9449 W. Forest Home Ave., Hales Corners, WI 53130 (opens Google Maps) · Milwaukee County · (414) 529-6888· 62 certified beds · avg 56 residents/day · certified since Jun 10, 1996 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Actual harm, isolated · Mar 27, 2024 · F-0686
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Apr 25, 2024 (Deficient, Provider has date of correction)
Showing the latest 3 of 17 inspection findings. Open the full record below to read every finding.
The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint F-0550
The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint F-0610
The facility did not let a resident or their legal representative see or buy copies of the resident's own records. · from a complaint F-0573
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 19, 2026 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint · F-0550 |
| Feb 19, 2026 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610 |
| Dec 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not let a resident or their legal representative see or buy copies of the resident's own records. · from a complaint · F-0573 |
| Dec 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684 |
| Dec 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · from a complaint · F-0925 |
| Jun 18, 2025 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| Jun 18, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · F-0628 |
| Jun 18, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Jun 18, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692 |
| Jun 18, 2025 | D · Potential for more than minimal harm, isolated | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · F-0804 |
| Jun 18, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide special eating equipment and utensils — like adaptive cups or easy-grip silverware — for residents who need them, along with appropriate help at meals. · F-0810 |
| Mar 27, 2024 | ▲ G · Actual harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Mar 27, 2024 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610 |
| Jan 12, 2023 | F · Potential for more than minimal harm, widespread | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · F-0803 |
| Jan 12, 2023 | F · Potential for more than minimal harm, widespread | The facility did not perform required COVID-19 testing on residents and staff. · F-0886 |
| Jan 12, 2023 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Jan 12, 2023 | C · Potential for minimal harm, widespread | The facility did not make sure its staff were vaccinated for COVID-19 in accordance with the federal requirements in effect at the time. · F-0888 |
Citations from standard inspections increased between the last two inspection cycles (2 → 6).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 4 | 0 | F |
| 2024 | 2 | 1 | G ▲ |
| 2025 | 9 | 0 | D |
| 2026 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
1 fine totaling $17,934.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Mar 27, 2024 | Fine | $17,934 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Wisconsin avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.09 | 4.29 | 3.95 | bottom 50% in Wisconsin; top 36% in the U.S. |
| Registered Nurse hours | 0.77 | 1.01 | 0.69 | bottom 29% in Wisconsin; top 30% in the U.S. |
| Weekend total nurse staffing | 3.78 | 3.84 | 3.50 | top 45% in Wisconsin; top 30% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.76 | 0.68 | 0.48 | top 32% in Wisconsin; top 13% in the U.S. |
| Total nursing staff turnover (%) | 64.7 | 46.9 | 45.8 | bottom 12% in Wisconsin; bottom 10% in the U.S. |
| RN turnover (%) | 61.1 | 39.7 | 42.9 | bottom 16% in Wisconsin; bottom 20% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.64, RN 0.87, weekend 4.29.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.64 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 3/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Complete Care at Hales Corners. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Des Capital LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 05/28/2025 |
| JRK Investments LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 05/28/2025 |
| Klugman, Jacob | Individual | Indirect Ownership Interest | NOT APPLICABLE | 05/28/2025 |
| PC Hales Corners Opco Holdco LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 05/28/2025 |
| PC Hales Corners Topco Opco LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2025 |
| Peace Capital Holdings II LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2025 |
| SMS 2021 Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2025 |
| Stein, Shalom | Individual | Indirect Ownership Interest | NOT APPLICABLE | 05/28/2025 |
| Sternbuch, Daniel | Individual | Indirect Ownership Interest | NOT APPLICABLE | 05/28/2025 |
| Bielinski, Renee | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/28/2025 |
| Bielinski, Renee | Individual | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
| Chang, Steve | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/28/2025 |
| Chang, Steve | Individual | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
| Des Capital LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
| Hales Corners Propco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/29/2025 |
| Hellman, Yosef | Individual | Managing Control - Governing Body | NOT APPLICABLE | 05/28/2025 |
| Hellman, Yosef | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/28/2025 |
| Jacobs, Sara | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/28/2025 |
| Jacobs, Sara | Individual | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
| JRK Investments LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
Showing 20 of 33 parties CMS has on file for this facility; 13 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain Complete Care — 85 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 84 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Clement Manor Health Care Center | 1.8 mi | Greenfield, WI | ★☆☆☆☆ | 1/5 | |
| Greendale Park Nursing and Rehab | 2.5 mi | Greendale, WI | ★☆☆☆☆ | 1/5 | |
| Maplewood Center | 3.0 mi | West Allis, WI | ★☆☆☆☆ | 1/5 | |
| Complete Care at Southpointe | 3.2 mi | Greenfield, WI | ★★★☆☆ | 2/5 | |
| Sunrise Health Services | 4.0 mi | Milwaukee, WI | ★★☆☆☆ | 2/5 | |
| Lindengrove New Berlin | 4.0 mi | New Berlin, WI | ★☆☆☆☆ | 1/5 | |
| Maple Ridge Health Services | 4.2 mi | Milwaukee, WI | ★★☆☆☆ | 3/5 | |
| Autumn Lake Healthcare at Greenfield | 4.2 mi | Milwaukee, WI | ★☆☆☆☆ | 1/5 | abuse |
| Aria at Mitchell Manor | 4.7 mi | West Allis, WI | ★★★☆☆ | 3/5 | |
| Resolve at West Allis Respiratory and Rehab | 4.8 mi | West Allis, WI | ★☆☆☆☆ | 1/5 | |
| Wheaton Franciscan HC - Terrace at St Francis | 5.4 mi | Milwaukee, WI | ★☆☆☆☆ | 1/5 | |
| Medical Suites at Oak Creek (the) | 5.7 mi | Oak Creek, WI | —/5 | SFF |
Compare this facility with the 3 closest →
CMS records place this facility in Milwaukee, WI — 32 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 525596.
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