Complete Care at Germantown

Name: Complete Care at Germantown
Address: W173 N10915 Bernies Way, Germantown, WI, 53022, US
Telephone: 2625093300

W173 N10915 Bernies Way, Germantown, WI 53022 · Washington County · 121 certified beds · avg 53 residents/day · certified since Oct 14, 1999

Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.46

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (18)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 5, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 5, 2025	D · Potential for harm, one-off	The facility did not allow a resident's chosen representative — often a family member or someone with power of attorney — to exercise the resident's rights on their behalf. When a resident can't speak for themselves, their representative steps into that role.
Mar 5, 2025	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Mar 5, 2025	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Jan 30, 2025	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Jul 17, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Jul 17, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
May 8, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
May 8, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Jan 24, 2024	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jan 24, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint
Jan 24, 2024	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Nov 7, 2023	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint
Nov 7, 2023	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Oct 25, 2023	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Oct 25, 2023	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint
Oct 25, 2023	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Oct 25, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint

Inspection trend by year

Year	Citations	Worst severity that year
2023	6	D
2024	7	E
2025	5	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Wisconsin avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.46	4.29	3.95	bottom 22% in Wisconsin; bottom 35% in the U.S.
Registered Nurse hours	0.83	1.01	0.69	bottom 36% in Wisconsin; top 25% in the U.S.
Weekend total nurse staffing	3.01	3.84	3.50	bottom 19% in Wisconsin; bottom 32% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.62	0.68	0.48	bottom 49% in Wisconsin; top 22% in the U.S.
Total nursing staff turnover (%)	57.1	46.9	45.8	bottom 24% in Wisconsin; bottom 21% in the U.S.
RN turnover (%)	60.0	39.7	42.9	bottom 20% in Wisconsin; bottom 22% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.75, RN 0.89, weekend 3.26. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
PC Swi Holdco LLC	Organization	5% or Greater Direct Ownership Interest	100%	06/01/2022
PC Swi Topco LLC	Organization	5% or Greater Indirect Ownership Interest	—	06/01/2022
SMS 2021 Trust	Organization	5% or Greater Indirect Ownership Interest	—	06/01/2022
Stein, Shalom	Individual	Indirect Ownership Interest	NOT APPLICABLE	06/01/2022
Bielinski, Renee	Individual	Operational/Managerial Control	NOT APPLICABLE	07/11/2022
Bielinski, Renee	Individual	ADP of the SNF	NOT APPLICABLE	07/11/2022
Des Capital LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/01/2022
Hale, Cassandra	Individual	Operational/Managerial Control	NOT APPLICABLE	01/22/2024
Hale, Cassandra	Individual	ADP of the SNF	NOT APPLICABLE	01/22/2024
Hellman, Yosef	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2022
Hellman, Yosef	Individual	ADP of the SNF	NOT APPLICABLE	06/01/2022
JRK Investments LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/01/2022
Klugman, Jacob	Individual	ADP of the SNF	NOT APPLICABLE	06/01/2022
Peace Capital Holdings II LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/01/2022
Sidhu, Sarfraz	Individual	Operational/Managerial Control	NOT APPLICABLE	05/15/2023
Sidhu, Sarfraz	Individual	ADP of the SNF	NOT APPLICABLE	05/15/2023
SMS 2021 Trust	Organization	ADP of the SNF	NOT APPLICABLE	06/01/2022
Spitzer, Michael	Individual	Operational/Managerial Control	NOT APPLICABLE	03/26/2025
Spitzer, Michael	Individual	ADP of the SNF	NOT APPLICABLE	03/25/2025
Stein, Shalom	Individual	Managing Control - Governing Body	NOT APPLICABLE	06/01/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you involve a resident's representative in care decisions, and how quickly are they consulted?"
"If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
"How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Menomonee Falls Health Services	5.6 mi	Menomonee Falls, WI	★★☆☆☆	2/5
Lindengrove Menomonee Falls	5.6 mi	Menomonee Falls, WI	★☆☆☆☆	1/5
Avina of Milwaukee	7.5 mi	Milwaukee, WI	★☆☆☆☆	1/5	abuse
Lasata Care Center	8.0 mi	Cedarburg, WI	★★★★★	4/5
Cedarburg Health Services	8.0 mi	Cedarburg, WI	★★★☆☆	4/5
Amethyst Health of Brown Deer	8.0 mi	Milwaukee, WI	★☆☆☆☆	1/5	SFF
Bradley Estates Nursing and Rehab LLC	8.7 mi	Milwaukee, WI	★☆☆☆☆	1/5	abuseSFF
Pavilion at Glacier Valley	8.7 mi	Slinger, WI	★★☆☆☆	2/5
Newcastle Place	9.8 mi	Mequon, WI	★★★☆☆	2/5
Luther Manor	10.3 mi	Milwaukee, WI	★☆☆☆☆	1/5
Congregational Home, INC.	10.8 mi	Brookfield, WI	★★★★☆	3/5
Franciscan Woods	11.3 mi	Brookfield, WI	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Germantown →

Facility data as of CMS processing date 2026-08-01. CCN 525653.

The Care File

Visit checklist — Complete Care at Germantown

W173 N10915 Bernies Way, Germantown, WI 53022 · 2625093300

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you involve a resident's representative in care decisions, and how quickly are they consulted?"
☐ "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
☐ "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 525653 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)