Heritage Healthcare of Painesville

Name: Heritage Healthcare of Painesville
Address: 70 NORMANDY DR, Painesville, OH, 44077, US
Telephone: 4403571311

70 Normandy Dr, Painesville, OH 44077 · Lake County · 78 certified beds · avg 60 residents/day · certified since Jun 7, 1988

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.64

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (24)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 18, 2024	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 18, 2024	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Sep 18, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Sep 18, 2024	C · Minimal risk, facility-wide	The facility hired someone with an official finding of abuse, neglect, exploitation, or theft against them. Facilities are not allowed to employ people with such findings.
Sep 18, 2024	C · Minimal risk, facility-wide	The facility did not observe each nurse aide's job performance or provide regular training as required.
Aug 2, 2023	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Aug 2, 2023	E · Potential for harm, repeated	The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · from a complaint
Nov 3, 2022	F · Potential for harm, facility-wide	The facility did not serve meals and snacks at times that fit residents' needs, preferences, and requests, or did not offer nourishing alternatives for residents who want to eat outside scheduled meal times.
Nov 3, 2022	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 3, 2022	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Nov 3, 2022	E · Potential for harm, repeated	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Nov 3, 2022	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Nov 3, 2022	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Nov 3, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Nov 3, 2022	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Nov 3, 2022	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Nov 3, 2022	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Nov 3, 2022	C · Minimal risk, facility-wide	The facility did not dispose of garbage and refuse properly.
Oct 9, 2019	F · Potential for harm, facility-wide	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Oct 9, 2019	F · Potential for harm, facility-wide	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Oct 9, 2019	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Oct 9, 2019	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Oct 9, 2019	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Oct 9, 2019	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (11 → 5).

Year	Citations	Worst severity that year
2019	6	F
2022	11	F
2023	2	E
2024	5	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.64	3.45	3.95	bottom 7% in Ohio; bottom 5% in the U.S.
Registered Nurse hours	0.66	0.60	0.69	top 30% in Ohio; top 40% in the U.S.
Weekend total nurse staffing	2.36	3.07	3.50	bottom 6% in Ohio; bottom 6% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.49	0.42	0.48	top 27% in Ohio; top 33% in the U.S.
Total nursing staff turnover (%)	70.5	48.7	45.8	bottom 6% in Ohio; bottom 5% in the U.S.
RN turnover (%)	66.7	43.9	42.9	bottom 18% in Ohio; bottom 15% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.05, RN 0.77, weekend 2.72. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
		Ownership Data Not Available

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you screen job applicants for past findings of abuse, neglect, or theft before hiring?"
"How often do you evaluate your nurse aides and what ongoing training do they receive?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How is pest control handled here, and when was the last treatment or inspection?"
"What happens if a resident is hungry between meals or misses a mealtime — what food options are available?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Grand River Health & Rehab Center	1.4 mi	Painesville, OH	★★☆☆☆	2/5
Concord Ridge Health and Rehabilitation	1.6 mi	Mentor, OH	★★★★★	5/5
Homestead II	2.1 mi	Painesville, OH	★★★★★	4/5
Concord Village Skilled Nursing & Rehabilitation	3.1 mi	Concord, OH	★★★★★	5/5
Carecore at Mentor	4.5 mi	Mentor, OH	★☆☆☆☆	1/5
Mentor Ridge Health and Rehabilitation	5.1 mi	Mentor, OH	★★★★★	5/5
Mentor Hills Post Acute	5.2 mi	Mentor, OH	★★★☆☆	3/5
Kirtland Woods of Journey	7.4 mi	Kirtland, OH	★☆☆☆☆	1/5
Chardon Center	8.6 mi	Chardon, OH	★★★★☆	4/5
Willoughby Post Acute	8.6 mi	Willoughby, OH	★★★★☆	3/5
Ohio Living Breckenridge Village	9.5 mi	Willoughby, OH	★★★★☆	4/5
Mapleview Country Villa	10.4 mi	Chardon, OH	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Painesville →

Facility data as of CMS processing date 2026-08-01. CCN 365713.

The Care File

Visit checklist — Heritage Healthcare of Painesville

70 Normandy Dr, Painesville, OH 44077 · 4403571311

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you screen job applicants for past findings of abuse, neglect, or theft before hiring?"
☐ "How often do you evaluate your nurse aides and what ongoing training do they receive?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How is pest control handled here, and when was the last treatment or inspection?"
☐ "What happens if a resident is hungry between meals or misses a mealtime — what food options are available?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 365713 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)