St Marys Home for the Aged
1635 S 21st Street, Manitowoc, WI 54220 · Manitowoc County · 84 certified beds · avg 44 residents/day · certified since Dec 1, 1996
Part of chain: FELICIAN SERVICES (3 facilities, chain avg rating 3.7★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (12)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Dec 3, 2025 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint |
| Dec 3, 2025 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Dec 3, 2025 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · from a complaint |
| Dec 3, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Dec 3, 2025 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Dec 3, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Apr 30, 2025 | D · Potential for harm, one-off | The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way. · from a complaint |
| Aug 14, 2024 | D · Potential for harm, one-off | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. |
| Jun 22, 2023 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jun 22, 2023 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jun 22, 2023 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Jun 22, 2023 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (1 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 4 | 0 | F |
| 2024 | 1 | 0 | D |
| 2025 | 7 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Wisconsin avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.74 | 4.29 | 3.95 | top 28% in Wisconsin; top 18% in the U.S. |
| Registered Nurse hours | 1.05 | 1.01 | 0.69 | top 39% in Wisconsin; top 14% in the U.S. |
| Weekend total nurse staffing | 4.29 | 3.84 | 3.50 | top 28% in Wisconsin; top 16% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.72 | 0.68 | 0.48 | top 38% in Wisconsin; top 15% in the U.S. |
| Total nursing staff turnover (%) | 51.5 | 46.9 | 45.8 | bottom 35% in Wisconsin; bottom 33% in the U.S. |
| RN turnover (%) | 16.7 | 39.7 | 42.9 | top 13% in Wisconsin; top 9% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.09, RN 1.13, weekend 4.60. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5
Who owns this facility
Non profit - Church related
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Felician Services INC | Organization | 5% or Greater Direct Ownership Interest | 100% | 11/09/2009 |
| Bruckschen, Megan | Individual | W-2 Managing Employee | NOT APPLICABLE | 11/14/2022 |
| Bruckschen, Megan | Individual | Corporate Director | NOT APPLICABLE | 11/14/2022 |
| Corbeil, Lindsey | Individual | W-2 Managing Employee | NOT APPLICABLE | 08/13/2021 |
| Corbeil, Lindsey | Individual | Corporate Director | NOT APPLICABLE | 08/13/2021 |
| Denor, Jeremy | Individual | W-2 Managing Employee | NOT APPLICABLE | 08/16/2021 |
| Denor, Jeremy | Individual | Corporate Director | NOT APPLICABLE | 08/16/2021 |
| Donlon, Marcia | Individual | Corporate Director | NOT APPLICABLE | 06/01/2021 |
| Etheridge, Michael | Individual | Corporate Director | NOT APPLICABLE | 06/01/2016 |
| Felician Services INC | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 06/30/2012 |
| Goetz, Cameron | Individual | Corporate Director | NOT APPLICABLE | 12/01/2019 |
| Hillmer, Michael | Individual | W-2 Managing Employee | NOT APPLICABLE | 03/06/2017 |
| Hillmer, Michael | Individual | Corporate Director | NOT APPLICABLE | 03/06/2017 |
| Jacobi, Roselle | Individual | W-2 Managing Employee | NOT APPLICABLE | 01/09/2023 |
| Jacobi, Roselle | Individual | Corporate Director | NOT APPLICABLE | 01/09/2023 |
| Maurer, Mary | Individual | Corporate Director | NOT APPLICABLE | 08/01/2013 |
| Miller, Michael | Individual | W-2 Managing Employee | NOT APPLICABLE | 11/13/2018 |
| Miller, Michael | Individual | Corporate Director | NOT APPLICABLE | 11/13/2018 |
| Otten, Shannon | Individual | W-2 Managing Employee | NOT APPLICABLE | 02/06/2023 |
| Otten, Shannon | Individual | Corporate Director | NOT APPLICABLE | 02/06/2023 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
- "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Shady Lane Nursing Care Center | 0.4 mi | Manitowoc, WI | ★★★★★ | 4/5 | |
| River's Bend Health Services | 1.7 mi | Manitowoc, WI | ★★★☆☆ | 3/5 | |
| North Ridge Health and Rehabilitation Center | 2.6 mi | Manitowoc, WI | ★★☆☆☆ | 2/5 | |
| Complete Care at Manitowoc LLC | 3.3 mi | Manitowoc, WI | ★★★★☆ | 4/5 | |
| Hamilton Health Services | 8.0 mi | Two Rivers, WI | ★★★★☆ | 4/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 525609.