Alta Heights Post Acute
813 S Dickerson Rd, Goodlettsville, TN 37072 · Davidson County · 90 certified beds · avg 80 residents/day · certified since Oct 1, 2002
Part of chain: PACS GROUP (274 facilities, chain avg rating 2.9★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Nov 19, 2019 · F-0655
The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Why it matters: In the critical first days, staff may not know a new resident's medications, diet, or fall risks.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Jan 3, 2020 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Nov 19, 2019 · F-0689
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Jan 3, 2020 (Deficient, Provider has date of correction)
All citations in the current public record (19)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 29, 2026 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Feb 27, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Feb 27, 2025 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Feb 27, 2025 | E · Potential for harm, repeated | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. |
| Feb 27, 2025 | D · Potential for harm, one-off | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. |
| Feb 27, 2025 | D · Potential for harm, one-off | The facility did not keep residents' personal and medical information private and confidential. |
| Feb 27, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Feb 27, 2025 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Feb 27, 2025 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Feb 27, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Feb 27, 2025 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. |
| Feb 27, 2025 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Feb 27, 2025 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Nov 19, 2019 | ▲ J · Immediate jeopardy, one-off | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. |
| Nov 19, 2019 | ▲ J · Immediate jeopardy, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Nov 19, 2019 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Nov 19, 2019 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Nov 19, 2019 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Nov 19, 2019 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (12 → 1).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 6 | 2 | J ▲ |
| 2025 | 12 | 0 | E |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Tennessee avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.76 | 3.62 | 3.95 | top 32% in Tennessee; bottom 50% in the U.S. |
| Registered Nurse hours | 0.44 | 0.57 | 0.69 | bottom 35% in Tennessee; bottom 28% in the U.S. |
| Weekend total nurse staffing | 3.93 | 3.15 | 3.50 | top 12% in Tennessee; top 25% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.59 | 0.39 | 0.48 | top 12% in Tennessee; top 23% in the U.S. |
| Total nursing staff turnover (%) | 66.3 | 48.9 | 45.8 | bottom 10% in Tennessee; bottom 9% in the U.S. |
| RN turnover (%) | 58.3 | 43.2 | 42.9 | bottom 24% in Tennessee; bottom 24% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.44, RN 0.52, weekend 4.64. Staffing rating: 2/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 2/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Anderson, Benjamin | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2025 |
| Anderson, Benjamin | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Anderson, Benjamin | Individual | ADP of the SNF | NOT APPLICABLE | 09/11/2025 |
| Apt, Frederick | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2025 |
| Branch Banking & Trust Company | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 01/01/2025 |
| Collins, Millard | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2025 |
| Collins, Millard | Individual | ADP of the SNF | NOT APPLICABLE | 01/30/2025 |
| Garret, Acie | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2025 |
| Jergensen, Joshua | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2025 |
| Jordan, Brysen | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2025 |
| Lovering, Gregory | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2025 |
| Mitchell, John | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2025 |
| Providence Administrative Consulting Services INC | Organization | ADP of the SNF | NOT APPLICABLE | 01/22/2025 |
| Rains, Christopher | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2025 |
| Truist Bank | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 01/01/2025 |
| Truist Bank | Organization | ADP of the SNF | NOT APPLICABLE | 01/22/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
- "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
- "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Creekside Center for Rehabilitation and Healing | 3.1 mi | Madison, TN | ★★★★☆ | 4/5 | |
| Life Care Center of Old Hickory Village | 4.6 mi | Old Hickory, TN | ★★★☆☆ | 2/5 | |
| NHC Healthcare, Hendersonville | 5.5 mi | Hendersonville, TN | ★★★☆☆ | 3/5 | |
| Whites Creek Wellness and Rehabilitation Center | 6.6 mi | Whites Creek, TN | ★★★☆☆ | 3/5 | |
| Stoneridge Health Care, LLC | 6.9 mi | Goodlettsville, TN | ★★☆☆☆ | 3/5 | |
| Heartland | 8.9 mi | Nashville, TN | ★★★★★ | 4/5 | |
| The McKendree Post Acute & Rehabilitation | 9.1 mi | Hermitage, TN | ★☆☆☆☆ | 1/5 | abuseSFF |
| Eaton Creek Post Acute | 10.5 mi | Nashville, TN | —/5 | SFF | |
| Advanced Health Care of Nashville | 11.3 mi | Nashville, TN | —/5 | ||
| Trevecca Center for Rehabilitation and Healing LLC | 11.5 mi | Nashville, TN | ★★★☆☆ | 3/5 | |
| NHC Place Sumner | 11.8 mi | Gallatin, TN | ★★★★★ | 5/5 | |
| White House Health Care INC | 12.2 mi | White House, TN | ★★★★★ | 5/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 445460.