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No fines or payment denials in the published 3-year window.
Willowbrooke Court at Azalea Trace
10100 Hillview Dr, Pensacola, FL 32514 (opens Google Maps) · Escambia County · (850) 478-5200· 24 certified beds · avg 11 residents/day · certified since Aug 20, 1983 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: ACTS RETIREMENT-LIFE COMMUNITIES (27 facilities, chain avg rating 4.7★)
5/5
Health inspection rating (on-site)
inspected Aug 7, 2025
0
Serious findings on record
$0
Fines, last 3 years
4.94
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
0 inspection findings in the public record
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
No health citations in the currently published records.
Inspection trend by year
No citations in the published record to chart.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityFlorida averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 4.94
Florida average: 4.03
U.S. average: 3.95
Registered Nurse hours
This facility: 1.34
Florida average: 0.76
U.S. average: 0.69
Weekend total nurse staffing
This facility: 4.19
Florida average: 3.68
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Florida avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.94 | 4.03 | 3.95 | top 9% in Florida; top 14% in the U.S. |
| Registered Nurse hours | 1.34 | 0.76 | 0.69 | top 7% in Florida; top 7% in the U.S. |
| Weekend total nurse staffing | 4.19 | 3.68 | 3.50 | top 13% in Florida; top 18% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.67 | 0.53 | 0.48 | top 23% in Florida; top 18% in the U.S. |
| Total nursing staff turnover (%) | 25.0 | 41.4 | 45.8 | top 13% in Florida; top 7% in the U.S. |
| RN turnover (%) | 50.0 | 46.0 | 42.9 | bottom 44% in Florida; bottom 39% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.06, RN 1.10, weekend 3.44.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.06 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 2/5 · long-stay residents: —/5 · short-stay residents: 2/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Willowbrooke Court at Azalea Trace. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Acts Acquisition and Development Company LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 12/31/2022 |
| Acts Alliance Management LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 12/31/2022 |
| Acts Communities of Maryland, INC. | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/01/2019 |
| Acts Legacy Foundation, INC. | Organization | Indirect Ownership Interest | NOT APPLICABLE | 12/31/2022 |
| Acts Retirement Services, INC | Organization | 5% or Greater Direct Ownership Interest | 100% | 08/01/2012 |
| Acts Signature Community Services INC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 12/31/2022 |
| Bonita Springs Retirement Village INC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 11/01/2024 |
| Mease Life INC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 10/01/2023 |
| Acts Management Services, INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 08/01/2012 |
| Acts Management Services, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 07/17/2025 |
| Acts Retirement-Life Communities INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2012 |
| Acts Retirement-Life Communities INC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2012 |
| Acts Retirement-Life Communities Management, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 12/31/2022 |
| Acts Retirement-Life Communities Management, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 07/17/2025 |
| Ahern, Susan | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2020 |
| Ahern, Susan | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2020 |
| Ahern, Susan | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2020 |
| Allmond, Susan | Individual | Corporate Director | NOT APPLICABLE | 01/01/2015 |
| Allmond, Susan | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2025 |
| Baker Tilly Advisory Group LP | Organization | ADP of the SNF | NOT APPLICABLE | 02/03/2025 |
Showing 20 of 53 parties CMS has on file for this facility; 33 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain Acts Retirement-Life Communities — 27 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Willowbrooke Court at Indian River Estates — Vero Beach, FL · overall 5/5
- Willowbrooke Court at St Andrews Estates — Boca Raton, FL · overall 4/5
- Willowbrooke Court Skilled Care Center - Edgewater — Boca Raton, FL · overall 5/5
- Willowbrooke Court Skilled Care Center at Mease Li — Dunedin, FL · overall 5/5
- Willowbrooke Court at Lanier Village Estates — Gainesville, GA · overall 5/5
- Willow Brooke Ct Skilled Care Ctr at Heron Point — Chestertown, MD · overall 5/5
- Willowbrooke Court Skilled Care Center Fairhaven — Sykesville, MD · overall 4/5
- Willowbrooke Ct Skilled Care Buckingham's Choice — Adamstown, MD · overall 5/5
Listed by state, then facility name — not a ranking. Showing 8 of the 26 others, continuing from this facility's own place in that list.
Questions to ask on your visit
The published CMS deficiency file lists no citations for this facility, so there is nothing here that is specific to it. The questions below are general ones, worth asking on any tour.
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "CMS reports 25% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 53 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 18 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Arcadia Health and Rehabilitation Center | 0.0 mi | Pensacola, FL | ★★★★★ | 5/5 | |
| Aviata at University Hills | 0.1 mi | Pensacola, FL | ★★★★☆ | 4/5 | |
| Solaris Healthcare Pensacola | 1.7 mi | Pensacola, FL | ★★★★★ | 5/5 | |
| Olive Branch Health and Rehabilitation Center | 1.8 mi | Pensacola, FL | ★★★★☆ | 4/5 | |
| Life Care Center of Pensacola | 2.3 mi | Pensacola, FL | ★★★★★ | 5/5 | |
| De Luna Health and Rehabilitation Center | 4.2 mi | Pensacola, FL | ★★★★★ | 5/5 | |
| Bayside Health and Rehabilitation Center | 4.8 mi | Pensacola, FL | ★★★★★ | 5/5 | |
| Pruitthealth - Pensacola, LLC | 4.8 mi | Pensacola, FL | ★★★★☆ | 4/5 | |
| Havens at Pensacola, the | 5.1 mi | Pensacola, FL | ★★★★☆ | 4/5 | |
| Pensacola Nursing & Rehabilitation Center | 5.2 mi | Pensacola, FL | ★★☆☆☆ | 2/5 | |
| Specialty Health and Rehabilitation Center | 6.5 mi | Pensacola, FL | ★★★★☆ | 4/5 | |
| Gulf Valor Rehabilitation by Harborview | 6.7 mi | Pensacola, FL | ★★★★☆ | 4/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Escambia, FL — 16 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Arabella Health & Wellness of Pensacola — Pensacola, FL · overall 4/5
- Century Center for Rehabilitation and Healing — Century, FL · overall 5/5
- Coral Bay at Pensacola, LLC — Pensacola, FL · overall 1/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 105444.
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