2021 S Alverno Rd, Manitowoc, WI 54220 (opens Google Maps) · Manitowoc County · (920) 683-4100· 150 certified beds · avg 105 residents/day · certified since Oct 1, 1989 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Immediate jeopardy, isolated · Sep 27, 2023 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (J): Immediate jeopardy to resident health or safety was cited. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Oct 25, 2023 (Deficient, Provider has date of correction)
Showing the latest 3 of 14 inspection findings. Open the full record below to read every finding.
The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. F-0692
The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. F-0693
The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint F-0842
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Oct 1, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692 |
| Oct 1, 2025 | D · Potential for more than minimal harm, isolated | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · F-0693 |
| Jul 7, 2025 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842 |
| Nov 26, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint · F-0690 |
| Nov 26, 2024 | D · Potential for more than minimal harm, isolated | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · from a complaint · F-0803 |
| Nov 26, 2024 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint · F-0880 |
| Jul 24, 2024 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Jul 24, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Jul 24, 2024 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Sep 27, 2023 | ▲ J · Immediate jeopardy, isolated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600 |
| Sep 27, 2023 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint · F-0580 |
| Sep 27, 2023 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| Sep 27, 2023 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610 |
| Sep 27, 2023 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842 |
Citations from standard inspections decreased between the last two inspection cycles (3 → 2).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 5 | 1 | J ▲ |
| 2024 | 6 | 0 | E |
| 2025 | 3 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
1 fine totaling $76,944.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Sep 27, 2023 | Fine | $76,944 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Wisconsin avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.38 | 4.29 | 3.95 | bottom 18% in Wisconsin; bottom 30% in the U.S. |
| Registered Nurse hours | 0.80 | 1.01 | 0.69 | bottom 32% in Wisconsin; top 28% in the U.S. |
| Weekend total nurse staffing | 2.95 | 3.84 | 3.50 | bottom 16% in Wisconsin; bottom 28% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.47 | 0.68 | 0.48 | bottom 28% in Wisconsin; top 36% in the U.S. |
| Total nursing staff turnover (%) | 41.5 | 46.9 | 45.8 | top 36% in Wisconsin; top 40% in the U.S. |
| RN turnover (%) | 47.8 | 39.7 | 42.9 | bottom 37% in Wisconsin; bottom 39% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.89, RN 0.91, weekend 3.39.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.89 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Complete Care at Manitowoc LLC. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Eef Capital LLC | Organization | 5% or Greater Direct Ownership Interest | 40% | 06/01/2018 |
| Schlaff, Benny | Individual | 5% or Greater Indirect Ownership Interest | 20% | 06/01/2018 |
| Schlaff, Nachum | Individual | 5% or Greater Indirect Ownership Interest | 20% | 06/01/2018 |
| Silverberg, Nisanel | Individual | 5% or Greater Indirect Ownership Interest | 11% | 06/01/2018 |
| SNJ Wisconsin LLC | Organization | 5% or Greater Direct Ownership Interest | 60% | 06/01/2018 |
| Christel, Brianna | Individual | ADP of the SNF | NOT APPLICABLE | 06/25/2021 |
| Culp, Karen | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/03/2020 |
| Culp, Karen | Individual | ADP of the SNF | NOT APPLICABLE | 02/03/2020 |
| Eef Capital LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2018 |
| Giriyappa, Pradeep | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2018 |
| Giriyappa, Pradeep | Individual | ADP of the SNF | NOT APPLICABLE | 03/31/2025 |
| Grindheim, Cynthia | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/27/2019 |
| Grindheim, Cynthia | Individual | ADP of the SNF | NOT APPLICABLE | 02/27/2019 |
| Hellman, Yosef | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/01/2018 |
| Hellman, Yosef | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2018 |
| Hellman, Yosef | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2018 |
| Manitowoc Property LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/31/2025 |
| Schlaff, Benny | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2018 |
| Schlaff, Nachum | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2018 |
| Silverberg, Nisanel | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2018 |
Showing 20 of 23 parties CMS has on file for this facility; 3 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain Complete Care — 85 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 84 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| River's Bend Health Services | 1.9 mi | Manitowoc, WI | ★★★☆☆ | 3/5 | |
| Shady Lane Nursing Care Center | 3.2 mi | Manitowoc, WI | ★★★★★ | 4/5 | |
| St Marys Home for the Aged | 3.3 mi | Manitowoc, WI | ★★★★★ | 4/5 | |
| North Ridge Health and Rehabilitation Center | 5.0 mi | Manitowoc, WI | ★★☆☆☆ | 2/5 | |
| Hamilton Health Services | 10.8 mi | Two Rivers, WI | ★★★★☆ | 4/5 | |
| Willowdale Health Services | 19.2 mi | New Holstein, WI | ★★★☆☆ | 4/5 | |
| Homestead Health Services | 19.5 mi | New Holstein, WI | ★★★☆☆ | 2/5 |
Facility data as of CMS processing date 2026-08-01. CCN 525441.
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