Willowdale Health Services

Name: Willowdale Health Services
Address: 1610 Hoover St, New Holstein, WI, 53061, US
Telephone: 9208985706

1610 Hoover St, New Holstein, WI 53061 · Calumet County · 49 certified beds · avg 26 residents/day · certified since Dec 11, 1987

Part of chain: NORTH SHORE HEALTHCARE (59 facilities, chain avg rating 2.7★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.96

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (19)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 11, 2026	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 11, 2026	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Feb 11, 2026	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Feb 11, 2026	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Feb 11, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 11, 2026	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Jan 22, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Oct 2, 2024	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Oct 2, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Oct 2, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Oct 2, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Oct 2, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Oct 2, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Oct 2, 2024	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Nov 8, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 8, 2023	E · Potential for harm, repeated	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Nov 8, 2023	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Nov 8, 2023	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Nov 8, 2023	D · Potential for harm, one-off	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 6).

Year	Citations	Worst severity that year
2023	5	F
2024	7	E
2025	1	D
2026	6	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Wisconsin avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.96	4.29	3.95	bottom 4% in Wisconsin; bottom 12% in the U.S.
Registered Nurse hours	0.93	1.01	0.69	bottom 50% in Wisconsin; top 19% in the U.S.
Weekend total nurse staffing	2.60	3.84	3.50	bottom 3% in Wisconsin; bottom 12% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.74	0.68	0.48	top 35% in Wisconsin; top 14% in the U.S.
Total nursing staff turnover (%)	40.0	46.9	45.8	top 30% in Wisconsin; top 36% in the U.S.
RN turnover (%)	44.4	39.7	42.9	bottom 41% in Wisconsin; bottom 45% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.47, RN 1.09, weekend 3.05. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: —/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Mills, David	Individual	5% or Greater Indirect Ownership Interest	20%	06/29/2017
NSHF Operations LLC	Organization	5% or Greater Direct Ownership Interest	100%	07/24/2017
Baumann, Troy	Individual	Corporate Director	NOT APPLICABLE	06/29/2017
Baumann, Troy	Individual	Operational/Managerial Control	NOT APPLICABLE	10/01/2017
Baumann, Troy	Individual	ADP of the SNF	NOT APPLICABLE	10/01/2017
Beine, Andrew	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2023
Beine, Andrew	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2023
Belongia, Christina	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2019
Belongia, Christina	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2019
Cibc Bank USA	Organization	5% or Greater Security Interest	NOT APPLICABLE	12/31/2024
Cibc Bank USA	Organization	Operational/Managerial Control	NOT APPLICABLE	12/31/2024
Cliftonlarsonallen LLP	Organization	Operational/Managerial Control	NOT APPLICABLE	02/01/2025
Cliftonlarsonallen LLP	Organization	ADP of the SNF	NOT APPLICABLE	05/12/2025
Continuum Therapy Partners LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/01/2025
Continuum Therapy Partners LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/12/2025
Gee, Darren	Individual	Operational/Managerial Control	NOT APPLICABLE	11/30/2021
Gee, Darren	Individual	ADP of the SNF	NOT APPLICABLE	11/30/2021
Greer, Lauren	Individual	Operational/Managerial Control	NOT APPLICABLE	11/29/2023
Greer, Lauren	Individual	ADP of the SNF	NOT APPLICABLE	11/29/2023
Hoehn, Jeffrey	Individual	Corporate Director	NOT APPLICABLE	06/29/2017

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Homestead Health Services	0.7 mi	New Holstein, WI	★★★☆☆	2/5
Rocky Knoll Health Care	11.2 mi	Plymouth, WI	★★★☆☆	3/5
Plymouth Health Services	14.9 mi	Plymouth, WI	★☆☆☆☆	2/5
Sheboygan Senior Community INC	18.6 mi	Sheboygan, WI	★☆☆☆☆	2/5
Complete Care at Manitowoc LLC	19.2 mi	Manitowoc, WI	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in New Holstein →

Facility data as of CMS processing date 2026-08-01. CCN 525411.

The Care File

Visit checklist — Willowdale Health Services

1610 Hoover St, New Holstein, WI 53061 · 9208985706

Health inspection rating 4/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 525411 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)