Sutton Park Center for Nursing and Rehabilitation

Name: Sutton Park Center for Nursing and Rehabilitation
Address: 31 LOCKWOOD AVENUE, New Rochelle, NY, 10801, US
Telephone: 9145760600

31 Lockwood Avenue, New Rochelle, NY 10801 · Westchester County · 160 certified beds · avg 154 residents/day · certified since May 1, 1972

Part of chain: PARAGON HEALTHNET (11 facilities, chain avg rating 4.5★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.15

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (18)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 28, 2026	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Jan 28, 2026	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 28, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Jan 28, 2026	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Jan 28, 2026	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Jan 28, 2026	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Jan 28, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Nov 14, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Nov 14, 2023	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Nov 14, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Nov 14, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Nov 14, 2023	D · Potential for harm, one-off	The facility did not observe each nurse aide's job performance or provide regular training as required.
Nov 14, 2023	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 14, 2023	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Nov 14, 2023	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Sep 25, 2019	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
Sep 25, 2019	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Sep 25, 2019	D · Potential for harm, one-off	The facility did not observe each nurse aide's job performance or provide regular training as required.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (6 → 7).

Year	Citations	Worst severity that year
2019	3	D
2023	8	D
2026	7	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.15	3.58	3.95	bottom 35% in New York; bottom 19% in the U.S.
Registered Nurse hours	0.59	0.68	0.69	top 46% in New York; top 49% in the U.S.
Weekend total nurse staffing	2.70	3.13	3.50	bottom 30% in New York; bottom 16% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.25	0.48	0.48	bottom 26% in New York; bottom 21% in the U.S.
Total nursing staff turnover (%)	29.4	40.3	45.8	top 26% in New York; top 13% in the U.S.
RN turnover (%)	26.3	39.8	42.9	top 22% in New York; top 23% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.54, RN 0.67, weekend 3.03. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Eisen, Chana	Individual	5% or Greater Direct Ownership Interest	—	09/18/2008
Eisen, Sholom	Individual	5% or Greater Direct Ownership Interest	—	09/18/2008
Eisen, Usher	Individual	5% or Greater Direct Ownership Interest	5%	01/01/2015
Laufer, Issac	Individual	5% or Greater Direct Ownership Interest	—	09/18/2008
Rubenstein, Rivkah	Individual	5% or Greater Direct Ownership Interest	—	09/18/2008
Sutton, Sophia	Individual	W-2 Managing Employee	NOT APPLICABLE	08/24/2009

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Schaffer Extended Care Center	0.1 mi	New Rochelle, NY	★☆☆☆☆	1/5
United Hebrew Geriatric Center	1.3 mi	New Rochelle, NY	★★★★★	4/5
Glen Island Center for Nursing and Rehabilitation	1.3 mi	New Rochelle, NY	★★★☆☆	3/5
The Wartburg Home	1.4 mi	Mount Vernon, NY	★★★★☆	3/5
Bayberry Nursing Home	1.5 mi	New Rochelle, NY	★★★★☆	4/5
Dumont Center for Rehabilitation and Nursing Care	1.6 mi	New Rochelle, NY	★★★☆☆	2/5
Westchester Center for Rehabilitation & Nursing	2.1 mi	Mount Vernon, NY	★★☆☆☆	1/5
Sarah Neuman Center for Rehabilitation and Nursing	3.0 mi	Mamaroneck, NY	★★☆☆☆	1/5
Pinnacle Multicare Nursing and Rehabilitation Cent	3.5 mi	Bronx, NY	★★★☆☆	3/5
Split Rock Rehabilitation and Health Care Center	3.6 mi	Bronx, NY	★★★★★	4/5
Regeis Care Center	3.7 mi	Bronx, NY	★★★★☆	4/5
Laconia Nursing Home	3.7 mi	Bronx, NY	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in New Rochelle →

Facility data as of CMS processing date 2026-08-01. CCN 335350.

The Care File

Visit checklist — Sutton Park Center for Nursing and Rehabilitation

31 Lockwood Avenue, New Rochelle, NY 10801 · 9145760600

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335350 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)