Complete Care at Fox Hill

Name: Complete Care at Fox Hill
Address: 1253 HARTFORD TPKE, Vernon, CT, 06066, US
Telephone: 8608750771

1253 Hartford Tpke, Vernon, CT 06066 · Capitol County · 120 certified beds · avg 110 residents/day · certified since Apr 20, 1967

Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)

2/5

Health inspection rating (on-site)

Serious findings on record

$16,801

Fines, last 3 years

3.13

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · Feb 29, 2024 · F-0678 · triggered by a complaint

The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes.

Why it matters: In a cardiac or breathing emergency, failure to start CPR promptly can be the difference between life and death.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: Feb 29, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (40)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 3, 2026	E · Potential for harm, repeated	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Mar 3, 2026	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Mar 3, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Mar 3, 2026	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Mar 3, 2026	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Mar 3, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Mar 3, 2026	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Mar 3, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 3, 2026	D · Potential for harm, one-off	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
Mar 3, 2026	B · Minimal risk, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Mar 3, 2026	B · Minimal risk, repeated	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Nov 26, 2025	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint
Apr 29, 2025	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Apr 29, 2025	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint
Mar 4, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
May 22, 2024	E · Potential for harm, repeated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
May 22, 2024	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
May 22, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 22, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 22, 2024	E · Potential for harm, repeated	The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status.
May 22, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
May 22, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
May 22, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
May 22, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
May 22, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
May 22, 2024	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
May 22, 2024	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
May 22, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 22, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
May 22, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
May 22, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
May 22, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 22, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
May 22, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Apr 26, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Feb 29, 2024	▲ J · Immediate jeopardy, one-off	The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes. · from a complaint
Feb 1, 2024	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Nov 19, 2021	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Nov 19, 2021	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 19, 2021	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (19 → 11).

Year	Citations	Serious (G–L)	Worst severity that year
2021	3	0	D
2024	22	1	J ▲
2025	4	0	E
2026	11	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $16,801.

Date	Type	Amount / length
Feb 29, 2024	Fine	$16,801

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Connecticut avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.13	3.80	3.95	bottom 11% in Connecticut; bottom 18% in the U.S.
Registered Nurse hours	0.42	0.70	0.69	bottom 15% in Connecticut; bottom 25% in the U.S.
Weekend total nurse staffing	2.86	3.43	3.50	bottom 11% in Connecticut; bottom 24% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.29	0.46	0.48	bottom 31% in Connecticut; bottom 31% in the U.S.
Total nursing staff turnover (%)	37.4	37.4	45.8	bottom 48% in Connecticut; top 30% in the U.S.
RN turnover (%)	57.1	38.6	42.9	bottom 16% in Connecticut; bottom 26% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.49, RN 0.47, weekend 3.19. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Des Capital LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	11/15/2022
JRK Investments LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	11/15/2022
Klugman, Jacob	Individual	Indirect Ownership Interest	NOT APPLICABLE	11/15/2022
PC Gen Ct Opco Holdco LLC	Organization	5% or Greater Direct Ownership Interest	100%	11/15/2022
PC Gen Ct Opco Topco LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
PC Gen Ct Topco LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
SMS 2021 Trust	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Stein, Shalom	Individual	Indirect Ownership Interest	NOT APPLICABLE	11/15/2022
Sternbuch, Daniel	Individual	Indirect Ownership Interest	NOT APPLICABLE	11/15/2022
Cary, Donna	Individual	ADP of the SNF	NOT APPLICABLE	11/15/2022
Des Capital LLC	Organization	ADP of the SNF	NOT APPLICABLE	11/15/2022
Fox Hill Propco LLC	Organization	ADP of the SNF	NOT APPLICABLE	11/15/2022
Gallagher, James	Individual	Operational/Managerial Control	NOT APPLICABLE	11/15/2022
Gallagher, James	Individual	ADP of the SNF	NOT APPLICABLE	11/15/2022
Hilliard, Jeff	Individual	Operational/Managerial Control	NOT APPLICABLE	11/15/2022
Hilliard, Jeff	Individual	ADP of the SNF	NOT APPLICABLE	11/15/2022
Hoch, Robert	Individual	Operational/Managerial Control	NOT APPLICABLE	11/15/2022
Hoch, Robert	Individual	ADP of the SNF	NOT APPLICABLE	11/15/2022
JRK Investments LLC	Organization	ADP of the SNF	NOT APPLICABLE	11/15/2022
Klugman, Jacob	Individual	ADP of the SNF	NOT APPLICABLE	11/15/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Are staff on every shift trained and certified in CPR, and how do they know each resident's resuscitation wishes?"
"Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
"How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Woodlake at Tolland	1.4 mi	Tolland, CT	★★★☆☆	3/5
Vernon Rehabilitation and Healthcare Center	2.3 mi	Vernon, CT	★★★★★	5/5
Evergreen Center for Health & Rehabilitation	8.5 mi	Stafford Springs, CT	★★★☆☆	2/5
Manchester Rehabilitation and Healthcare Center	8.6 mi	Manchester, CT	★★★★★	4/5
Westside Care Center	8.9 mi	Manchester, CT	★★☆☆☆	2/5	abuse
Touchpoints at Manchester	8.9 mi	Manchester, CT	★★★★☆	4/5
Fresh River Healthcare	10.0 mi	East Windsor, CT	★★★★☆	4/5
Mansfield Center for Nursing and Rehabilitation	10.5 mi	Storrs Mansfield, CT	★★☆☆☆	2/5
Touchpoints at Chestnut	10.5 mi	East Windsor, CT	★★★☆☆	3/5
Bickford Health Care Center	11.0 mi	Windsor Locks, CT	★☆☆☆☆	1/5	abuseSFF
St Joseph's Residence	11.3 mi	Enfield, CT	★★★★★	5/5
Autumn Lake Healthcare at Windsor	11.6 mi	Windsor, CT	★☆☆☆☆	1/5	abuse

Compare this facility with the 3 closest →

All facilities in Vernon →

Facility data as of CMS processing date 2026-08-01. CCN 075183.

The Care File

Visit checklist — Complete Care at Fox Hill

1253 Hartford Tpke, Vernon, CT 06066 · 8608750771

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $16,801

Most serious findings on record:

▲ Feb 29, 2024 (F-0678, Immediate jeopardy, one-off): The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes.

Questions for the administrator:

☐ "Are staff on every shift trained and certified in CPR, and how do they know each resident's resuscitation wishes?"
☐ "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
☐ "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 075183 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)