North Carolina ›Hickory

Trinity Village

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1265 21 Street NE, Hickory, NC 28601 (opens Google Maps) · Catawba County · (828) 328-2006· 104 certified beds · avg 98 residents/day · certified since Jul 1, 1976 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

Part of chain: LUTHERAN SERVICES CAROLINAS (9 facilities, chain avg rating 4.2★)

4/5
Health inspection rating (on-site)
inspected Mar 11, 2026
1
Serious findings on record
most recent Apr 23, 2024
$8,512
Fines, last 3 years
6.52
Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, isolated · Apr 23, 2024 · F-0600 · triggered by a complaint

The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.

Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.

Corrected: Jan 3, 2024 (Past Non-Compliance)

Inspection findings in the public record

Showing the latest 3 of 5 inspection findings. Open the full record below to read every finding.

  1. D · Potential for more than minimal harm, isolated

    The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. F-0657

  2. D · Potential for more than minimal harm, isolated

    The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. F-0689

  3. D · Potential for more than minimal harm, isolated

    The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880

View all 5 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

DateSeverityWhat the facility was cited for
Mar 11, 2026D · Potential for more than minimal harm, isolatedThe facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657
Mar 11, 2026D · Potential for more than minimal harm, isolatedThe facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689
Mar 11, 2026D · Potential for more than minimal harm, isolatedThe facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Apr 23, 2024▲ G · Actual harm, isolatedThe facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600
Apr 23, 2024D · Potential for more than minimal harm, isolatedThe facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint · F-0607

Inspection trend by year

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01
All citationsSerious citations (G–L)
2024
All citations: 2
Serious citations (G–L): 1
2026
All citations: 3
Serious citations (G–L): 0

All bars start at zero. Exact values and supporting details remain below.

YearCitationsSerious (G–L)Worst severity that year
202421G ▲
202630D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

1 fine totaling $8,512.

Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.

DateTypeAmount / length
Apr 23, 2024Fine$8,512

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01
This facilityNorth Carolina averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 6.52
North Carolina average: 4.01
U.S. average: 3.95
Registered Nurse hours
This facility: 1.12
North Carolina average: 0.64
U.S. average: 0.69
Weekend total nurse staffing
This facility: 5.88
North Carolina average: 3.56
U.S. average: 3.50

All bars start at zero. Exact values and supporting details remain below.

MeasureThis facilityNorth Carolina avgU.S. avgWhere it stands
Total nurse staffing (hours per resident per day)6.524.013.95top 4% in North Carolina; top 2% in the U.S.
Registered Nurse hours1.120.640.69top 9% in North Carolina; top 12% in the U.S.
Weekend total nurse staffing5.883.563.50top 5% in North Carolina; top 2% in the U.S.
Weekend RN hours (not acuity-adjusted)0.710.410.48top 10% in North Carolina; top 15% in the U.S.
Total nursing staff turnover (%)28.149.045.8top 7% in North Carolina; top 11% in the U.S.
RN turnover (%)18.545.742.9top 11% in North Carolina; top 12% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.50, RN 1.12, weekend 5.86.Comparing with Medicare Care Compare? Care Compare shows the raw figure (6.50 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 3/5 · long-stay residents: 2/5 · short-stay residents: 3/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Trinity Village. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

  • Request the room type, effective date and itemized daily rate in writing.
  • Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
  • Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Corporation

Owner / managerTypeRoleStakeSince
Desantis, MichaelIndividualOperational/Managerial ControlNOT APPLICABLE07/03/1995
Desantis, MichaelIndividualADP of the SNFNOT APPLICABLE07/03/1995
Goins, TedIndividualManaging Control - Governing BodyNOT APPLICABLE10/01/2004
Goins, TedIndividualOperational/Managerial ControlNOT APPLICABLE10/01/2004
Goins, TedIndividualTrustee of the SNFNOT APPLICABLE10/01/2004
Hendren, KendraIndividualOperational/Managerial ControlNOT APPLICABLE01/01/2024
Hendren, KendraIndividualADP of the SNFNOT APPLICABLE01/01/2024
Herman, RichardIndividualManaging Control - Governing BodyNOT APPLICABLE06/01/2021
Herman, RichardIndividualTrustee of the SNFNOT APPLICABLE06/01/2021
Lsa Management, INC.OrganizationOperational/Managerial ControlNOT APPLICABLE10/01/2004
Lsa Management, INC.OrganizationADP of the SNFNOT APPLICABLE05/01/2025
Lutheran Home Hickory West Property, INC.OrganizationOperational/Managerial ControlNOT APPLICABLE10/01/2004
Lutheran Home Hickory West Property, INC.OrganizationADP of the SNFNOT APPLICABLE05/01/2025
Lutheran Services for the Aging, INC.OrganizationOperational/Managerial ControlNOT APPLICABLE10/01/2004
Lutheran Services for the Aging, INC.OrganizationTrustee of the SNFNOT APPLICABLE10/01/2004
Maddry, KarenIndividualManaging Control - Governing BodyNOT APPLICABLE04/30/2007
Maddry, KarenIndividualCorporate OfficerNOT APPLICABLE04/30/2007
Nelson, DouglasIndividualCorporate OfficerNOT APPLICABLE09/01/2022
Nelson, DouglasIndividualOperational/Managerial ControlNOT APPLICABLE09/01/2022
Nelson, DouglasIndividualTrustee of the SNFNOT APPLICABLE09/01/2022

Showing 20 of 26 parties CMS has on file for this facility; 6 are not displayed. The full list is in the CMS Ownership dataset.

Other facilities in the same chain

CMS lists this facility under the chain Lutheran Services Carolinas — 9 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

Listed by state, then facility name — not a ranking.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

  • "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
  • "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
  • "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
  • "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
  • "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"

Also worth asking anywhere

  • "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
  • "Can I see the plan of correction for the findings in your most recent state inspection?"
  • "CMS reports 28% total nursing staff turnover here — who on the care team has been with you longest?"
  • "The ownership record on file lists 26 owning or managing parties — who makes the decisions about staffing levels?"
  • "Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 15 within 20 miles)

FacilityDistanceCityOverallInspectionFlags
The Greens at Viewmont1.0 miHickory, NC★★☆☆☆2/5
The Greens at Hickory2.3 miHickory, NC★★☆☆☆2/5
Trinity Ridge4.9 miHickory, NC★★★★★4/5
Conover Nursing and Rehabilitation Center6.3 miConover, NC★★★★★5/5
Hickory Falls Health and Rehabilitation7.6 miGranite Falls, NC★★★★☆4/5
Carolina Rehab Center of Burke8.6 miConnelly Spring, NC★★★☆☆3/5
Valley Nursing and Rehabilitation Center10.3 miTaylorsville, NC★☆☆☆☆1/5abuse
Abernathy Laurels10.9 miNewton, NC★★★★★5/5
College Pines Health and Rehabilitation10.9 miConnelly Springs, NC★★★★★4/5
Shaire Nursing Center13.7 miLenoir, NC★★★★☆3/5
Autumn Care of Drexel15.5 miMorganton, NC★★★★☆3/5
Hibriten Mountain Nursing and Rehabilitation16.8 miLenoir, NC★☆☆☆☆1/5abuse

Compare this facility with the 3 closest →

All facilities in Hickory →

Facility data as of CMS processing date 2026-08-01. CCN 345152.

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