Complete Care at Manitowoc LLC
2021 S Alverno Rd, Manitowoc, WI 54220 · Manitowoc County · 150 certified beds · avg 105 residents/day · certified since Oct 1, 1989
Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Sep 27, 2023 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Oct 25, 2023 (Deficient, Provider has date of correction)
All citations in the current public record (14)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Oct 1, 2025 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Oct 1, 2025 | D · Potential for harm, one-off | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. |
| Jul 7, 2025 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint |
| Nov 26, 2024 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint |
| Nov 26, 2024 | D · Potential for harm, one-off | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · from a complaint |
| Nov 26, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint |
| Jul 24, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jul 24, 2024 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Jul 24, 2024 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Sep 27, 2023 | ▲ J · Immediate jeopardy, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Sep 27, 2023 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint |
| Sep 27, 2023 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Sep 27, 2023 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Sep 27, 2023 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (3 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 5 | 1 | J ▲ |
| 2024 | 6 | 0 | E |
| 2025 | 3 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $76,944.
| Date | Type | Amount / length |
|---|---|---|
| Sep 27, 2023 | Fine | $76,944 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Wisconsin avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.38 | 4.29 | 3.95 | bottom 18% in Wisconsin; bottom 30% in the U.S. |
| Registered Nurse hours | 0.80 | 1.01 | 0.69 | bottom 32% in Wisconsin; top 28% in the U.S. |
| Weekend total nurse staffing | 2.95 | 3.84 | 3.50 | bottom 16% in Wisconsin; bottom 28% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.47 | 0.68 | 0.48 | bottom 28% in Wisconsin; top 36% in the U.S. |
| Total nursing staff turnover (%) | 41.5 | 46.9 | 45.8 | top 36% in Wisconsin; top 40% in the U.S. |
| RN turnover (%) | 47.8 | 39.7 | 42.9 | bottom 37% in Wisconsin; bottom 39% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.89, RN 0.91, weekend 3.39. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Eef Capital LLC | Organization | 5% or Greater Direct Ownership Interest | 40% | 06/01/2018 |
| Schlaff, Benny | Individual | 5% or Greater Indirect Ownership Interest | 20% | 06/01/2018 |
| Schlaff, Nachum | Individual | 5% or Greater Indirect Ownership Interest | 20% | 06/01/2018 |
| Silverberg, Nisanel | Individual | 5% or Greater Indirect Ownership Interest | 11% | 06/01/2018 |
| SNJ Wisconsin LLC | Organization | 5% or Greater Direct Ownership Interest | 60% | 06/01/2018 |
| Christel, Brianna | Individual | ADP of the SNF | NOT APPLICABLE | 06/25/2021 |
| Culp, Karen | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/03/2020 |
| Culp, Karen | Individual | ADP of the SNF | NOT APPLICABLE | 02/03/2020 |
| Eef Capital LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2018 |
| Giriyappa, Pradeep | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2018 |
| Giriyappa, Pradeep | Individual | ADP of the SNF | NOT APPLICABLE | 03/31/2025 |
| Grindheim, Cynthia | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/27/2019 |
| Grindheim, Cynthia | Individual | ADP of the SNF | NOT APPLICABLE | 02/27/2019 |
| Hellman, Yosef | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/01/2018 |
| Hellman, Yosef | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2018 |
| Hellman, Yosef | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2018 |
| Manitowoc Property LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/31/2025 |
| Schlaff, Benny | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2018 |
| Schlaff, Nachum | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2018 |
| Silverberg, Nisanel | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2018 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
- "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| River's Bend Health Services | 1.9 mi | Manitowoc, WI | ★★★☆☆ | 3/5 | |
| Shady Lane Nursing Care Center | 3.2 mi | Manitowoc, WI | ★★★★★ | 4/5 | |
| St Marys Home for the Aged | 3.3 mi | Manitowoc, WI | ★★★★★ | 4/5 | |
| North Ridge Health and Rehabilitation Center | 5.0 mi | Manitowoc, WI | ★★☆☆☆ | 2/5 | |
| Hamilton Health Services | 10.8 mi | Two Rivers, WI | ★★★★☆ | 4/5 | |
| Willowdale Health Services | 19.2 mi | New Holstein, WI | ★★★☆☆ | 4/5 | |
| Homestead Health Services | 19.5 mi | New Holstein, WI | ★★★☆☆ | 2/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 525441.