Complete Care at Glendale

Name: Complete Care at Glendale
Address: 4 HAZEL AVE, Naugatuck, CT, 06770, US
Telephone: 2037231456

4 Hazel Ave, Naugatuck, CT 06770 · Naugatuck Vly County · 120 certified beds · avg 111 residents/day · certified since Jun 10, 1975

Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.18

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · Jan 4, 2024 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: Dec 12, 2023 (Past Non-Compliance)

All citations in the current public record (31)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 3, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Jan 14, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 14, 2026	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Jan 14, 2026	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jan 14, 2026	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Jan 14, 2026	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Jan 14, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jan 14, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Jan 14, 2026	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jan 14, 2026	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Jan 14, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 14, 2026	D · Potential for harm, one-off	The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests.
May 15, 2025	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
May 15, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Jan 26, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 26, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Jan 26, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Jan 26, 2024	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Jan 26, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 26, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Jan 26, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jan 26, 2024	D · Potential for harm, one-off	The facility did not make sure the resident's doctor reviewed their care and wrote, signed, and dated progress notes and orders at each required visit.
Jan 26, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jan 26, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jan 26, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 4, 2024	▲ J · Immediate jeopardy, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Aug 31, 2021	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 31, 2021	E · Potential for harm, repeated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Aug 31, 2021	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 31, 2021	E · Potential for harm, repeated	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Aug 31, 2021	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (11 → 11).

Year	Citations	Serious (G–L)	Worst severity that year
2021	5	0	F
2024	12	1	J ▲
2025	2	0	D
2026	12	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Connecticut avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.18	3.80	3.95	bottom 13% in Connecticut; bottom 20% in the U.S.
Registered Nurse hours	0.56	0.70	0.69	bottom 41% in Connecticut; bottom 46% in the U.S.
Weekend total nurse staffing	2.86	3.43	3.50	bottom 12% in Connecticut; bottom 24% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.31	0.46	0.48	bottom 35% in Connecticut; bottom 34% in the U.S.
Total nursing staff turnover (%)	35.7	37.4	45.8	top 49% in Connecticut; top 26% in the U.S.
RN turnover (%)	30.0	38.6	42.9	top 33% in Connecticut; top 29% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.50, RN 0.61, weekend 3.15. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
PC Ct Opcos LLC	Organization	5% or Greater Direct Ownership Interest	100%	09/01/2021
PC Wta Opco Holdco LLC	Organization	5% or Greater Indirect Ownership Interest	—	09/01/2021
SMS 2021 Trust	Organization	5% or Greater Indirect Ownership Interest	—	09/01/2021
Stein, Shalom	Individual	Indirect Ownership Interest	NOT APPLICABLE	09/01/2021
Aurora Guardian Ct Co-Borrower LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2021
Aurora Guardian Ct Holdco, LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2021
Aurora Guardian Ct Mezz Borrower LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2021
Aurora Guardian Ct Realty, LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2021
Aurora Guardian Partners Ct LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2021
Glendale Center Realty, LLC (complete Care at Glendale)	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2021
Hoch, Robert	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2021
Hoch, Robert	Individual	ADP of the SNF	NOT APPLICABLE	09/01/2021
J & R Family Investments, LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2021
Koliani, Leonard	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2021
Koliani, Leonard	Individual	ADP of the SNF	NOT APPLICABLE	09/01/2021
L Friedman 2018 Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2021
L Friedman Family Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2021
Lagana, Kristin	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2021
Lagana, Kristin	Individual	ADP of the SNF	NOT APPLICABLE	09/01/2021
Landau Family Investment Trust	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Beacon Brook Center for Health & Rehabilitation	0.2 mi	Naugatuck, CT	★★☆☆☆	2/5
Shady Knoll Center for Health & Rehabilitation	4.9 mi	Seymour, CT	★★☆☆☆	2/5
Cheshire House Health Care Facility & Rehab Center	5.9 mi	Waterbury, CT	★★☆☆☆	2/5
Complete Care at Middlebury	6.3 mi	Middlebury, CT	★★★★★	5/5
Elim Park Baptist Home, INC	6.9 mi	Cheshire, CT	★★★★★	4/5
Waterbury Center for Nursing & Rehabilitation LLC	7.8 mi	Waterbury, CT	★★★★★	4/5
Civita Care Center at Cheshire	7.8 mi	Cheshire, CT	★★☆☆☆	2/5	abuse
Hamden Rehabilitation & Healthcare Center	8.0 mi	Hamden, CT	★★★☆☆	4/5
Apple Rehab Watertown	8.1 mi	Watertown, CT	★★★★☆	4/5
Autumn Lake Healthcare at Bucks Hill	8.5 mi	Waterbury, CT	★★★★☆	3/5
Whitney Rehabilitation Care Center	8.7 mi	Hamden, CT	★★★☆☆	3/5
Arden Care Center	8.8 mi	Hamden, CT	★☆☆☆☆	1/5	abuseSFF

Compare this facility with the 3 closest →

All facilities in Naugatuck →

Facility data as of CMS processing date 2026-08-01. CCN 075240.

The Care File

Visit checklist — Complete Care at Glendale

4 Hazel Ave, Naugatuck, CT 06770 · 2037231456

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Most serious findings on record:

▲ Jan 4, 2024 (F-0689, Immediate jeopardy, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 075240 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)