Vivo Healthcare West Orange

Name: Vivo Healthcare West Orange
Address: 1556 MAGUIRE RD, Ocoee, FL, 34761, US
Telephone: 4078772272

1556 Maguire Rd, Ocoee, FL 34761 · Orange County · 120 certified beds · avg 110 residents/day · certified since Aug 16, 1990

2/5

Health inspection rating (on-site)

Serious findings on record

$42,931

Fines, last 3 years

3.54

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · Mar 5, 2026 · F-0578 · triggered by a complaint

The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.

Why it matters: Ignoring these rights means residents may receive treatments they refused, or miss having their end-of-life wishes respected.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

▲ Immediate jeopardy, one-off · Mar 5, 2026 · F-0678 · triggered by a complaint

The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes.

Why it matters: In a cardiac or breathing emergency, failure to start CPR promptly can be the difference between life and death.

▲ Actual harm, one-off · May 10, 2024 · F-0626 · triggered by a complaint

The facility did not let a resident return after a hospital stay or approved leave that lasted longer than the facility's bed-hold policy allowed. Residents generally have the right to come back to the next available bed.

Why it matters: Being refused readmission can leave a hospitalized resident with nowhere to go and separate them from the place they call home.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jun 10, 2024 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · May 10, 2024 · F-0684 · triggered by a complaint

The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.

Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jun 10, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (17)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 5, 2026	▲ J · Immediate jeopardy, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · from a complaint
Mar 5, 2026	▲ J · Immediate jeopardy, one-off	The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes. · from a complaint
May 8, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
May 8, 2025	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
May 10, 2024	▲ G · Actual harm, one-off	The facility did not let a resident return after a hospital stay or approved leave that lasted longer than the facility's bed-hold policy allowed. Residents generally have the right to come back to the next available bed. · from a complaint
May 10, 2024	▲ G · Actual harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
May 10, 2024	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
May 10, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint
May 10, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Jul 13, 2023	E · Potential for harm, repeated	The facility did not have a written plan describing how it runs its quality improvement program — the ongoing process of finding problems in care and fixing them.
Jul 13, 2023	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Jul 13, 2023	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Aug 26, 2021	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Aug 26, 2021	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
Aug 26, 2021	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Aug 26, 2021	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
Aug 26, 2021	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (3 → 2).

Year	Citations	Serious (G–L)	Worst severity that year
2021	5	0	E
2023	3	0	E
2024	5	2	G ▲
2025	2	0	D
2026	2	2	J ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

4 fines totaling $42,931.

Date	Type	Amount / length
Mar 5, 2026	Fine	$13,065
Mar 5, 2026	Fine	$13,065
May 10, 2024	Fine	$6,500
May 10, 2024	Fine	$10,301

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Florida avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.54	4.03	3.95	bottom 19% in Florida; bottom 38% in the U.S.
Registered Nurse hours	0.57	0.76	0.69	bottom 32% in Florida; bottom 48% in the U.S.
Weekend total nurse staffing	3.20	3.68	3.50	bottom 13% in Florida; bottom 42% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.41	0.53	0.48	bottom 43% in Florida; top 46% in the U.S.
Total nursing staff turnover (%)	54.0	41.4	45.8	bottom 19% in Florida; bottom 27% in the U.S.
RN turnover (%)	78.6	46.0	42.9	bottom 5% in Florida; bottom 6% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.58, RN 0.58, weekend 3.24. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
		Ownership Data Not Available

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"Are staff on every shift trained and certified in CPR, and how do they know each resident's resuscitation wishes?"
"If my family member is hospitalized, what is your bed-hold policy and what guarantees their right to return?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Lake Bennet Center for Rehabilitation & Healing	0.7 mi	Ocoee, FL	★★★☆☆	2/5
Orlando Health Center for Rehabilitation	1.2 mi	Ocoee, FL	★★★★☆	5/5
Winter Garden Rehabilitation and Nursing Center	1.7 mi	Winter Garden, FL	★★☆☆☆	2/5
Health Central Park	3.0 mi	Winter Garden, FL	★★☆☆☆	1/5
Aviata at Colonial Lakes	4.5 mi	Winter Garden, FL	★★☆☆☆	2/5
Metro West Nursing and Rehab Center	4.9 mi	Orlando, FL	★★★★☆	3/5
Apopka Health and Rehabilitation Center	6.7 mi	Apopka, FL	★★★☆☆	3/5
Courtyards of Orlando Care Center and Rehab	6.9 mi	Orlando, FL	★★☆☆☆	3/5
Solaris Healthcare Windermere	6.9 mi	Orlando, FL	★★★★★	5/5
Guardian Care Nursing & Rehabilitation Center	7.8 mi	Orlando, FL	★★☆☆☆	2/5
Aviata at Rosewood	8.1 mi	Orlando, FL	★★★☆☆	2/5
Solaris Healthcare Apopka	9.4 mi	Apopka, FL	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Ocoee →

Facility data as of CMS processing date 2026-08-01. CCN 105706.

The Care File

Visit checklist — Vivo Healthcare West Orange

1556 Maguire Rd, Ocoee, FL 34761 · 4078772272

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $42,931

Most serious findings on record:

▲ Mar 5, 2026 (F-0578, Immediate jeopardy, one-off): The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
▲ Mar 5, 2026 (F-0678, Immediate jeopardy, one-off): The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes.
▲ May 10, 2024 (F-0626, Actual harm, one-off): The facility did not let a resident return after a hospital stay or approved leave that lasted longer than the facility's bed-hold policy allowed. Residents generally have the right to come back to the next available bed.

Questions for the administrator:

☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "Are staff on every shift trained and certified in CPR, and how do they know each resident's resuscitation wishes?"
☐ "If my family member is hospitalized, what is your bed-hold policy and what guarantees their right to return?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 105706 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)