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No fines or payment denials in the published 3-year window.
19200 E 37th Terrace S, Independence, MO 64057 (opens Google Maps) · Jackson County · (816) 335-3008· 38 certified beds · avg 37 residents/day · certified since Nov 17, 2017 · Medicare only — not Medicaid certified
Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →
Part of chain: SUNTERRA SPRINGS (4 facilities, chain avg rating 3.8★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 22 inspection findings. Open the full record below to read every finding.
The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from. F-0699
The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. F-0725
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from. · F-0699 |
| Feb 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · F-0725 |
| Feb 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Dec 10, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint · F-0686 |
| Dec 26, 2023 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint · F-0761 |
| Jun 8, 2023 | E · Potential for more than minimal harm, pattern | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Jun 8, 2023 | E · Potential for more than minimal harm, pattern | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · F-0607 |
| Jun 8, 2023 | E · Potential for more than minimal harm, pattern | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · F-0655 |
| Jun 8, 2023 | E · Potential for more than minimal harm, pattern | The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes. · F-0678 |
| Jun 8, 2023 | E · Potential for more than minimal harm, pattern | The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign. · F-0847 |
| Jun 8, 2023 | E · Potential for more than minimal harm, pattern | The facility did not provide a neutral and fair arbitration process. Arbitration is a way of settling disputes outside of court, and if it's used, the facility must agree with the resident on a neutral arbitrator and a convenient location. · F-0848 |
| Jun 8, 2023 | D · Potential for more than minimal harm, isolated | When a resident had a planned discharge, the facility did not make sure the necessary information was communicated to the resident and to the doctors or facility taking over their care. · F-0661 |
| Jun 8, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Jun 8, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Jun 8, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698 |
| Sep 29, 2021 | E · Potential for more than minimal harm, pattern | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · F-0609 |
| Sep 29, 2021 | E · Potential for more than minimal harm, pattern | The facility did not observe each nurse aide's job performance or provide regular training as required. · F-0730 |
| Sep 29, 2021 | E · Potential for more than minimal harm, pattern | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755 |
| Sep 29, 2021 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · F-0580 |
| Sep 29, 2021 | D · Potential for more than minimal harm, isolated | The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · F-0602 |
| Sep 29, 2021 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · F-0610 |
| Sep 29, 2021 | D · Potential for more than minimal harm, isolated | The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes. · F-0678 |
Citations from standard inspections decreased between the last two inspection cycles (10 → 3).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 7 | 0 | E |
| 2023 | 11 | 0 | E |
| 2024 | 1 | 0 | D |
| 2025 | 3 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Missouri avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.86 | 3.66 | 3.95 | top 39% in Missouri; top 45% in the U.S. |
| Registered Nurse hours | 0.91 | 0.49 | 0.69 | top 5% in Missouri; top 20% in the U.S. |
| Weekend total nurse staffing | 3.36 | 3.22 | 3.50 | top 40% in Missouri; top 50% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.75 | 0.33 | 0.48 | top 2% in Missouri; top 14% in the U.S. |
| Total nursing staff turnover (%) | 65.4 | 56.0 | 45.8 | bottom 26% in Missouri; bottom 9% in the U.S. |
| RN turnover (%) | 66.7 | 47.8 | 42.9 | bottom 26% in Missouri; bottom 15% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.11, RN 0.97, weekend 3.57.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.11 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: —/5 · short-stay residents: 5/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Sunterra Springs Independence. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Ball Ventures LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/01/2025 |
| Ball, Allen | Individual | Indirect Ownership Interest | NOT APPLICABLE | 04/01/2025 |
| Ball, Connie | Individual | Indirect Ownership Interest | NOT APPLICABLE | 04/01/2025 |
| Bangerte, Nathan | Individual | Indirect Ownership Interest | NOT APPLICABLE | 03/28/2025 |
| Bangerter, Dee | Individual | Indirect Ownership Interest | NOT APPLICABLE | 04/01/2025 |
| Bangerter, Edward | Individual | Indirect Ownership Interest | NOT APPLICABLE | 04/01/2025 |
| Bangerter, Johnathan | Individual | Indirect Ownership Interest | NOT APPLICABLE | 04/01/2025 |
| BV Operations LLC. | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/01/2025 |
| BV Pac Holdings LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/01/2025 |
| DLB Legacy LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/01/2025 |
| RMC Enterprises LLC | Organization | Direct Ownership Interest | NOT APPLICABLE | 04/01/2025 |
| Rmce Operations LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 03/15/2026 |
| Shrader, Richard | Individual | Indirect Ownership Interest | NOT APPLICABLE | 03/28/2025 |
| Bangerte, Nathan | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| Bangerter, Edward | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| Bangerter, Johnathan | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| BV Pac Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/01/2025 |
| Darby, Megan | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| DLB Legacy LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/01/2025 |
| Gatherum, Jason | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
Showing 20 of 32 parties CMS has on file for this facility; 12 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain Sunterra Springs — 4 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Villages of Jackson Creek | 0.5 mi | Independence, MO | ★★☆☆☆ | 2/5 | |
| Monterey Park Rehabilitation & Health Care Center | 1.3 mi | Independence, MO | ★★★☆☆ | 4/5 | |
| Ignite Medical Resort Blue Springs | 1.5 mi | Blue Springs, MO | ★★★★★ | 4/5 | |
| Abode Health and Wellness Center | 2.0 mi | Independence, MO | ★☆☆☆☆ | 1/5 | abuseSFF |
| Rehabilitation Center of Independence, the | 2.5 mi | Independence, MO | ★★☆☆☆ | 2/5 | abuse |
| Carmel Hills Wellness & Rehabilitation | 3.6 mi | Independence, MO | ★☆☆☆☆ | 1/5 | |
| Wilshire at Lakewood Rehab Center | 4.7 mi | Lees Summit, MO | ★★★☆☆ | 4/5 | |
| Independence Manor Care Center | 4.7 mi | Independence, MO | ★★★☆☆ | 3/5 | |
| Seasons Rehab and Healthcare Center | 5.1 mi | Kansas City, MO | ★★★★☆ | 4/5 | |
| Rosewood Rehab and Healthcare Center | 5.2 mi | Independence, MO | ★★☆☆☆ | 2/5 | abuse |
| University Health Lakewood Medical Center | 5.2 mi | Kansas City, MO | ★★★★☆ | 4/5 | |
| Ignite Medical Resort St Marys LLC | 5.4 mi | Blue Springs, MO | ★★☆☆☆ | 2/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Jackson, MO — 39 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 265864.
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