Covenant Living of Keene

Name: Covenant Living of Keene
Address: 100 WYMAN RD, Keene, NH, 03431, US
Telephone: 6033523235

100 Wyman Rd, Keene, NH 03431 · Cheshire County · 20 certified beds · avg 19 residents/day · certified since Jun 23, 2023

Part of chain: COVENANT LIVING (15 facilities, chain avg rating 4.4★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

6.27

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (6)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 4, 2026	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 25, 2025	E · Potential for harm, repeated	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
Jun 25, 2025	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jun 25, 2025	B · Minimal risk, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jun 11, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Jun 11, 2024	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (3 → 1).

Year	Citations	Worst severity that year
2024	2	D
2025	3	E
2026	1	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New Hampshire avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	6.27	4.11	3.95	top 4% in New Hampshire; top 3% in the U.S.
Registered Nurse hours	2.14	0.82	0.69	top 1% in New Hampshire; top 1% in the U.S.
Weekend total nurse staffing	5.34	3.67	3.50	top 8% in New Hampshire; top 4% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.84	0.55	0.48	top 10% in New Hampshire; top 10% in the U.S.
Total nursing staff turnover (%)	46.9	44.1	45.8	bottom 36% in New Hampshire; bottom 45% in the U.S.
RN turnover (%)	14.3	40.9	42.9	top 3% in New Hampshire; top 7% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.32, RN 1.82, weekend 4.52. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 1/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Buettner, Kathy	Individual	Corporate Director	NOT APPLICABLE	07/01/2020
Burdett, Gregg	Individual	W-2 Managing Employee	NOT APPLICABLE	09/17/2018
Christensen, Pamela	Individual	Corporate Director	NOT APPLICABLE	07/01/2021
Covenant Living Communities & Services	Organization	Operational/Managerial Control	NOT APPLICABLE	02/08/2022
Creaney, Janet	Individual	Corporate Officer	NOT APPLICABLE	07/24/2020
Cunliffe, Terri	Individual	W-2 Managing Employee	NOT APPLICABLE	05/22/2015
Cunliffe, Terri	Individual	Corporate Officer	NOT APPLICABLE	05/22/2015
Cunliffe, Terri	Individual	Operational/Managerial Control	NOT APPLICABLE	05/22/2015
Flewellen, Lorene	Individual	Corporate Officer	NOT APPLICABLE	04/29/2022
Hoffman, Janet	Individual	Corporate Director	NOT APPLICABLE	07/01/2021
Justie, Jeannie	Individual	W-2 Managing Employee	NOT APPLICABLE	09/20/2020
Justie, Jeannie	Individual	Corporate Officer	NOT APPLICABLE	09/20/2020
Justie, Jeannie	Individual	Operational/Managerial Control	NOT APPLICABLE	09/20/2020
Kincannon, Kurt	Individual	Corporate Director	NOT APPLICABLE	07/01/2018
Malzahn, Elizabeth	Individual	W-2 Managing Employee	NOT APPLICABLE	05/22/2014
Manlove, Matt	Individual	Corporate Officer	NOT APPLICABLE	07/24/2020
Martin, Robert	Individual	Corporate Director	NOT APPLICABLE	07/01/2018
Means, Jennifer	Individual	Corporate Director	NOT APPLICABLE	07/01/2021
Partin, Karyn	Individual	W-2 Managing Employee	NOT APPLICABLE	03/14/2022
Peterson, Loann	Individual	Corporate Director	NOT APPLICABLE	07/01/2020

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Keene Center, Genesis Healthcare	2.2 mi	Keene, NH	★★★☆☆	3/5
Langdon Place of Keene	3.2 mi	Keene, NH	★★★★★	5/5
Alpine Healthcare Center	4.2 mi	Keene, NH	★☆☆☆☆	1/5
Cheshire County Home	6.6 mi	Westmoreland, NH	★★★★☆	3/5
Applewood Center	14.4 mi	Winchester, NH	★★★★★	5/5
Pine Heights at Brattleboro Center for Nursing & R	14.5 mi	Brattleboro, VT	★★★★★	4/5
Thompson House Nursing Home	14.5 mi	Brattleboro, VT	★☆☆☆☆	1/5	SFF
Vernon Green Nursing Home	16.7 mi	Vernon, VT	★★★☆☆	2/5	abuse
Jaffrey Rehabilitation and Nursing Center	20.0 mi	Jaffrey, NH	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Keene →

Facility data as of CMS processing date 2026-08-01. CCN 305103.

The Care File

Visit checklist — Covenant Living of Keene

100 Wyman Rd, Keene, NH 03431 · 6033523235

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 305103 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)