White Oak Manor - Rock Hill

Name: White Oak Manor - Rock Hill
Address: 1915 Ebenezer Road, Rock Hill, SC, 29732, US
Telephone: 8033668155

1915 Ebenezer Road, Rock Hill, SC 29732 · York County · 136 certified beds · avg 135 residents/day · certified since Jun 15, 1972

3/5

Health inspection rating (on-site)

Serious findings on record

$7,446

Fines, last 3 years

4.23

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · Sep 14, 2023 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: Sep 18, 2023 (Deficient, Provider has date of correction)

All citations in the current public record (9)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 13, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Mar 13, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Mar 13, 2025	D · Potential for harm, one-off	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Dec 12, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 12, 2023	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 12, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Dec 12, 2023	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Dec 12, 2023	D · Potential for harm, one-off	The facility did not provide routine dental care and 24-hour emergency dental care for residents.
Sep 14, 2023	▲ J · Immediate jeopardy, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2023	6	1	J ▲
2025	3	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $7,446.

Date	Type	Amount / length
Sep 14, 2023	Fine	$7,446

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	South Carolina avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.23	4.08	3.95	top 33% in South Carolina; top 31% in the U.S.
Registered Nurse hours	0.50	0.67	0.69	bottom 40% in South Carolina; bottom 38% in the U.S.
Weekend total nurse staffing	3.67	3.55	3.50	top 33% in South Carolina; top 34% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.11	0.41	0.48	bottom 1% in South Carolina; bottom 2% in the U.S.
Total nursing staff turnover (%)	36.4	45.9	45.8	top 24% in South Carolina; top 27% in the U.S.
RN turnover (%)	29.4	42.1	42.9	top 32% in South Carolina; top 28% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.84, RN 0.45, weekend 3.33. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
		Ownership Data Not Available

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Pruitthealth- Rock Hill	0.5 mi	Rock Hill, SC	★☆☆☆☆	1/5
Rock Hill Post Acute Care Center	1.1 mi	Rock Hill, SC	★★★★★	4/5
Magnolia Manor - Rock Hill	1.3 mi	Rock Hill, SC	★☆☆☆☆	1/5
Westminster Health & Rehab Center	1.4 mi	Rock Hill, SC	★★★☆☆	3/5
Willow Brooke Court at Park Pointe Village	2.8 mi	Rock Hill, SC	★★★★★	5/5
The Lodge at Wellmore- Tega Cay	6.9 mi	Fort Mill, SC	★★★★★	3/5
White Oak Manor - York	11.1 mi	York, SC	★★★☆☆	3/5
Pineville Rehabilitation and Living Center	11.8 mi	Pineville, NC	★★★☆☆	3/5
Pavilion Health Center at Brightmore	13.4 mi	Charlotte, NC	★★☆☆☆	2/5
Mecklenburg Heath and Rehabilitation	13.5 mi	Charlotte, NC	★★★★★	4/5
The Stewart Health Center	16.5 mi	Charlotte, NC	★★☆☆☆	2/5
The Sharon at Southpark	17.5 mi	Charlotte, NC	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Rock Hill →

Facility data as of CMS processing date 2026-08-01. CCN 425088.

The Care File

Visit checklist — White Oak Manor - Rock Hill

1915 Ebenezer Road, Rock Hill, SC 29732 · 8033668155

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $7,446

Most serious findings on record:

▲ Sep 14, 2023 (F-0689, Immediate jeopardy, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 425088 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)