Willow Brooke Court at Park Pointe Village
2993 Van Valin Drive, Rock Hill, SC 29732 · York County · 20 certified beds · avg 17 residents/day · certified since Apr 25, 2001
Part of chain: ACTS RETIREMENT-LIFE COMMUNITIES (27 facilities, chain avg rating 4.7★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (2)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 27, 2025 | E · Potential for harm, repeated | The facility did not give residents important notices in a format and language they can understand — for example, translated documents or accessible formats for those with vision or hearing loss. |
| Mar 27, 2025 | D · Potential for harm, one-off | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2025 | 2 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | South Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.91 | 4.08 | 3.95 | top 14% in South Carolina; top 15% in the U.S. |
| Registered Nurse hours | 1.18 | 0.67 | 0.69 | top 10% in South Carolina; top 10% in the U.S. |
| Weekend total nurse staffing | 4.79 | 3.55 | 3.50 | top 9% in South Carolina; top 8% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.78 | 0.41 | 0.48 | top 11% in South Carolina; top 12% in the U.S. |
| Total nursing staff turnover (%) | 28.1 | 45.9 | 45.8 | top 7% in South Carolina; top 11% in the U.S. |
| RN turnover (%) | 25.0 | 42.1 | 42.9 | top 19% in South Carolina; top 20% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.81, RN 0.91, weekend 3.71. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Acts Retirement Services, INC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 03/24/2009 |
| Acts Management Services, INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2012 |
| Acts Management Services, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 10/09/2025 |
| Acts Retirement-Life Communities INC | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 09/01/2018 |
| Acts Retirement-Life Communities INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2012 |
| Acts Retirement-Life Communities INC | Organization | ADP of the SNF | NOT APPLICABLE | 09/01/2018 |
| Acts Retirement-Life Communities Management, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 12/31/2022 |
| Acts Retirement-Life Communities Management, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 10/02/2025 |
| Ahern, Susan | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2020 |
| Ahern, Susan | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2020 |
| Ahern, Susan | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 11/11/2025 |
| Ahern, Susan | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2020 |
| Allmond, Susan | Individual | Corporate Director | NOT APPLICABLE | 09/01/2018 |
| Allmond, Susan | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2025 |
| Baker Tilly Advisory Group LP | Organization | ADP of the SNF | NOT APPLICABLE | 02/03/2025 |
| Baker Tilly Us LLP | Organization | ADP of the SNF | NOT APPLICABLE | 11/05/2024 |
| Brod, Kathryn | Individual | Corporate Director | NOT APPLICABLE | 02/15/2024 |
| Callaway, Warren | Individual | Corporate Director | NOT APPLICABLE | 03/30/2022 |
| Chamberlain, Linda | Individual | Corporate Director | NOT APPLICABLE | 01/01/2025 |
| Christiansen, Karen | Individual | Corporate Director | NOT APPLICABLE | 01/01/2020 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you communicate important notices to residents who speak another language or have trouble seeing or hearing?"
- "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Pruitthealth- Rock Hill | 2.5 mi | Rock Hill, SC | ★☆☆☆☆ | 1/5 | |
| White Oak Manor - Rock Hill | 2.8 mi | Rock Hill, SC | ★★★☆☆ | 3/5 | |
| Rock Hill Post Acute Care Center | 3.4 mi | Rock Hill, SC | ★★★★★ | 4/5 | |
| Magnolia Manor - Rock Hill | 3.5 mi | Rock Hill, SC | ★☆☆☆☆ | 1/5 | |
| Westminster Health & Rehab Center | 4.0 mi | Rock Hill, SC | ★★★☆☆ | 3/5 | |
| White Oak Manor - York | 8.6 mi | York, SC | ★★★☆☆ | 3/5 | |
| The Lodge at Wellmore- Tega Cay | 8.8 mi | Fort Mill, SC | ★★★★★ | 3/5 | |
| Pineville Rehabilitation and Living Center | 14.2 mi | Pineville, NC | ★★★☆☆ | 3/5 | |
| Mecklenburg Heath and Rehabilitation | 15.3 mi | Charlotte, NC | ★★★★★ | 4/5 | |
| Pavilion Health Center at Brightmore | 16.1 mi | Charlotte, NC | ★★☆☆☆ | 2/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 425375.