Complete Care at Dawnview LLC

Name: Complete Care at Dawnview LLC
Address: 1 DIANE DRIVE, Fort Ashby, WV, 26719, US
Telephone: 3042983602

1 Diane Drive, Fort Ashby, WV 26719 · Mineral County · 66 certified beds · avg 62 residents/day · certified since Jun 15, 1998

Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)

3/5

Health inspection rating (on-site)

Serious findings on record

$42,982

Fines, last 3 years

3.53

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · Apr 10, 2024 · F-0600 · triggered by a complaint

The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: Jun 14, 2024 (Deficient, Provider has date of correction)

▲ Immediate jeopardy, one-off · Apr 10, 2024 · F-0609 · triggered by a complaint

The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.

Why it matters: When incidents aren't reported promptly, abusers may continue harming residents and outside authorities can't step in.

Corrected: Jun 14, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (35)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 15, 2026	E · Potential for harm, repeated	The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman.
Apr 15, 2026	E · Potential for harm, repeated	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Apr 15, 2026	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 15, 2026	E · Potential for harm, repeated	The facility did not have enough support staff to safely and effectively run its food and nutrition service.
Apr 15, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 15, 2026	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Apr 15, 2026	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Apr 15, 2026	D · Potential for harm, one-off	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Apr 15, 2026	D · Potential for harm, one-off	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Nov 6, 2024	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Nov 6, 2024	E · Potential for harm, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Nov 6, 2024	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Nov 6, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 6, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Nov 6, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Nov 6, 2024	D · Potential for harm, one-off	The facility did not provide the social services residents need — such as counseling, help with adjustment, or connecting to outside resources — to achieve the best possible quality of life.
Nov 6, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Apr 10, 2024	▲ J · Immediate jeopardy, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Apr 10, 2024	▲ J · Immediate jeopardy, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Apr 10, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Jan 10, 2023	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Jan 10, 2023	E · Potential for harm, repeated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Jan 10, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 10, 2023	E · Potential for harm, repeated	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Jan 10, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jan 10, 2023	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Jan 10, 2023	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Jan 10, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jan 10, 2023	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Jan 10, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jan 10, 2023	D · Potential for harm, one-off	The facility did not provide the right treatment and services for residents with dementia or signs of dementia. Dementia care requires specific approaches, training, and patience.
Jan 10, 2023	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jan 10, 2023	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Jan 10, 2023	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Jan 10, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (8 → 9).

Year	Citations	Serious (G–L)	Worst severity that year
2023	15	0	E
2024	11	2	J ▲
2026	9	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $42,982.

Date	Type	Amount / length
Apr 10, 2024	Fine	$42,982

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	West Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.53	3.55	3.95	top 39% in West Virginia; bottom 38% in the U.S.
Registered Nurse hours	0.67	0.70	0.69	top 40% in West Virginia; top 39% in the U.S.
Weekend total nurse staffing	3.09	3.07	3.50	top 36% in West Virginia; bottom 36% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.37	0.40	0.48	top 42% in West Virginia; bottom 46% in the U.S.
Total nursing staff turnover (%)	56.2	44.1	45.8	bottom 16% in West Virginia; bottom 23% in the U.S.
RN turnover (%)	68.8	42.4	42.9	bottom 12% in West Virginia; bottom 12% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.81, RN 0.72, weekend 3.33. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Individual

Owner / manager	Type	Role	Stake	Since
PC Wta Opco Holdco LLC	Organization	5% or Greater Indirect Ownership Interest	—	06/01/2021
PC WV Opcos LLC	Organization	5% or Greater Direct Ownership Interest	100%	06/01/2021
SMS 2021 Trust	Organization	5% or Greater Indirect Ownership Interest	—	06/01/2021
Stein, Shalom	Individual	Indirect Ownership Interest	NOT APPLICABLE	06/01/2021
Aurora Guardian Holdco II Co-Borrower, LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/30/2021
Aurora Guardian Holdco II Mezz Borrower, LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/30/2021
Aurora Guardian Holdco II, LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/30/2021
Aurora Guardian II Realty, LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/30/2021
Aurora Guardian Partners II LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/30/2021
Cox, Vickie	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2021
Crawford, Mary	Individual	ADP of the SNF	NOT APPLICABLE	02/24/2025
Dawnview Center Realty, LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/30/2021
J & R Family Investments, LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/30/2021
L Friedman 2018 Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	07/30/2021
L Friedman Family Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/30/2021
Landau Family Investment Trust	Organization	ADP of the SNF	NOT APPLICABLE	07/30/2021
M Friedman 2018 Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	07/30/2021
Mansfield, Melissa	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2021
Mansfield, Melissa	Individual	ADP of the SNF	NOT APPLICABLE	06/01/2021
PC Wta Acquisition LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/01/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"Where do you post your latest state inspection results and the ombudsman's contact information?"
"How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How is your kitchen staffed, and have meals ever been delayed because of staffing?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Cumberland Healthcare Center	9.5 mi	Cumberland, MD	★★☆☆☆	2/5
Devlin Manor Nursing and Rehabilitation Center	9.7 mi	Cumberland, MD	★★★☆☆	3/5
Lions Rehab Center	10.0 mi	Cumberland, MD	★★☆☆☆	2/5
Allegany Health Nursing and Rehab	10.8 mi	Cumberland, MD	★★★★☆	4/5
Egle Nursing Home	11.4 mi	Lonaconing, MD	★☆☆☆☆	3/5
Frostburg Rehab Center	11.6 mi	Frostburg, MD	★☆☆☆☆	1/5
Keyser Healthcare Center	12.9 mi	Keyser, WV	★★☆☆☆	2/5
Hampshire Center	13.0 mi	Romney, WV	★★★☆☆	3/5
Hampshire Memorial Hospital	13.0 mi	Romney, WV	★★★★☆	3/5
Mountain City Rehab Center	13.1 mi	Frostburg, MD	★☆☆☆☆	1/5	abuse

Compare this facility with the 3 closest →

All facilities in Fort Ashby →

Facility data as of CMS processing date 2026-08-01. CCN 515163.

The Care File

Visit checklist — Complete Care at Dawnview LLC

1 Diane Drive, Fort Ashby, WV 26719 · 3042983602

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $42,982

Most serious findings on record:

▲ Apr 10, 2024 (F-0600, Immediate jeopardy, one-off): The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
▲ Apr 10, 2024 (F-0609, Immediate jeopardy, one-off): The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "Where do you post your latest state inspection results and the ombudsman's contact information?"
☐ "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How is your kitchen staffed, and have meals ever been delayed because of staffing?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 515163 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)