Sarah Neuman Center for Rehabilitation and Nursing
845 Palmer Avenue, Mamaroneck, NY 10543 · Westchester County · 300 certified beds · avg 273 residents/day · certified since Dec 16, 1969
Part of chain: INFINITE CARE (8 facilities, chain avg rating 2.0★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Oct 23, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Jan 29, 2026 (Deficient, Provider has date of correction)
▲ Actual harm, repeated · Jan 30, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (H): Multiple residents were actually harmed by the same failure — a pattern of real harm, not an isolated incident.
Corrected: Mar 24, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (31)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Oct 23, 2025 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Oct 23, 2025 | F · Potential for harm, facility-wide | The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. · from a complaint |
| Jun 4, 2025 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| Jun 4, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Mar 14, 2025 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Jan 30, 2025 | ▲ H · Actual harm, repeated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jan 30, 2025 | E · Potential for harm, repeated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Jan 30, 2025 | E · Potential for harm, repeated | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not observe each nurse aide's job performance or provide regular training as required. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention. |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not keep residents' personal and medical information private and confidential. · from a complaint |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · from a complaint |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. · from a complaint |
| Jan 30, 2025 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Jan 30, 2025 | B · Minimal risk, repeated | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. |
| Jan 6, 2025 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Jan 6, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Jul 12, 2024 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| May 9, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Dec 19, 2018 | E · Potential for harm, repeated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Dec 19, 2018 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Dec 19, 2018 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Dec 19, 2018 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Dec 19, 2018 | D · Potential for harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. |
| Dec 19, 2018 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2018 | 6 | 0 | E |
| 2024 | 2 | 0 | D |
| 2025 | 23 | 2 | H ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $163,020.
| Date | Type | Amount / length |
|---|---|---|
| Jan 6, 2025 | Fine | $163,020 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | New York avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.94 | 3.58 | 3.95 | bottom 22% in New York; bottom 12% in the U.S. |
| Registered Nurse hours | 0.78 | 0.68 | 0.69 | top 24% in New York; top 29% in the U.S. |
| Weekend total nurse staffing | 2.66 | 3.13 | 3.50 | bottom 28% in New York; bottom 15% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.62 | 0.48 | 0.48 | top 21% in New York; top 21% in the U.S. |
| Total nursing staff turnover (%) | 38.0 | 40.3 | 45.8 | top 49% in New York; top 31% in the U.S. |
| RN turnover (%) | 30.4 | 39.8 | 42.9 | top 30% in New York; top 30% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.22, RN 0.85, weekend 2.91. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Klein, Esther | Individual | 5% or Greater Indirect Ownership Interest | 95% | 08/04/2025 |
| Palmer Avenue SNF Operations Holdings LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 08/04/2025 |
| Perez, Kathryn | Individual | 5% or Greater Indirect Ownership Interest | 5% | 08/04/2025 |
| 845 Palmer Avenue Realty LLC | Organization | ADP of the SNF | NOT APPLICABLE | 08/04/2025 |
| Abrams, Laurence | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/04/2025 |
| Abrams, Laurence | Individual | ADP of the SNF | NOT APPLICABLE | 08/04/2025 |
| Berkowitz, Jared | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/04/2025 |
| Berkowitz, Jared | Individual | ADP of the SNF | NOT APPLICABLE | 08/04/2025 |
| Gupta, Gayatri | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/04/2025 |
| Gupta, Gayatri | Individual | ADP of the SNF | NOT APPLICABLE | 08/04/2025 |
| Hogan, Tara | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/04/2025 |
| Hogan, Tara | Individual | ADP of the SNF | NOT APPLICABLE | 08/04/2025 |
| Hynes, Tamara | Individual | ADP of the SNF | NOT APPLICABLE | 08/04/2025 |
| Klein, Esther | Individual | ADP of the SNF | NOT APPLICABLE | 08/04/2025 |
| Marcucci, Mirelle | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/04/2025 |
| Marcucci, Mirelle | Individual | ADP of the SNF | NOT APPLICABLE | 08/04/2025 |
| Myitcrew INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 08/04/2025 |
| Myitcrew INC | Organization | ADP of the SNF | NOT APPLICABLE | 08/19/2025 |
| National Datacare LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 08/04/2025 |
| National Datacare LLC | Organization | ADP of the SNF | NOT APPLICABLE | 08/19/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "How do you coordinate and monitor care for residents who receive dialysis?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| The Osborn | 2.7 mi | Rye, NY | ★★★★☆ | 3/5 | |
| Sutton Park Center for Nursing and Rehabilitation | 3.0 mi | New Rochelle, NY | ★★★☆☆ | 3/5 | |
| Schaffer Extended Care Center | 3.1 mi | New Rochelle, NY | ★☆☆☆☆ | 1/5 | |
| United Hebrew Geriatric Center | 3.7 mi | New Rochelle, NY | ★★★★★ | 4/5 | |
| Glen Island Center for Nursing and Rehabilitation | 3.9 mi | New Rochelle, NY | ★★★☆☆ | 3/5 | |
| The Wartburg Home | 4.0 mi | Mount Vernon, NY | ★★★★☆ | 3/5 | |
| Bayberry Nursing Home | 4.1 mi | New Rochelle, NY | ★★★★☆ | 4/5 | |
| Dumont Center for Rehabilitation and Nursing Care | 4.3 mi | New Rochelle, NY | ★★★☆☆ | 2/5 | |
| Westchester Center for Rehabilitation & Nursing | 4.8 mi | Mount Vernon, NY | ★★☆☆☆ | 1/5 | |
| The Enclave at Rye Rehab and Nursing Ctr | 4.9 mi | Port Chester, NY | ★★★★★ | 4/5 | |
| White Plains Center for Nursing Care, L L C | 5.4 mi | White Plains, NY | ★★★★★ | 3/5 | |
| Sprain Brook Manor Rehab | 5.7 mi | Scarsdale, NY | ★★★★☆ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 335296.