Sunterra Springs Dardenne Prairie

Name: Sunterra Springs Dardenne Prairie
Address: 7275 STATE HIGHWAY N, Dardenne Prairie, MO, 63368, US
Telephone: 6368650200

7275 State Highway N, Dardenne Prairie, MO 63368 · St. Charles County · 38 certified beds · avg 32 residents/day · certified since Dec 18, 2020

Part of chain: SUNTERRA SPRINGS (4 facilities, chain avg rating 3.8★)

2/5

Health inspection rating (on-site)

Serious findings on record

$49,722

Fines, last 3 years

4.18

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Jul 17, 2025 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Aug 14, 2025 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Mar 19, 2025 · F-0686 · triggered by a complaint

The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.

Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Apr 30, 2025 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Sep 30, 2024 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Sep 27, 2024 (Past Non-Compliance)

All citations in the current public record (31)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 20, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Jan 15, 2026	E · Potential for harm, repeated	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Jan 15, 2026	E · Potential for harm, repeated	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Jan 15, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 5, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Nov 5, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Nov 5, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Jul 17, 2025	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Jun 13, 2025	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Jun 13, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Mar 19, 2025	▲ G · Actual harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Dec 5, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Sep 30, 2024	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Jan 31, 2024	E · Potential for harm, repeated	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. · from a complaint
Jan 31, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Jan 31, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Nov 30, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 30, 2023	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 30, 2023	E · Potential for harm, repeated	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time.
Nov 30, 2023	E · Potential for harm, repeated	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Nov 30, 2023	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Nov 30, 2023	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Nov 30, 2023	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Nov 30, 2023	D · Potential for harm, one-off	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Nov 30, 2023	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Nov 30, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Nov 30, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Nov 30, 2023	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Nov 30, 2023	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Nov 30, 2023	D · Potential for harm, one-off	The facility did not dispose of garbage and refuse properly.
Nov 30, 2023	D · Potential for harm, one-off	The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (15 → 3).

Year	Citations	Serious (G–L)	Worst severity that year
2023	15	0	F
2024	5	1	G ▲
2025	7	2	G ▲
2026	4	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

2 fines totaling $49,722, plus 1 Medicare payment denial period.

Date	Type	Amount / length
Jun 13, 2025	Fine	$10,546
Mar 19, 2025	Fine	$39,176
Mar 19, 2025	Payment Denial	5 days from Apr 25, 2025

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Missouri avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.18	3.66	3.95	top 27% in Missouri; top 33% in the U.S.
Registered Nurse hours	1.03	0.49	0.69	top 3% in Missouri; top 14% in the U.S.
Weekend total nurse staffing	3.68	3.22	3.50	top 27% in Missouri; top 34% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.86	0.33	0.48	top 1% in Missouri; top 9% in the U.S.
Total nursing staff turnover (%)	76.1	56.0	45.8	bottom 8% in Missouri; bottom 3% in the U.S.
RN turnover (%)	88.9	47.8	42.9	bottom 4% in Missouri; bottom 2% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.46, RN 1.10, weekend 3.92. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: —/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Ball Ventures LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
Ball, Allen	Individual	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
Ball, Connie	Individual	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
Bangerte, Nathan	Individual	Indirect Ownership Interest	NOT APPLICABLE	03/28/2025
Bangerter, Dee	Individual	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
Bangerter, Edward	Individual	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
Bangerter, Johnathan	Individual	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
BV Operations LLC.	Organization	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
BV Pac Holdings LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
DLB Legacy LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
RMC Enterprises LLC	Organization	Direct Ownership Interest	NOT APPLICABLE	04/01/2025
Rmce Operations LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/15/2026
Shrader, Richard	Individual	Indirect Ownership Interest	NOT APPLICABLE	03/28/2025
Bangerte, Nathan	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2025
Bangerter, Edward	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2025
Bangerter, Edward	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	03/13/2026
Bangerter, Johnathan	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2025
BV Pac Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/01/2025
Darby, Megan	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2025
DLB Legacy LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/01/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Cottages of Lake St Louis	1.4 mi	Lake Saint Louis, MO	★★★★☆	4/5
Delmar Gardens of O'Fallon	2.0 mi	O Fallon, MO	★★★☆☆	2/5
Garden View Care Center	4.1 mi	O Fallon, MO	★☆☆☆☆	1/5	abuse
Abbey Senior Health	4.3 mi	O Fallon, MO	★★★☆☆	2/5	abuse
Lutheran Senior Services at Breeze Park	6.1 mi	Saint Charles, MO	★★★★☆	3/5
St Peters Post Acute	7.9 mi	Saint Peters, MO	★☆☆☆☆	1/5
Ignite Medical Resort St Peters	7.9 mi	Saint Peters, MO		—/5
St Peters Rehab and Healthcare Center	8.1 mi	Saint Peters, MO	★☆☆☆☆	1/5	abuseSFF
McClay Senior Care	9.1 mi	Saint Peters, MO	★★★☆☆	3/5
Aspen Point Health and Rehabilitation	12.3 mi	Saint Charles, MO	★☆☆☆☆	1/5
NHC Healthcare, St Charles	12.3 mi	Saint Charles, MO	★★★★☆	4/5
Delmar Gardens of Chesterfield	13.1 mi	Chesterfield, MO	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Dardenne Prairie →

Facility data as of CMS processing date 2026-08-01. CCN 265881.

The Care File

Visit checklist — Sunterra Springs Dardenne Prairie

7275 State Highway N, Dardenne Prairie, MO 63368 · 6368650200

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $49,722

Most serious findings on record:

▲ Jul 17, 2025 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
▲ Mar 19, 2025 (F-0686, Actual harm, one-off): The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
▲ Sep 30, 2024 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 265881 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)