Phoebe Allentown Health Care Center
1925 Turner Street, Allentown, PA 18104 · Lehigh County · 343 certified beds · avg 240 residents/day · certified since Jan 1, 1967
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, repeated · Aug 19, 2025 · F-0880 · triggered by a complaint
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Why it matters: Weak infection control lets illnesses like flu, COVID-19, and drug-resistant infections spread quickly among vulnerable residents.
Severity (K): A life-threatening or extremely dangerous situation affected several residents. Among the most serious findings an inspection can produce.
Corrected: Sep 30, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (19)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 12, 2026 | D · Potential for harm, one-off | The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. |
| Jun 12, 2026 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Jun 12, 2026 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jun 12, 2026 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Jun 12, 2026 | D · Potential for harm, one-off | The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them. |
| Jun 12, 2026 | D · Potential for harm, one-off | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. |
| Jun 12, 2026 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 19, 2025 | ▲ K · Immediate jeopardy, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint |
| Jul 17, 2025 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Jul 17, 2025 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. |
| Jul 17, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| May 12, 2025 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint |
| Apr 24, 2025 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Aug 8, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 8, 2024 | D · Potential for harm, one-off | The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. |
| Aug 8, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Aug 8, 2024 | D · Potential for harm, one-off | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. |
| Aug 8, 2024 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Aug 8, 2024 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (3 → 7).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 6 | 0 | F |
| 2025 | 6 | 1 | K ▲ |
| 2026 | 7 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $11,087.
| Date | Type | Amount / length |
|---|---|---|
| Jul 17, 2025 | Fine | $11,087 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Pennsylvania avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.98 | 3.94 | 3.95 | top 38% in Pennsylvania; top 40% in the U.S. |
| Registered Nurse hours | 0.45 | 0.80 | 0.69 | bottom 17% in Pennsylvania; bottom 30% in the U.S. |
| Weekend total nurse staffing | 3.67 | 3.58 | 3.50 | top 36% in Pennsylvania; top 35% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.22 | 0.56 | 0.48 | bottom 5% in Pennsylvania; bottom 15% in the U.S. |
| Total nursing staff turnover (%) | 46.9 | 44.5 | 45.8 | bottom 43% in Pennsylvania; bottom 45% in the U.S. |
| RN turnover (%) | 64.5 | 39.9 | 42.9 | bottom 11% in Pennsylvania; bottom 16% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.78, RN 0.43, weekend 3.48. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 3/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Haddad, Teri | Individual | 5% or Greater Direct Ownership Interest | — | 02/25/2025 |
| Mason, Candace | Individual | 5% or Greater Direct Ownership Interest | — | 12/12/2005 |
| Pfleegor, Michael | Individual | 5% or Greater Direct Ownership Interest | — | 11/08/2021 |
| Steiner, Patricia | Individual | 5% or Greater Direct Ownership Interest | — | 12/12/2021 |
| Alfaro, Tracy | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/19/2019 |
| Alfaro, Tracy | Individual | ADP of the SNF | NOT APPLICABLE | 05/19/2019 |
| Baer, Thomas | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2022 |
| Baer, Thomas | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2022 |
| Baer, Thomas | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2022 |
| Baker Tilly Advisory Group LP | Organization | ADP of the SNF | NOT APPLICABLE | 05/29/2024 |
| Barley, Richard | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/18/2025 |
| Barley, Richard | Individual | ADP of the SNF | NOT APPLICABLE | 03/18/2025 |
| Bates, Bonita | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/11/2017 |
| Bates, Bonita | Individual | Trustee of the SNF | NOT APPLICABLE | 12/11/2017 |
| Bell, Carmen | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/04/2022 |
| Bell, Carmen | Individual | Trustee of the SNF | NOT APPLICABLE | 04/04/2022 |
| Bertolette, Robert | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2017 |
| Bertolette, Robert | Individual | Trustee of the SNF | NOT APPLICABLE | 07/01/2017 |
| Bock, Kelly | Individual | Corporate Director | NOT APPLICABLE | 02/03/2015 |
| Bock, Kelly | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/03/2015 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "Who on your staff manages IV therapy, and what training and monitoring is in place?"
- "How do you coordinate and monitor care for residents who receive dialysis?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Jewel Healthcare and Rehabilitation Center | 0.5 mi | Allentown, PA | ★★★★☆ | 4/5 | |
| Good Shepherd Home Raker Center | 1.8 mi | Allentown, PA | ★★★★☆ | 4/5 | |
| Cedar Crest Post Acute | 2.5 mi | Allentown, PA | ★★★★☆ | 4/5 | |
| Cedarbrook Senior Care and Rehabilitation | 2.7 mi | Allentown, PA | ★★★★★ | 4/5 | |
| Lehigh Valley Hospital Tsu | 2.8 mi | Allentown, PA | ★★★★★ | 3/5 | |
| Fellowship Manor | 3.0 mi | Whitehall, PA | ★★★★★ | 4/5 | |
| Luther Crest Nursing Facility | 3.2 mi | Allentown, PA | ★★★★★ | 5/5 | |
| Riverton Rehabilitation and Healthcare Center | 4.4 mi | Allentown, PA | ★★★★★ | 4/5 | |
| Complete Care at Lehigh LLC | 5.1 mi | Macungie, PA | ★★★☆☆ | 3/5 | |
| Holy Family Manor | 5.4 mi | Bethlehem, PA | ★★★★☆ | 4/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 395080.