How to file a complaint about care →
No fines or payment denials in the published 3-year window.
10955 Capital Parkway, Concord, OH 44077 (opens Google Maps) · Lake County · (330) 920-6472· 72 certified beds · avg 64 residents/day · certified since Aug 17, 2016 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: VRC MANAGEMENT (5 facilities, chain avg rating 4.8★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 12 inspection findings. Open the full record below to read every finding.
The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint F-0695
The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint F-0695
The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. F-0881
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 22, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint · F-0695 |
| Jan 30, 2024 | E · Potential for more than minimal harm, pattern | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint · F-0695 |
| Jan 23, 2020 | F · Potential for more than minimal harm, widespread | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. · F-0881 |
| Jan 23, 2020 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Jan 23, 2020 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Jan 23, 2020 | D · Potential for more than minimal harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692 |
| Jan 23, 2020 | D · Potential for more than minimal harm, isolated | The facility did not make sure the resident's doctor reviewed their care and wrote, signed, and dated progress notes and orders at each required visit. · F-0711 |
| Jan 23, 2020 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD). · F-0742 |
| Jan 23, 2020 | D · Potential for more than minimal harm, isolated | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756 |
| Jan 23, 2020 | D · Potential for more than minimal harm, isolated | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758 |
| Jan 23, 2020 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Jan 23, 2020 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2020 | 10 | 0 | F |
| 2024 | 2 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Ohio avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.11 | 3.45 | 3.95 | bottom 35% in Ohio; bottom 18% in the U.S. |
| Registered Nurse hours | 0.51 | 0.60 | 0.69 | bottom 41% in Ohio; bottom 39% in the U.S. |
| Weekend total nurse staffing | 2.95 | 3.07 | 3.50 | top 49% in Ohio; bottom 28% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.25 | 0.42 | 0.48 | bottom 19% in Ohio; bottom 22% in the U.S. |
| Total nursing staff turnover (%) | 75.3 | 48.7 | 45.8 | bottom 3% in Ohio; bottom 3% in the U.S. |
| RN turnover (%) | 53.8 | 43.9 | 42.9 | bottom 33% in Ohio; bottom 30% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.57, RN 0.58, weekend 3.38.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.57 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 1/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Concord Village Skilled Nursing & Rehabilitation. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Fanego, Ana | Individual | Direct Ownership Interest | NOT APPLICABLE | 07/09/2012 |
| Francus, Andrew | Individual | Direct Ownership Interest | NOT APPLICABLE | 07/09/2012 |
| Francus, David | Individual | Direct Ownership Interest | NOT APPLICABLE | 09/28/2014 |
| Francus, Michael | Individual | Direct Ownership Interest | NOT APPLICABLE | 07/09/2014 |
| Francus, Rebecca | Individual | Direct Ownership Interest | NOT APPLICABLE | 07/09/2014 |
| Fanego, Ana | Individual | ADP of the SNF | NOT APPLICABLE | 09/28/2014 |
| Francus, Andrew | Individual | ADP of the SNF | NOT APPLICABLE | 09/28/2014 |
| Francus, David | Individual | ADP of the SNF | NOT APPLICABLE | 09/28/2014 |
| Francus, Michael | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2007 |
| Francus, Michael | Individual | ADP of the SNF | NOT APPLICABLE | 09/28/2014 |
| Francus, Rebecca | Individual | ADP of the SNF | NOT APPLICABLE | 09/28/2014 |
| Hensley, Alicia | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/24/2019 |
| Hensley, Alicia | Individual | ADP of the SNF | NOT APPLICABLE | 01/24/2019 |
| VRC Management, INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2007 |
All 14 owning or managing parties CMS has on file are shown — none excluded.
CMS lists this facility under the chain VRC Management — 5 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Concord Ridge Health and Rehabilitation | 2.1 mi | Mentor, OH | ★★★★★ | 5/5 | |
| Heritage Healthcare of Painesville | 3.1 mi | Painesville, OH | ★★★☆☆ | 3/5 | |
| Homestead II | 4.4 mi | Painesville, OH | ★★★★★ | 4/5 | |
| Grand River Health & Rehab Center | 4.5 mi | Painesville, OH | ★★☆☆☆ | 2/5 | |
| Mentor Hills Post Acute | 5.2 mi | Mentor, OH | ★★★☆☆ | 3/5 | |
| Mentor Ridge Health and Rehabilitation | 5.3 mi | Mentor, OH | ★★★★★ | 5/5 | |
| Chardon Center | 5.5 mi | Chardon, OH | ★★★★☆ | 4/5 | |
| Kirtland Woods of Journey | 6.4 mi | Kirtland, OH | ★☆☆☆☆ | 1/5 | |
| Carecore at Mentor | 7.2 mi | Mentor, OH | ★☆☆☆☆ | 1/5 | |
| Mapleview Country Villa | 7.3 mi | Chardon, OH | ★★★★☆ | 3/5 | |
| Chardon Woods | 8.7 mi | Chardon, OH | ★★★☆☆ | 4/5 | |
| Willoughby Post Acute | 8.8 mi | Willoughby, OH | ★★★★☆ | 3/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Lake, OH — 14 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 366447.
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