Complete Care at Hales Corners
9449 W. Forest Home Ave., Hales Corners, WI 53130 · Milwaukee County · 62 certified beds · avg 56 residents/day · certified since Jun 10, 1996
Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Mar 27, 2024 · F-0686
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Apr 25, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (17)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 19, 2026 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint |
| Feb 19, 2026 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Dec 5, 2025 | D · Potential for harm, one-off | The facility did not let a resident or their legal representative see or buy copies of the resident's own records. · from a complaint |
| Dec 5, 2025 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Dec 5, 2025 | D · Potential for harm, one-off | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · from a complaint |
| Jun 18, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Jun 18, 2025 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). |
| Jun 18, 2025 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Jun 18, 2025 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Jun 18, 2025 | D · Potential for harm, one-off | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. |
| Jun 18, 2025 | D · Potential for harm, one-off | The facility did not provide special eating equipment and utensils — like adaptive cups or easy-grip silverware — for residents who need them, along with appropriate help at meals. |
| Mar 27, 2024 | ▲ G · Actual harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Mar 27, 2024 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Jan 12, 2023 | F · Potential for harm, facility-wide | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. |
| Jan 12, 2023 | F · Potential for harm, facility-wide | The facility did not perform required COVID-19 testing on residents and staff. |
| Jan 12, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jan 12, 2023 | C · Minimal risk, facility-wide | The facility did not make sure its staff were vaccinated for COVID-19 in accordance with the federal requirements in effect at the time. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (2 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 4 | 0 | F |
| 2024 | 2 | 1 | G ▲ |
| 2025 | 9 | 0 | D |
| 2026 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $17,934.
| Date | Type | Amount / length |
|---|---|---|
| Mar 27, 2024 | Fine | $17,934 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Wisconsin avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.09 | 4.29 | 3.95 | bottom 50% in Wisconsin; top 36% in the U.S. |
| Registered Nurse hours | 0.77 | 1.01 | 0.69 | bottom 29% in Wisconsin; top 30% in the U.S. |
| Weekend total nurse staffing | 3.78 | 3.84 | 3.50 | top 45% in Wisconsin; top 30% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.76 | 0.68 | 0.48 | top 32% in Wisconsin; top 13% in the U.S. |
| Total nursing staff turnover (%) | 64.7 | 46.9 | 45.8 | bottom 12% in Wisconsin; bottom 10% in the U.S. |
| RN turnover (%) | 61.1 | 39.7 | 42.9 | bottom 16% in Wisconsin; bottom 20% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.64, RN 0.87, weekend 4.29. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 3/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Des Capital LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 05/28/2025 |
| JRK Investments LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 05/28/2025 |
| Klugman, Jacob | Individual | Indirect Ownership Interest | NOT APPLICABLE | 05/28/2025 |
| PC Hales Corners Opco Holdco LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 05/28/2025 |
| PC Hales Corners Topco Opco LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2025 |
| Peace Capital Holdings II LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2025 |
| SMS 2021 Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2025 |
| Stein, Shalom | Individual | Indirect Ownership Interest | NOT APPLICABLE | 05/28/2025 |
| Sternbuch, Daniel | Individual | Indirect Ownership Interest | NOT APPLICABLE | 05/28/2025 |
| Bielinski, Renee | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/28/2025 |
| Bielinski, Renee | Individual | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
| Chang, Steve | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/28/2025 |
| Chang, Steve | Individual | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
| Des Capital LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
| Hales Corners Propco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/29/2025 |
| Hellman, Yosef | Individual | Managing Control - Governing Body | NOT APPLICABLE | 05/28/2025 |
| Hellman, Yosef | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/28/2025 |
| Jacobs, Sara | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/28/2025 |
| Jacobs, Sara | Individual | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
| JRK Investments LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "If I ask for a copy of my family member's records, how quickly will I get them and what does it cost?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How is pest control handled here, and when was the last treatment or inspection?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Clement Manor Health Care Center | 1.8 mi | Greenfield, WI | ★☆☆☆☆ | 1/5 | |
| Greendale Park Nursing and Rehab | 2.5 mi | Greendale, WI | ★☆☆☆☆ | 1/5 | |
| Maplewood Center | 3.0 mi | West Allis, WI | ★☆☆☆☆ | 1/5 | |
| Complete Care at Southpointe | 3.2 mi | Greenfield, WI | ★★★☆☆ | 2/5 | |
| Sunrise Health Services | 4.0 mi | Milwaukee, WI | ★★☆☆☆ | 2/5 | |
| Lindengrove New Berlin | 4.0 mi | New Berlin, WI | ★☆☆☆☆ | 1/5 | |
| Maple Ridge Health Services | 4.2 mi | Milwaukee, WI | ★★☆☆☆ | 3/5 | |
| Autumn Lake Healthcare at Greenfield | 4.2 mi | Milwaukee, WI | ★☆☆☆☆ | 1/5 | abuse |
| Aria at Mitchell Manor | 4.7 mi | West Allis, WI | ★★★☆☆ | 3/5 | |
| Resolve at West Allis Respiratory and Rehab | 4.8 mi | West Allis, WI | ★☆☆☆☆ | 1/5 | |
| Wheaton Franciscan HC - Terrace at St Francis | 5.4 mi | Milwaukee, WI | ★☆☆☆☆ | 1/5 | |
| Medical Suites at Oak Creek (the) | 5.7 mi | Oak Creek, WI | —/5 | SFF |
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Facility data as of CMS processing date 2026-08-01. CCN 525596.