Concord Village Skilled Nursing & Rehabilitation

Name: Concord Village Skilled Nursing & Rehabilitation
Address: 10955 CAPITAL PARKWAY, Concord, OH, 44077, US
Telephone: 3309206472

10955 Capital Parkway, Concord, OH 44077 · Lake County · 72 certified beds · avg 64 residents/day · certified since Aug 17, 2016

Part of chain: VRC MANAGEMENT (5 facilities, chain avg rating 4.8★)

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.11

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (12)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 22, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Jan 30, 2024	E · Potential for harm, repeated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Jan 23, 2020	F · Potential for harm, facility-wide	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
Jan 23, 2020	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Jan 23, 2020	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jan 23, 2020	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Jan 23, 2020	D · Potential for harm, one-off	The facility did not make sure the resident's doctor reviewed their care and wrote, signed, and dated progress notes and orders at each required visit.
Jan 23, 2020	D · Potential for harm, one-off	The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD).
Jan 23, 2020	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jan 23, 2020	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Jan 23, 2020	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Jan 23, 2020	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2020	10	0	F
2024	2	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.11	3.45	3.95	bottom 35% in Ohio; bottom 18% in the U.S.
Registered Nurse hours	0.51	0.60	0.69	bottom 41% in Ohio; bottom 39% in the U.S.
Weekend total nurse staffing	2.95	3.07	3.50	top 49% in Ohio; bottom 28% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.25	0.42	0.48	bottom 19% in Ohio; bottom 22% in the U.S.
Total nursing staff turnover (%)	75.3	48.7	45.8	bottom 3% in Ohio; bottom 3% in the U.S.
RN turnover (%)	53.8	43.9	42.9	bottom 33% in Ohio; bottom 30% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.57, RN 0.58, weekend 3.38. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Fanego, Ana	Individual	Direct Ownership Interest	NOT APPLICABLE	07/09/2012
Francus, Andrew	Individual	Direct Ownership Interest	NOT APPLICABLE	07/09/2012
Francus, David	Individual	Direct Ownership Interest	NOT APPLICABLE	09/28/2014
Francus, Michael	Individual	Direct Ownership Interest	NOT APPLICABLE	07/09/2014
Francus, Rebecca	Individual	Direct Ownership Interest	NOT APPLICABLE	07/09/2014
Fanego, Ana	Individual	ADP of the SNF	NOT APPLICABLE	09/28/2014
Francus, Andrew	Individual	ADP of the SNF	NOT APPLICABLE	09/28/2014
Francus, David	Individual	ADP of the SNF	NOT APPLICABLE	09/28/2014
Francus, Michael	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2007
Francus, Michael	Individual	ADP of the SNF	NOT APPLICABLE	09/28/2014
Francus, Rebecca	Individual	ADP of the SNF	NOT APPLICABLE	09/28/2014
Hensley, Alicia	Individual	Operational/Managerial Control	NOT APPLICABLE	01/24/2019
Hensley, Alicia	Individual	ADP of the SNF	NOT APPLICABLE	01/24/2019
VRC Management, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2007

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"How often does each resident's doctor visit and review their care in person?"
"What mental health services do you offer on-site, and how do you care for residents with depression, anxiety, or a history of trauma?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Concord Ridge Health and Rehabilitation	2.1 mi	Mentor, OH	★★★★★	5/5
Heritage Healthcare of Painesville	3.1 mi	Painesville, OH	★★★☆☆	3/5
Homestead II	4.4 mi	Painesville, OH	★★★★★	4/5
Grand River Health & Rehab Center	4.5 mi	Painesville, OH	★★☆☆☆	2/5
Mentor Hills Post Acute	5.2 mi	Mentor, OH	★★★☆☆	3/5
Mentor Ridge Health and Rehabilitation	5.3 mi	Mentor, OH	★★★★★	5/5
Chardon Center	5.5 mi	Chardon, OH	★★★★☆	4/5
Kirtland Woods of Journey	6.4 mi	Kirtland, OH	★☆☆☆☆	1/5
Carecore at Mentor	7.2 mi	Mentor, OH	★☆☆☆☆	1/5
Mapleview Country Villa	7.3 mi	Chardon, OH	★★★★☆	3/5
Chardon Woods	8.7 mi	Chardon, OH	★★★☆☆	4/5
Willoughby Post Acute	8.8 mi	Willoughby, OH	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Concord →

Facility data as of CMS processing date 2026-08-01. CCN 366447.

The Care File

Visit checklist — Concord Village Skilled Nursing & Rehabilitation

10955 Capital Parkway, Concord, OH 44077 · 3309206472

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "How often does each resident's doctor visit and review their care in person?"
☐ "What mental health services do you offer on-site, and how do you care for residents with depression, anxiety, or a history of trauma?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 366447 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)