NHC Healthcare, Hendersonville

Name: NHC Healthcare, Hendersonville
Address: 370 OLD SHACKLE ISLAND RD, Hendersonville, TN, 37075, US
Telephone: 6158240720

370 Old Shackle Island Rd, Hendersonville, TN 37075 · Sumner County · 122 certified beds · avg 105 residents/day · certified since Apr 4, 1986

Part of chain: NATIONAL HEALTHCARE CORPORATION (69 facilities, chain avg rating 4.0★)

3/5

Health inspection rating (on-site)

Serious findings on record

$16,153

Fines, last 3 years

3.61

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · Nov 4, 2025 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: Dec 17, 2024 (Past Non-Compliance)

All citations in the current public record (16)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 4, 2025	▲ J · Immediate jeopardy, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Nov 4, 2025	E · Potential for harm, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Jun 8, 2022	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Jun 8, 2022	D · Potential for harm, one-off	The facility did not give residents important notices in a format and language they can understand — for example, translated documents or accessible formats for those with vision or hearing loss.
Jun 8, 2022	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jun 8, 2022	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jun 8, 2022	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 8, 2022	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 8, 2022	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 8, 2022	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Jul 11, 2019	D · Potential for harm, one-off	The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition.
Jul 11, 2019	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jul 11, 2019	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Jul 11, 2019	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jul 11, 2019	D · Potential for harm, one-off	The facility did not make sure the resident's doctor reviewed their care and wrote, signed, and dated progress notes and orders at each required visit.
Jul 11, 2019	D · Potential for harm, one-off	The facility did not make sure residents actually saw their doctor face-to-face at all required visits. Doctors must examine nursing home residents in person on a regular schedule.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2019	6	0	D
2022	8	0	D
2025	2	1	J ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $16,153.

Date	Type	Amount / length
Nov 4, 2025	Fine	$16,153

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Tennessee avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.61	3.62	3.95	top 39% in Tennessee; bottom 42% in the U.S.
Registered Nurse hours	0.52	0.57	0.69	top 48% in Tennessee; bottom 41% in the U.S.
Weekend total nurse staffing	3.27	3.15	3.50	top 32% in Tennessee; bottom 46% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.28	0.39	0.48	bottom 35% in Tennessee; bottom 27% in the U.S.
Total nursing staff turnover (%)	42.6	48.9	45.8	top 32% in Tennessee; top 43% in the U.S.
RN turnover (%)	50.0	43.2	42.9	bottom 37% in Tennessee; bottom 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.54, RN 0.51, weekend 3.21. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 2/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Morgan Stanley Institutional Advisors LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	11/08/2024
Nhc/Delaware INC	Organization	Indirect Ownership Interest	NOT APPLICABLE	07/01/2000
Blackrock INC	Organization	ADP of the SNF	NOT APPLICABLE	01/20/2010
Dodson, Vicki	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2019
Dodson, Vicki	Individual	ADP of the SNF	NOT APPLICABLE	06/01/2019
Kidd, Brian	Individual	Operational/Managerial Control	NOT APPLICABLE	05/31/2023
Kidd, Brian	Individual	ADP of the SNF	NOT APPLICABLE	05/31/2023
Montgomery, David	Individual	Operational/Managerial Control	NOT APPLICABLE	12/18/2018
Montgomery, David	Individual	ADP of the SNF	NOT APPLICABLE	06/16/2025
National Health Corporation	Organization	ADP of the SNF	NOT APPLICABLE	06/11/2025
National Healthcare Corporation	Organization	Operational/Managerial Control	NOT APPLICABLE	07/01/2000
National Healthcare Corporation	Organization	ADP of the SNF	NOT APPLICABLE	03/22/2025
Newman, Bernadette	Individual	Operational/Managerial Control	NOT APPLICABLE	06/10/2016
Nhc-Op LP	Organization	Operational/Managerial Control	NOT APPLICABLE	07/01/2000
Shelly, Timothy	Individual	Operational/Managerial Control	NOT APPLICABLE	07/12/2024
Ussery, Robert	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2009
Vanguard Group INC	Organization	ADP of the SNF	NOT APPLICABLE	11/30/2006
Vincent, Brandon	Individual	Managing Control - Governing Body	NOT APPLICABLE	08/19/2024
Vincent, Brandon	Individual	Corporate Officer	NOT APPLICABLE	08/19/2024
Vincent, Brandon	Individual	Operational/Managerial Control	NOT APPLICABLE	08/19/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"How do you communicate important notices to residents who speak another language or have trouble seeing or hearing?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Life Care Center of Old Hickory Village	4.8 mi	Old Hickory, TN	★★★☆☆	2/5
Alta Heights Post Acute	5.5 mi	Goodlettsville, TN	★★★★☆	4/5
NHC Place Sumner	6.4 mi	Gallatin, TN	★★★★★	5/5
Creekside Center for Rehabilitation and Healing	6.5 mi	Madison, TN	★★★★☆	4/5
The McKendree Post Acute & Rehabilitation	8.0 mi	Hermitage, TN	★☆☆☆☆	1/5	abuseSFF
Cedar Creek Post Acute	9.8 mi	Mount Juliet, TN	★☆☆☆☆	1/5
Heartland	9.9 mi	Nashville, TN	★★★★★	4/5
Stoneridge Health Care, LLC	10.0 mi	Goodlettsville, TN	★★☆☆☆	3/5
Gallatin Center for Rehabilitation and Healing	10.9 mi	Gallatin, TN	★★★★☆	3/5
The Waters of Gallatin	11.3 mi	Gallatin, TN	★★☆☆☆	3/5
Whites Creek Wellness and Rehabilitation Center	11.5 mi	Whites Creek, TN	★★★☆☆	3/5
White House Health Care INC	11.8 mi	White House, TN	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Hendersonville →

Facility data as of CMS processing date 2026-08-01. CCN 445191.

The Care File

Visit checklist — NHC Healthcare, Hendersonville

370 Old Shackle Island Rd, Hendersonville, TN 37075 · 6158240720

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $16,153

Most serious findings on record:

▲ Nov 4, 2025 (F-0689, Immediate jeopardy, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "How do you communicate important notices to residents who speak another language or have trouble seeing or hearing?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 445191 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)