOT APPLICABLE | 03/11/2026 |
| Huestis, Stephanie | Individual | Corporate Director | NOT APPLICABLE | 05/15/2019 |
| Mabie, John | Individual | Corporate Director | NOT APPLICABLE | 05/15/2018 |
| Morton, Judith | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/12/2022 |
| Pratt, Tara | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/30/2024 |
| Pratt, Tara | Individual | ADP of the SNF | NOT APPLICABLE | 03/11/2026 |
| Taylor Olson, Carolyn | Individual | Corporate Director | NOT APPLICABLE | 05/01/2021 |
| Veenema, Ron | Individual | Corporate Director | NOT APPLICABLE | 05/01/2018 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Pine Heights at Brattleboro Center for Nursing & R | 0.2 mi | Brattleboro, VT | ★★★★★ | 4/5 | |
| Vernon Green Nursing Home | 6.4 mi | Vernon, VT | ★★★☆☆ | 2/5 | abuse |
| Cheshire County Home | 10.2 mi | Westmoreland, NH | ★★★★☆ | 3/5 | |
| Applewood Center | 10.8 mi | Winchester, NH | ★★★★★ | 5/5 | |
| Covenant Living of Keene | 14.5 mi | Keene, NH | ★★★★☆ | 3/5 | |
| Langdon Place of Keene | 15.6 mi | Keene, NH | ★★★★★ | 5/5 | |
| Keene Center, Genesis Healthcare | 15.6 mi | Keene, NH | ★★★☆☆ | 3/5 | |
| Alpine Healthcare Center | 15.7 mi | Keene, NH | ★☆☆☆☆ | 1/5 | |
| Poet's Seat Healthcare Center | 16.7 mi | Greenfield, MA | ★★★☆☆ | 3/5 | |
| Charlene Manor Extended Care Facility | 17.6 mi | Greenfield, MA | ★★☆☆☆ | 2/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 475050.