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Metro West Nursing and Rehab Center
5900 Westgate Drive, Orlando, FL 32825 (opens Google Maps) · Orange County · (407) 296-8164· 120 certified beds · avg 108 residents/day · certified since Oct 21, 1994 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: SOVEREIGN HEALTHCARE HOLDINGS (43 facilities, chain avg rating 3.7★)
3/5
Health inspection rating (on-site)
inspected Aug 28, 2025
0
Serious findings on record
$0
Fines, last 3 years
3.66
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 19 inspection findings. Open the full record below to read every finding.
The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. F-0550
The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. F-0867
The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. F-0695
View all 19 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Aug 28, 2025 | E · Potential for more than minimal harm, pattern | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Aug 28, 2025 | E · Potential for more than minimal harm, pattern | The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. · F-0867 |
| Aug 28, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Aug 28, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755 |
| Aug 28, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide routine dental care and 24-hour emergency dental care for residents. · F-0790 |
| Aug 28, 2025 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Feb 22, 2024 | E · Potential for more than minimal harm, pattern | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623 |
| Feb 22, 2024 | E · Potential for more than minimal harm, pattern | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Feb 22, 2024 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Feb 22, 2024 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Feb 22, 2024 | D · Potential for more than minimal harm, isolated | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. · F-0644 |
| Feb 22, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint · F-0677 |
| Feb 22, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Feb 22, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688 |
| Feb 22, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692 |
| Feb 22, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint · F-0755 |
| Feb 22, 2024 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| May 12, 2022 | D · Potential for more than minimal harm, isolated | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. · F-0640 |
| May 12, 2022 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (11 → 6).
All citationsSerious citations (G–L)
2022
All citations: 2
Serious citations (G–L): 0
2024
All citations: 11
Serious citations (G–L): 0
2025
All citations: 6
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 2 | 0 | D |
| 2024 | 11 | 0 | E |
| 2025 | 6 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityFlorida averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.66
Florida average: 4.03
U.S. average: 3.95
Registered Nurse hours
This facility: 0.67
Florida average: 0.76
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.30
Florida average: 3.68
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Florida avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.66 | 4.03 | 3.95 | bottom 30% in Florida; bottom 45% in the U.S. |
| Registered Nurse hours | 0.67 | 0.76 | 0.69 | top 49% in Florida; top 39% in the U.S. |
| Weekend total nurse staffing | 3.30 | 3.68 | 3.50 | bottom 23% in Florida; bottom 48% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.37 | 0.53 | 0.48 | bottom 35% in Florida; bottom 47% in the U.S. |
| Total nursing staff turnover (%) | 43.2 | 41.4 | 45.8 | bottom 46% in Florida; top 45% in the U.S. |
| RN turnover (%) | 52.0 | 46.0 | 42.9 | bottom 37% in Florida; bottom 32% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.68, RN 0.67, weekend 3.32.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.68 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 3/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Metro West Nursing and Rehab Center. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Mangine, John | Individual | Direct Ownership Interest | NOT APPLICABLE | 12/31/2015 |
| Sovereign Healthcare Holdings LLC | Organization | Direct Ownership Interest | NOT APPLICABLE | 05/19/2009 |
| Bell, Charles | Individual | Managing Control - Governing Body | NOT APPLICABLE | 09/15/2016 |
| Bell, Charles | Individual | ADP of the SNF | NOT APPLICABLE | 09/15/2016 |
| Berkadia Commercial Mortgage LLC | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 09/15/2014 |
| Britton, Mark | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/19/2023 |
| Britton, Mark | Individual | ADP of the SNF | NOT APPLICABLE | 10/19/2023 |
| Chery, Dawn | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/08/2017 |
| Chery, Dawn | Individual | ADP of the SNF | NOT APPLICABLE | 06/08/2017 |
| Cronquist, Royce | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2018 |
| Cronquist, Royce | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2018 |
| FL Metro West Holdings LLC | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 05/19/2009 |
| FL Metro West Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/19/2009 |
| Forvis Mazars LLP | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2025 |
| Health Services Properties LLC | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 05/19/2009 |
| Health Services Properties LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/19/2009 |
| Kaar, Susan | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/01/2003 |
| Kaar, Susan | Individual | ADP of the SNF | NOT APPLICABLE | 10/01/2003 |
| Kelly, Michelle | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2018 |
| Mangine, John | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
Showing 20 of 31 parties CMS has on file for this facility; 11 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain Sovereign Healthcare Holdings — 43 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Moultrie Creek Nursing and Rehab Center — Saint Augustine, FL · overall 5/5
- Northdale Rehabilitation Center — Tampa, FL · overall 4/5
- Ocala Oaks Rehabilitation Center — Ocala, FL · overall 4/5
- Orange City Nursing and Rehab Center — Debary, FL · overall 4/5
- Palm City Nursing & Rehab Center — Palm City, FL · overall 5/5
- Parkview Rehabilitation Center at Winter Park — Winter Park, FL · overall 5/5
- Pinellas Point Nursing and Rehab Center — Saint Petersburg, FL · overall 2/5
- Port Orange Nursing and Rehab Center — Port Orange, FL · overall 3/5abuse
Listed by state, then facility name — not a ranking. Showing 8 of the 42 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "How do residents get routine dental care, and what happens if someone has a dental emergency at night?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
- "What is your current medication error rate, and what have you changed to bring errors down?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the Florida midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 43% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 31 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 53 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Solaris Healthcare Windermere | 2.6 mi | Orlando, FL | ★★★★★ | 5/5 | |
| Guardian Care Nursing & Rehabilitation Center | 3.0 mi | Orlando, FL | ★★☆☆☆ | 2/5 | |
| Courtyards of Orlando Care Center and Rehab | 3.2 mi | Orlando, FL | ★★☆☆☆ | 3/5 | |
| Orlando Health Center for Rehabilitation | 3.8 mi | Ocoee, FL | ★★★★☆ | 5/5 | |
| Lake Bennet Center for Rehabilitation & Healing | 4.4 mi | Ocoee, FL | ★★★☆☆ | 2/5 | |
| Orlando Health and Rehabilitation Center | 4.6 mi | Orlando, FL | ★☆☆☆☆ | 1/5 | abuse |
| Vivo Healthcare West Orange | 4.9 mi | Ocoee, FL | ★★☆☆☆ | 2/5 | |
| South Orange Health and Rehabilitation Center | 5.1 mi | Orlando, FL | ★★★★★ | 4/5 | |
| Westminster Towers | 5.1 mi | Orlando, FL | ★★★☆☆ | 2/5 | |
| Delaney Park Health and Rehabilitation Center | 5.3 mi | Orlando, FL | ★★★☆☆ | 2/5 | |
| Commons at Orlando Lutheran Towers | 5.5 mi | Orlando, FL | ★☆☆☆☆ | 1/5 | abuse |
| Aviata at Rosewood | 5.6 mi | Orlando, FL | ★★★☆☆ | 2/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Orange, FL — 36 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Palm Garden of Orlando — Orlando, FL · overall 4/5
- Parkview Rehabilitation Center at Winter Park — Winter Park, FL · overall 5/5
- Regents Park of Winter Park — Winter Park, FL · overall 1/5
- Rehabilitation Center of Orlando — Orlando, FL · overall 1/5
- Rehabilitation Center of Winter Park — Maitland, FL · overall 3/5
- Solaris Healthcare Apopka — Apopka, FL · overall 5/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 105868.